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All reviews pensione hotel shoebox room southern cross station great location rooms are small spencer street short stay crown casino the ground floor double bed sky bus tram stop public transport would stay again one night stay min walk etihad stadium
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Reviewed July 10, 2019 via mobile

I have just stayed here for one night. It was my first time in Melbourne and and I really only needed somewhere to sleep . I booked a shoe box room which was clean and comfortable with everything I needed for a short stay . The staff were courteous and helpful especially Oriana who even remembered my reason for being in Melbourne when I checked out . Yes , the room was small but adequate for what I needed.. close to Southern Cross station and a handy 711 a few doors down . Wouldn’t hesitate to stay there again.

Date of stay: July 2019
Trip type: Traveled solo
1  Thank Sandystew62
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Front Office Manager at Best Western Melbourne City, responded to this reviewResponded July 13, 2019

Dear Sandystew62

Thank you for taking the time to provide us with your valuable feedback! Let us say how happy we are to hear how much you enjoyed our location and how helpful you found our team to be! We certainly take pride in providing you with any assistance and i will be sure to let Oriana know she contributed towards your stay.

We look forward to your next visit to Melbourne :)

Kind Regards,
Best Western Melbourne City Hotel

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Reviewed July 9, 2019

this hotel is great value and close to everything 2 min walk to the crown casino, great room service breakfast and the courtyard rooms are great no need to use the lifts! southern cross station across the road.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank alexer12019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Front Office Manager at Best Western Melbourne City, responded to this reviewResponded July 13, 2019

Dear alexer12019

Thank you for taking the time to write this review! We are so pleased you enjoyed your recent stay, we hope we have the opportunity to welcome you back in the near future.

Have a lovely evening.

Warmest Regards,
Best Western Melbourne City Hotel

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Reviewed July 9, 2019

Only a few minutes walk from southern cross station, crown casino and major tram stops. It was perfect for what we needed during our stay. Staff were pleasant and very helpful with maps and directions.

Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank petakennedy830
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Front Office Manager at Best Western Melbourne City, responded to this reviewResponded July 13, 2019

Dear petakennedy830

Thank you for your review! We are pleased you found the location handy for all your needs and enjoyed the service from our team :)

We hope to welcome you back in the near future!

Warmest Regards,
Best Western Melbourne City Hotel

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Reviewed July 7, 2019 via mobile

Stay here for 6 nights during my business trip, and love the room, had everything you need even the shower are tiny but it’s enough, good quality of bed and pillow, nice staffs, and good breakfast with also good view on street, near 7/11 and tram stop, location are so great, the only problem they don’t have parking lot to stop car in front of hotel lobby, but other than that everything is perfect, you can also try Thai massage on the first floor near the cafe. Love it

Date of stay: June 2019
Trip type: Traveled on business
1  Thank githau2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Manager at Best Western Melbourne City, responded to this reviewResponded July 7, 2019

Dear Githau2014,

Thank you for your honest and helpful review for others to read. We are thrilled you had a comfortable stay with us and we had what you needed for your stay. It was our pleasure to have you with us and we hope we have the opportunity to welcome you back on your next trip to Melbourne.

Have a fantastic day!

Warmest Regards,
Best Western Melbourne City Hotel

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Reviewed July 4, 2019

It was close to the train station and the city. Walking distance to wherever u wanted to go. The staff was friendly. And helpful. The room was tidy and clean. I stay again. Probably need a bar at the hotel

Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Sunshine32471836800
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWMC1, Manager at Best Western Melbourne City, responded to this reviewResponded July 7, 2019

Dear Sunshine32471836800

Thank you for your review. We are so pleased you enjoyed your stay with us and found the location convenient for all your needs. We look forward to welcoming you back in the near future.

Have a lovely day!

Warmest Regards,
Best Western Melbourne City Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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