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“Pensione Boutique Hotel Melbourne”

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Pensione Hotel Melbourne - by 8Hotels
Ranked #42 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed September 12, 2013

Great hotel in the heart of Melbourne. Small rooms but very well appointed. Convenient for shopping in Melbourne or access to the Casino and surrounding restaurants. Parking extra, but if you catch the train it is only a few minutes from Spencer St. station. I will be back. I loved it.

Stayed: September 2013, traveled on business
1  Thank SteveDW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 15, 2013

Dear SteveDW2013,
Thank you for taking the time to write a review on your recent stay!
We are thrilled to hear how much you enjoyed your stay with us and made such great use of our location! We are so fortunate to be right in the heart of the CBD with so many fantastic tourist and shopping attractions around us that it makes Pensione an ideal base to explore the best of Melbourne.
Please feel free to call our friendly reservations team for your next trip down to Melbourne as they would love to have the opportunity to look after you in the near future.

We look forward to welcoming you back soon!

Warm Regards

Calisha and the Pensione Team

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2,071 - 2,077 of 2,614 reviews

Reviewed September 8, 2013 via mobile

The service was great, room stylishly renovated. Very good value for a low cost hotel. It had the essentials. Stylish renovations. Great for people who prefer to spend time in town rather than in their room.

  • Stayed: September 2013
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Thank Lok_Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 12, 2013

Dear Lok_Melbourne,

Thank you for taking the time to review your stay!

We are thrilled to hear you had such a lovely stay with us and enjoyed our facilities and unique style of service! Should you ever wish to stay in Melbourne or indeed any of our 8 Hotels properties within Australia or abroad, please feel free to contact our friendly reservations team who would be delighted to look after you.

We hope to see you again soon!

Warm Regards

Calisha and the Pensione Team

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Reviewed September 8, 2013

We just had a overnight stay at the Pensione Hotel Melbourne, Great location very close to Southern Cross station, staff were very helpful allowing us to check in at 8am after the midnight horror from Perth. They even stored our bags after checkout so we could have a look at the markets. Now here's the bad stuff, the bed was so small our feet hung over the end, and the wife and I both ended up in the middle when we lay on it. The room roof hight is larger than the dimensions of the room ( very small) tv reception is shocking, holes in the walls with electrical wiring showing, toilet roll holder and soap holder hanging off the wall and the light fittings in the hall outside our room all hanging off the wall. We stayed in room 122. This could be a really nice hotel with some serious attention to detail. I should mention that we paid an extra $10 when booking through Webjet for a upgraded room to, and if you were hoping for free WiFi, then you will be disappointed to know that you have to pay for it. Good staff will only get you so far Pensione Hotel.

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  • Stayed: September 2013, traveled as a couple
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Thank Dion H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 9, 2013

Dear Dion H,

Thank you for taking the time to write a review on your recent stay. Here at the Pensione Hotel Melbourne we value all feedback we receive and see these reviews as a means to improve our facilities and services.

Firstly please allow me to apologise that you found your room to be less than satisfactory. The Pensione Hotel takes pride in providing clean and comfortable accommodation for all our guests and I am disappointed to hear that this was not the case.

Thank you for your feedback with regards to our rooms and fittings. Our maintenance team do preventative works whereby all rooms are checked and worked on on a regular basis to ensure everything is in good working order. I can assure you that this is certainly not the norm and we most definitely value the hotels presentation. Our maintenance team is currently inspecting Room 122 as you pointed out and I am confident that had our front office team been made aware of your discomforts, an alternative room would have been offered right away.

Thank you for the kind words in regards to our team! We are certainly proud to offer our own unique brand of personalized service.

Should you be travelling to Melbourne again in the future, please feel free to contact me directly. I would love to be given the opportunity to look after you and ensure you receive the quality of room and services that our regular guests have become accustomed to.

Warm Regards

Calisha and the Pensione Team

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Reviewed September 3, 2013

So my birthday landed on the same weekend as concerts and sports games, so you can imagine everything was booked out near the city, until I came across this hotel.
We only really need a place to stay didn’t have to be 5 star as we have never been too Melbourne so we were out and about exploring the city sights.

Overall the service is awesome

Room is a little small, but has everything you should need in it.

Bathroom is small as barely can move. And hot water was more warm/cold so didn’t enjoy my showers.

But it was clean and tidy with a comfy bed and that’s all it mattered.

