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Pensione Hotel Melbourne - by 8Hotels
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Reviews (2,784)
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1,127
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All reviewsshoebox roomsouthern cross stationgreat locationrooms are smallspencer streetshower doorshort staycrown casinothe ground floorsky bustrain stationdouble bedshort walkpublic transportone night staywould stay againfree tram
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2,193 - 2,198 of 2,784 reviews
Reviewed November 24, 2013

We checked in easily with nice friendly staff, she told us, in an apologetic way, that we had a room with 2 single beds on the ground floor. Have never stayed in a down stairs room before but we were happy with any room just so long as we can sleep and not get disturbed.
The room was quite small, but easy to fit in, the bathroom was obviously for someone needing wheel chair access as the bathroom was quite large with a seat in the shower. Good they have these we just did not need that facility, fortunately. The beds were very comfortable and the only real downside from my point of view is that there were no windows to open, and from my friends point of view there was a bit too much light spill from the one window that coped the hall lighting all night. There was a blind, which we used the next night and she said it was much better.
We had issues with Optus coverage for both our mobile phones and our Internet dongle, the hotel went out of their way to assist and gave us complimentary internet to help solve this issue.
They have good secure storage for your luggage s we had to check out at 10:00am and our flight was not until 5:00pm, that is a good bonus.

  • Stayed: November 2013, traveled as a couple
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Thank megawat23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded November 26, 2013

Dear megawat23,

Thank you for your recent review.

We are glad to hear how much you enjoyed our bedding and are thrilled that our reception team was able to assist you with your wifi issues! We can certainly understand how frustrating it can be when mobiles are out of service and I’m delighted to see how professionally the team were able to help you.

Should you ever wish to return to Melbourne or indeed any of our 8Hotels properties within Australia or abroad, please feel free to contact our friendly reservations team who would love the opportunity to look after you for your next stay.

We look forward to welcoming you back again soon!

Warmest Regards,

Calisha and the Pensione Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

My second time staying in Pensione was even more positive then the first. I was in Melbourne for work purposes, and only stayed for two nights. The hotel even offered a Myki (metro) card so you don't have to buy one for a short stay. It's location is great because you can either walk or take the tram everywhere (several tram stops surrounding the hotel).

It's a great hotel, fantastic staff who are always helpful and are very knowledgeable about the city. Importantly, they make excellent recommendations about restaurants to eat at and go out of their way to accommodate you. Their hot breakfast options were worth the value; delicious food and big meal. The room itself was great. Granted, it is "European" style in that the bathroom is small, however this was adequate for a short trip. The petite room (#204) I got was very clean and bed was good.

I would recommend this hotel to a friend, and certainly stay for a third time!

  • Stayed: November 2013, traveled solo
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Thank MooCow7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded November 26, 2013

Dear MooCow7 (hehe we love your username!)

Thank you for taking the time to review your recent stay!

We are thrilled to read about how much you enjoyed your stay with us and are glad we could assist you with exploring Melbourne! The team and I delight in sharing our local knowledge with all our guests – you could even say we are all hardcore foodies!

Should you ever wish to return to Melbourne or indeed any of our 8Hotels properties, please feel free to contact our friendly reservations team who would love the opportunity to look after you for your next stay.

We look forward to welcoming you back again soon!

Warmest Regards,

Calisha and the Pensione Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

Very convenient to exhibition centre, southern cross station, free tram route and dfo.
Quiet rooms, smallish but very modern and clean.
Small ensuite but suited us well. Friendly and helpful with luggage storgage, tips, airline check-in and overall helpful staff.
Would definitely stay again.

  • Stayed: November 2013, traveled on business
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Thank 474angela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded November 26, 2013

Dear 474angela,

Thank you for taking the time to write a review on your recent stay at Pensione Hotel Melbourne. We were so pleased to see that you enjoyed your time with us and found our staff friendly and helpful!

Should you be travelling to Melbourne again in the future, please do not hesitate to contact us directly! We love to look after our return guests!

Warmest Regards,

Calisha and the Pensione Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

This hotel is perfect for an inexpensive clean modern hotel.Really pleasant helpful check in staff, a good sized room with everything one requires and although there were many rooms opening on to internal areas which would be very quiet even my room facing Spencer street was acceptably quiet. in the evening the restaurant delivered a delightful meal to my room at no extra cost and with a smile. breakfast was only $15,00 for a delicious breakfast with eggs Benedict. Only problem was on my final morning when the kitchen was overwhelmed by guests and it took 4o minutes for my hot breakfast,.If only restaurants would be honest and say there is a delay would you prefer the buffet. but no, they kept saying its just coming......... I had to settle for cold anyway in the end as I was getting so late fro my conference. Great shame and spoilt an otherwise flawless hotel stay.

  • Stayed: November 2013, traveled on business
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Thank hopkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded November 26, 2013

Dear 474angela,

Thank you for your recent review!

Firstly please allow us to apologize for any difficulties you may have experienced with regards to your breakfast. Whilst it can get very busy during high occupancy periods we can certainly understand how frustrating it can be when you have an appointment or conference to attend to. As a result I have had a meeting with all of our Food and Beverage team in regards to changing our standards and I can assure you that your feedback has been taken on board.

Thank you however for your kind words in regards to the rest of your stay, it is great to read how pleasant and helpful you had found our team to be.

Should you ever wish to return to Melbourne please feel free to contact our friendly reservations team who would delight in the opportunity to look after you sometime in the future.

We hope to welcome you again soon!

Warm Regards,

Calisha and the Pensione Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

Great value hotel, room was small but comfortable. Location very handy a few minutes from Southern Cross Rail, 5 mins walk to South bank. Restaurant great staff and dinner was a reasonable price and well presented, overall very good value for money and location spot on.

  • Stayed: November 2013, traveled with friends
    • Value
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Thank Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded November 26, 2013

Dear Elizabeth W,

Thank you for taking the time to review your recent stay.

We are thrilled to read how much you enjoyed our location and thank you for the kind words in regards to our café team! Olivier’s is a great little place to enjoy breakfast or dinner and watch the world go by! I will certainly pass on your kind remarks to the chefs.

Should you ever me travelling to Melbourne or indeed any of our 8Hotels properties within Australia or abroad, please feel free to contact our friendly reservations team who will certainly make enquiries on your behalf.

We look forward to welcoming you again soon.

Warm Regards,

Calisha and the Pensione Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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