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“Second visit does not disappoint” 4 of 5 bubbles
Review of Pensione Hotel Melbourne - by 8Hotels

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Pensione Hotel Melbourne - by 8Hotels
Ranked #40 of 158 Hotels in Melbourne
Certificate of Excellence
Canberra
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Second visit does not disappoint”
4 of 5 bubbles Reviewed May 4, 2013

This was a second visit to the Pensione. Once again, comfort, cleanliness, location, value and the friendly and helpful staff made it a very pleasant stay. My only problem on my first stay was that I needed another blanket, so, on this occasion, I asked in advance for this and it was efficiently attended to. The bathroom was sparkling clean, and adequate if not palatial in size and the shower was hot and plentiful. If you like large hotel rooms and the price that comes with them, this may not be the hotel for you, but if you like good service, cleanliness, and professionalism, I heartily recommend the Pensione.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank operagoerCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, May 5, 2013
Dear OperagoerCanberra,

Thank you so much for choosing to stay with us once again and for taking the time to post a review.

I was so pleased to read that you enjoyed your time with us and found our rooms clean and the staff friendly. I believe both of these are of the utmost importance. I have passed on your feedback to the team who were also so thrilled.

Please do not hesitate to contact me directly should you require accommodation in Australia or abroad. I would love to be able to ensure either myself or one of our sister properties really looks after you!

Warmest Regards,

Calisha Allsworth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,151 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (280)
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Scotland
Level Contributor
158 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed May 2, 2013

Stayed in this hotel for our trip to Melbourne. The location of the hotel is fantastic - on the corner of Spencer St with a tram stop just round the corner. A 7 eleven is nearby for snacks and drinks which you can keep in the fridge supplied. The hotel was stylish and our standard double room "round the back" was nice and quiet. The room is very small but the living space is well designed so that there is quite a lot of storage for the 2 of us. A few nice touches is that there's a Time Out magazine - so you know what's going on in the city and lots of help from the front desk staff to orientate you around the city was very welcome (they even lent us a pair of myki tickets for our stay).

One major failing was the bathroom. It was very small but a few things really let it down. If it wasn't for these points, I would say that the designers ALMOST got it right. The small sink could be useable - but it wasn't due to the shelf above. It meant water everywhere when washing the face - you'll be better taking a shower! However, the shower was also flawed. There was no shower curtain so the whole bathroom got flooded after a shower - it's too small to be used as a wetroom. If these were addressed, the bathroom is small, but would be much more useable.

Also, our laundry bag was inadvertently thrown out. We had to leave town the next day and spoke to the front desk about the issue. We were pleased that they phoned back when we were in Sydney to offer some compensation for us having to buy some new underwear!

In summary, a stylish hotel, offering good value for money with good customer service. The standard rooms are small but the bathroom really let the whole stay down. Like another reviewer has said, next time....go for a King sized room!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank steem21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, May 5, 2013
Dear steam21,

Thank you for your recent review!

Firstly please allow us to apologize for the incident concerning your laundry being misplaced by Housekeeping. I am glad to hear that the Front Desk teams did everything they could to assist you and that positive outcome was achieved as a result. We have also put in place a new procedure for our housekeeping team to ensure this doesn’t occur again.

We can certainly appreciate that some of our room styles do have cosy bathrooms and we are currently removing shelfing and installing shower screens to enhance their practicality.

Please feel free to call us directly if you are seeking accommodation in Melbourne or indeed any of our 8Hotels Collection in the future. We would love to ensure your next stay is comfortable and enjoyable.

Warmest Regards,

Calisha and the Pensione Team!
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Perth, Australia
Level Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed May 1, 2013

This hotel has a lot going for it - great location (easily walkable from Spencer St Station), clean, friendly, helpful staff, and whilst the rooms are very small, they are tastefully furnished and very comfortable - the bed is to die for.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Passepartout55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, May 5, 2013
Dear coconutsmoothie,

Thank you for posting a review!

We are delighted to hear of your experience and thank you for your kind words! Our beds have special microcloud toppers that make them extra comfy!If you would like one for home, call them and advise that you have stayed at an 8Hotels property, they will offer you a great little discount!

Should you ever wish to stay with us again or indeed any of our 8 Hotels properties within Australia or abroad, please do not hesitate to contact our friendly team would will certainly ensure that you are well looked after.

Warm Regards,

Calisha and the Pensione Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 28, 2013

We went to Melbourne in February 2013 and we stayed there Friday, Saturday & Sunday night. The rooms were very well decorated and clean only down side was it was extremely small the bathroom was ridiculously small my husband sat on the toilet and his legs were in the shower and the basin was the same height as my 5 year old we had to pretty much be on our knees to wash our face and brush our teeth. The breakfast which we pre-ordered was not what we were told would be was very disappointing. We canceled the other day breakfast and ate else where and for the price we paid for the accommodation we could have got it a lot more else where.