Good stay for a couple of days ONLY

  • Stayed: August 2013, traveled as a couple
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Thank ATCRAIG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 9, 2013

Dear ATCRAIG,
Thank you for taking the time to review you recent stay.
We are thrilled to hear that you enjoyed our service and that the team were able to look after you during your stay! We certainly do pride ourselves on creating a unique experience for all our guests and take great pleasure in all of our guest interactions.
Our apologies however if you found the room to be a little cozy! With many different room types available I am confident that had the team been alerted they would have certainly done their best to offer you an upgrade for your birthday.
Should you ever wish to stay with us again or indeed any of our 8 Hotels properties within Australia or abroad, please feel free to contact our friendly reservations team who will certainly ensure you are well looked after.

We hope to welcome you again soon!

Warm Regards
Calisha and the Pensione Team

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Reviewed September 2, 2013 via mobile

The only bad point I had with this hotel was that there was no shower screen/curtain and only little hooks to hang up towels.

The beds were very comfortable. Bars, etihad stadium, crown, shopping, etc are all close by.

  • Stayed: September 2013
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Thank kat s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded September 9, 2013

Dear Kat s,
Thank you for taking the time to write a review on your recent stay.
We are glad to hear that you enjoyed our location and had the opportunity to visit some of Melbourne’s best hot spots close to the hotel. In regards to your bathroom please accept our apologies for any discomfort you may have experienced. You may be interested to know that we are currently having glass shower screen’s installed in our rooms – should you ever wish to stay with us again please feel free to contact us directly and we can certainly ensure you are allocated one of the completed rooms!
We hope that we may once again welcome you to the Pensione Hotel Melbourne!
Warm Regards
Calisha and the Pensione Team

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Reviewed August 19, 2013

Having struggled to find accommodation close to Etihad Stadium, I emailed over 10 different Hotels. The staff at Pensione quickly emailed me back with an affordable option at the last minute. The stay was very comfortable & the staff are friendly & efficient.
I would have no hesitations to recommend The Pensione Hotel Melbourne to my family & friends.

  • Stayed: August 2013, traveled with friends
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1  Thank Nathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded August 25, 2013

Dear Nathan F,
Thank you for taking the time to review your recent stay!
We are thrilled to hear that we were able to accommodate you at such short notice and that you had such a lovely stay with us! Thank you also for the kind feedback in regards to our team, we certainly do our best to ensure you are well looked after.
We hope to welcome you back real soon!
Warm Regards
Calisha and the Pensione Team

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Reviewed August 15, 2013

I was very surprised to enter the seductive hotel lobby and equally surprised with warm welcome and efficient check in procedure. I was taken aback when I walked through the beautifully refurbished corridor with mood lights. Even the open space between buildings has been filled with pebbles to give very clean and attractive view through the windows as I walked to the room. I was dumbfounded to enter the cute and very thoughtfully furnished room with every conceivable mod cons in place. Heavenly bed, fluffy towels, crispy linens and luxury toiletries - really a touch of class! It was amazing to note pin drop silence though the room was facing the busy road with tram line. The biggest plus is everything at it's door step...

  • Stayed: August 2013, traveled on business
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4  Thank amoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, General Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this reviewResponded August 22, 2013

Dear amoga,
Thank you for your glowing review!
We are thrilled to hear of your stay with us and are delighted to find how much you enjoyed our facilities and overall ambiance! The Pensione Hotel prides itself on providing clean and comfortable accommodation for guests from all walks of life and it is wonderful to see this was certainly your experience. Should you ever wish to return to Melbourne or indeed stay at any of our other 8 Hotels properties within Australia or abroad please do not hesitate to contact our friendly reservations team who would be delighted to look after you.
Warm Regards
Calisha and the Pensione Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pensione Hotel Melbourne - by 8Hotels

Address: 16 Spencer St., Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Wheelchair access
Hotel Style:
#4 Best Value Hotel in Melbourne
#18 Business Hotel in Melbourne
#39 Family Hotel in Melbourne
#45 Romantic Hotel in Melbourne
Price Range: $81 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensione Hotel Melbourne - by 8Hotels 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Modelled on the original European pensione hotels, the Pensione Hotel Melbourne combines original turn of the century building features with modern design and soft tones, creating a warm and inviting atmosphere.Set behind a beautiful Heritage-listed façade, the Pensione Hotel offers boutique interiors, breathtaking hospitality and incomparable value for money.Featuring all the desired hotel amenities, with warm and inviting staff that have a great knowledge of the local area, the Pensione is perfectly suited as a base to explore Melbourne. ... more   less 
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Also Known As:
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne

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