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Pensione Hotel Melbourne - by 8Hotels
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Reviews (2,778)
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1,126
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All reviewsshoebox roomsouthern cross stationgreat locationrooms are smallspencer streetshower doorshort staycrown casinothe ground floorsky bustrain stationdouble bedshort walkpublic transportone night staywould stay againfree tram
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2,222 - 2,227 of 2,778 reviews
Reviewed September 24, 2013

Fantastic hotel and location close to Southern Cross Station. The staff are fantastic and very helpful and great variety of rooms to choose from. Nice small cosy room if staying just the one night or a larger room for a longer stay. The decor was fresh and clean and the bed was very comfortable.

I will stay again as they are a fantastic boutique hotel.

Room Tip: If you are a larger type person the shower in the petite double may be a tad small as the door is not very large. However a lovely location, close to trams and Southern Cross Station with very friendly and helpful staff. I will be staying again!
  • Stayed: September 2013, traveled on business
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Thank 281Dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 26, 2013

Dear 281Dee,
Thank you for taking the time to review your recent stay!
We are delighted to hear that you enjoyed your stay and found our team to be so helpful! Indeed the most rewarding part of our jobs is our daily interactions with all our guests and its certainly something we pride ourselves on.
Should you ever wish to return to Melbourne or stay in any of our 8Hotels properties within Australia or abroad please do not hesitate to contact our friendly reservations team who would love to make inquiries on your behalf.
We hope to see you again soon!
Warm Regards
Calisha and the Pensione Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

Stayed in this hotel a couple of weeks ago with a friend who was visiting.
Hotel is in a great location and really good value for money the only comment is that the bathroom did not have a door that locked. It was a sliding translucent door perfect for making silhouette's of your body out of the shower. Also it had zero sound proofing or ventilation . This would not be a big deal for everyone but if you are like me it will be

Otherwise staff we friendly and spotlessly clean

  • Stayed: September 2013, traveled with friends
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1  Thank Majie83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 22, 2013

Dear Majie83,
Thank you for taking the time to review your recent stay.
We are delighted to hear how much you enjoyed our accommodation and how friendly you found our team to be. We certainly delight in our day to day interactions with all our guests and indeed it is the most rewarding part of our jobs. Our apologies however for any difficulties you may have experienced in regards to your bathroom. The Pensione Hotel takes all feedback very seriously and as a result is always looking for new ways to improve our facilities. We can certainly appreciate that privacy is paramount and will look at some alternative bathroom doors.
Should you be travelling to Melbourne again in the future, please feel free to contact us directly as we do have room styles that feature larger bathrooms and we would be delighted to accommodate you.
We hope to have the opportunity to welcome you again soon!
Warm Regards
Calisha and the Pensione Team

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Reviewed September 16, 2013

Great service, great people, 24 hour staff, integrated massage center for relaxation, with a guest discount, fantastic location close to main train station, and tram lines, supermarket with 2 mins, plenty of good value cafes, and coffee shops. Streets and surrounds always have people so its safe to get around. I have used pensione hotel many times for overnight business trips to 3 to 4 business meetings. It's just easy check in get settled and go about your work. Rooms are clean and functional, work desk, great home away from home when working. Breakfast cafe arrangement is excellent with good selection and great customer service.

Room Tip: Single person petit double is one, traveling with a partner get the next size up. Stayed in all rooms on all floors, they are all perfect.
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank Henson Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 16, 2013

Dear Henson Y,
Thank you for taking the time to review your stay!
We are thrilled to hear how much you enjoy our location and facilities and for the lovely feedback in regards to our team! We certainly do pride ourselves on offering a unique serviced based approach to all our guests and it’s wonderful to hear you have found it so.
Please feel free to contact our friendly reservations team for your next stay or indeed if you wish to stay in any of our 8 Hotels properties within Australia or abroad as we would love to have the opportunity to look after you.
We hope to welcome you again soon!
Warm Regards
Calisha and the Pensione Team

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Reviewed September 12, 2013

Great hotel in the heart of Melbourne. Small rooms but very well appointed. Convenient for shopping in Melbourne or access to the Casino and surrounding restaurants. Parking extra, but if you catch the train it is only a few minutes from Spencer St. station. I will be back. I loved it.

Stayed: September 2013, traveled on business
1  Thank SteveDW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 15, 2013

Dear SteveDW2013,
Thank you for taking the time to write a review on your recent stay!
We are thrilled to hear how much you enjoyed your stay with us and made such great use of our location! We are so fortunate to be right in the heart of the CBD with so many fantastic tourist and shopping attractions around us that it makes Pensione an ideal base to explore the best of Melbourne.
Please feel free to call our friendly reservations team for your next trip down to Melbourne as they would love to have the opportunity to look after you in the near future.

We look forward to welcoming you back soon!

Warm Regards

Calisha and the Pensione Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013 via mobile

The service was great, room stylishly renovated. Very good value for a low cost hotel. It had the essentials. Stylish renovations. Great for people who prefer to spend time in town rather than in their room.

  • Stayed: September 2013
    • Value
    • Location
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Thank Lok_Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 12, 2013

Dear Lok_Melbourne,

Thank you for taking the time to review your stay!

We are thrilled to hear you had such a lovely stay with us and enjoyed our facilities and unique style of service! Should you ever wish to stay in Melbourne or indeed any of our 8 Hotels properties within Australia or abroad, please feel free to contact our friendly reservations team who would be delighted to look after you.

We hope to see you again soon!

Warm Regards

Calisha and the Pensione Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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