Room Tip: If you want something small and just to sleep in then ok this hotel is perfect don't order the c...
See more room tips
  • Stayed February 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Melissa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 30, 2013
Dear Melissa N,

Thank you for taking the time to write a review on your recent stay at Pensione Hotel Melbourne.

My sincerest apologies for the discomfort you experienced with regards to the private ensuite in your room. I can certainly appreciate that some of our bathrooms are on the cosy side and we are currently performing works in these rooms to make them more practical for our guests. Some of these works include lifting the hand basins and removing shelving.

I would also like to apologise that you found our buffet disappointing. We usually receive praise for the variety of continental options we offer. Perhaps the a la carte menu would have been more suited to you.

Should you be travelling to Melbourne in the future, please feel free to contact me directly. It would be my pleasure to personally ensure your next visit is comfortable and enjoyable in one of our larger room styles.

Warmest Regards,

Calisha Allsworth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed April 27, 2013

We locked ourselves away from the world at Pensione Melbourne, two nights in this perfectly formed little hotel have given us memories that'l' last a lifetime!
Pensione's staff are brilliant, genuine, courteous, friendly, absolutely professional. Checking in was a breeze, our Kingsize room was superneat.
Usually you get what you pay for - surprise surprise - Pensione was really inexpensive, but it lacked for nothing, great staff, stylish rooms, close to everything and with service you'd expect in a much larger hotel. Did I mention the Kingsize room?
Though the rooms aren't large, everything else about Pensione makes up for this. Many Many thanks to the staff for a wonderfilled weekend, see you again soon.

Room Tip: The rooms are small, upgrade to a king room.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank michaelcourtenay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 28, 2013
Dear Michael,

Thank you so much for taking the time to write such a glowing review of Pensione Hotel Melbourne.

I was so pleased to read that you enjoyed our rooms and that our staff really made a lasting impression on you!

Should you be travelling to Melbourne again in the future, please do not hesitate to contact us directly! We love to see familiar faces and ensure our return guests are well looked after!

Kind Regards,

Calisha and the Pensione Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 25, 2013

This was the cheapest accommodation I could find in the central city, and I wasn't expecting much for the price I paid. I was stoked when we arrived and saw it was such a nice place, very clean and modern, and such great service provided. The rooms aren't big, but it was all we needed, I only needed it for sleeping in as I was out all day each day. The people who worked there were so helpful, they drew us maps and showed us all the great places to go, and provided us with free discounted wifi. The location is also really great, right next to the casino which we ended up going to a lot, and there is a tram stop right outside. I'll definitely be staying here again if I go back to Melbourne for a quick trip!

Room Tip: The original double room was perfect for us as a couple. A double bed, tv and a bathroom was all we...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Natalia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 28, 2013
Hello Natalia!

Thank you so much for posting a review on your recent stay at Pensione Hotel Melbourne!

I am so pleased that you found our team friendly and helpful. We certainly pride ourselves on this.

Both myself and the team very much look forward to welcoming you back in the near future.

Warmest Regards,

Calisha and the Pensione Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cabarita Beach, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

The location of this hotel is ideal for those attending a game at Etihad stadium.From leaving the airport on skybus to southern cross station everything is in walking distance,casino included.The room we booked had 3 single beds which is perfect for a football weekend away.Allthough we didnt require room service the hotel cafe was great for brekky after a late night at the casino.

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 28, 2013
Dear Tracey B,

Thank you for taking the time to write a review on your recent stay at Pensione Hotel Melbourne!

It is always great to hear that our guests have enjoyed their time with us and took advantage of our central city location! We are dangerously close to the casino aren't we?

It was also great to read you enjoyed our Cafe! We do have some delicious brekky options!

Should you be travelling to Melbourne again in the future, please do not hesitate to contact the hotel directly. We love to look after our regular guests!

Warmest Regards,

Calisha and the Pensione Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pensione Hotel Melbourne - by 8Hotels

Property: Pensione Hotel Melbourne - by 8Hotels
Address: 16 Spencer St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Wheelchair access
Hotel Style:
#8 Best Value Hotel in Melbourne
#18 Business Hotel in Melbourne
#39 Family Hotel in Melbourne
#45 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pensione Hotel Melbourne - by 8Hotels 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Modelled on the original European pensione hotels, the Pensione Hotel Melbourne combines original turn of the century building features with modern design and soft tones, creating a warm and inviting atmosphere.Set behind a beautiful Heritage-listed façade, the Pensione Hotel offers boutique interiors, breathtaking hospitality and incomparable value for money.Featuring all the desired hotel amenities, with warm and inviting staff that have a great knowledge of the local area, the Pensione is perfectly suited as a base to explore Melbourne. ... more   less 
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Also Known As:
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne

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