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“A great all rounder”

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Pensione Hotel Melbourne - by 8Hotels
Ranked #39 of 160 Hotels in Melbourne
Certificate of Excellence
Shropshire, England
Level 4 Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“A great all rounder”
Reviewed March 31, 2013

We stayed for 2 nights at the Pensione Hotel having just landed in Australia. As such we were rather jetlagged and needed sleep and showers when we checked in at around 9pm. We had picked it for the location as it is literally a few hundred metres from Southern Cross station on the same road - very easy to find and convenient for the skybus from Melbourne airports.

On checking in we were given a wonderfully quiet, seemingly triple glazed room on the third floor (room 312) which was everything we needed. The triple glazing helps with muffling the almost continual tram, metro and traffic noise on the busy street outside. The bed was very comfy indeed and had the micro-cloud bedding, lovely quality and much appreciated after a 23 hour flight.

Room was decorated very contemporary and had a flat screen tv, fridge, hair dryer etc, plenty of clever storage for an average sized room. The bathroom was not brilliant - tiny with no door or curtain on the shower so the whole shower room gets drenched when you use it. Shower itself was fine though.

We slept well and did not hear any noise from other guests either, wifi was available and signal was good. Staff all very helpful and cheerful.

Major plus point for this hotel is the location, central, easy to get to most things on foot. We paid around £70 a night to stay here and I think that was excellent value. Also this is a definite step up from The Albany nearby which is also owned by the 8 hotels chain.

Room Tip: Higher floors will be quieter.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ali2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 1, 2013
Dear ali2020,

Thank you for taking the time to write such a lovely review on your recent stay at Pensione Hotel Melbourne.

I am so pleased that you enjoyed your time with us and found our bedding comfy and staff friendly!

My apologies for any discomfort our petite bathrooms may have caused you. We are currently in the process of installing shower doors to ensure they are as comfortable as possible.

I have noted on your profile that you are a loyal 8Hotels customer, seeing as you have also stayed at the Albany previously. The team over there are always working hard to make sure their guests are comfortable also!

If you are travelling to Melbourne again in the future, please do not hesitate to contact me directly! I would love to ensure your next stay is comfortable and enjoyable.

Kind Regards,

Calisha Allsworth
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (292)
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English first
Melbourne, Australia
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 30, 2013

Right opposite the tram stop and just around the corner for the free tram. Just down from the main railway station (Southern Cross). The staff went out of their way with directions on how to catch the trams and in which direction to go. Our room was sparkling clean. We had a big breakfast delivered promptly to our room. It was so big that we shared the one breakfast! They were happy to store our luggage. Considering the cost of accommodation in the city, this was fantastic value.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 1, 2013
Dear Susan P,
Thank you for taking the time to submit a review!
We are thrilled to hear that you enjoyed your time with us so much and make such great use of our location and facilities! We are certainly lucky to be so centrally located and I’m delighted to hear that you enjoyed your big breakfast too! I have passed on your feedback to all our Front Desk and Café teams and they are happy to have made such a great impression.
Should you wish to stay with us again or indeed any of our 8Hotels Collection within Australia or abroad, we would certainly love to assist you with your enquiries. Please do not hesitate to contact our friendly reception team who will certainly assist with any future bookings.
We hope to welcome you back soon!

Warm Regards,
Calisha and the Pensione Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2013

My boyfriend and I stayed here around two weeks ago for three nights. We chose to stay at Pensione due to it really being the only available and affordable accommodation as the weekend we were in Melbourne was coincidentally also the same weekend as the Formula 1 (prices everywhere else were exorbitantly high).
We stayed in an original double room and I was definitely expecting it to be basic, but perhaps not as basic, or as small as it actually was.

Upon opening the door to our room we discovered it was in fact the size of a matchbox and it smelt strongly of bleach. There was no window which made the room appear rather dingy and as there was absolutely no ventilation whatsoever we were constantly switching the air conditioning on and off; we even slept with it on the first night which resulted in us waking up feeling terrible.

The cleanliness of the room was definitely sub par. The carpets were stained, there were splash marks of what appeared to be some sort of dark looking liquid on the walls in a few areas and also in the bathroom, there was black mould around the plug hole in the bathroom sink and in the sealer in the shower, part of the flush button on the toilet was cracked and missing, unpainted patches on the walls, the mini fridge when opened had a terrible odour of off cheese and on our last morning there my boyfriend found a cockroach in the bathroom.

The bed was on the small side, and it sank in the middle due to me being less than half the size of my boyfriend who is six foot tall, which, on top of it being stuffy, made it uncomfortable and difficult to sleep (not the mention the walls were paper thin so we could hear people arriving back to their rooms at all hours of the morning). The sheets were clean but thick, rough and itchy; there was also no doona cover which I discovered when I got into bed on the first night. There was simply a top sheet tucked in to give the illusion of a cover.

Internet was $15 for 24 hours which didn't allow you the option to log in and out of, so you end up paying for hours you don't end up being able to use. It was also frustratingly slow.

Despite the hotel's central location, I definitely would never, ever stay here again and probably wouldn't have in the first place if we were able to find accommodation elsewhere. I'd rather walk further to wherever I was going if it meant I didn't have to dread going back to my room at the end of the day. The only redeeming factor is the staff were pleasant.

Room Tip: Stay somewhere else
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oatmealonmyshoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 1, 2013
Dear oatmealonmyshoe,

I am very sorry to hear that your stay with us at Pensione Hotel Melbourne did not meet your expectation. The satisfaction of our guests lies at the core of everything that our company, our team and I work towards, so such a poor rating, not only negatively impacts our hotel’s business, but also the morale of our people whose daily efforts strive to build our service philosophy.

Ultimately, exceeding our guests expectations is our primary focus and we are very sorry that your experience with us did not reach our goal or indeed your needs.

I assure you that your feedback has been heard and will contribute towards the ongoing improvement of our hotel and our service.

If we are given the opportunity to serve you again we ensure as always our utmost effort and genuine intention.

Regards,

Calisha Allsworth
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Byron Bay, Australia
2 reviews
Reviewed March 26, 2013

This hotel was in a great location, so easy to get around the city and short walking distance to get the bus to the airport! Rooms were very clean and staff very friendly! Would recommend for anyone looking for a easy comfortable place to stay.








  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Francesca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 1, 2013
Dear Francesca H,

Thank you for your recent feedback!

We are delighted to hear that you enjoyed your stay with us and that you had such a lovely time in Melbourne!

The team and I pride ourselves on providing clean and comfortable accommodation with friendly service and its always so pleasing when our guests notice this!

Should you wish to stay with us again or indeed any of our 8Hotels Collection within Australia or abroad, we would certainly love to assist you with your enquiries. Please do not hesitate to contact our friendly reception team who would love to look after you.

We hope to welcome you back soon!

Warm Regards,

Calisha and the Pensione Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 25, 2013

We chose this hotel as we needed cheap accommodation in Melbourne for our daughter's engagement party. The room we had was at the front of the hotel, on the first floor facing busy Spencer St, not that you could tell, it was so quiet. I highly recommend this hotel for cost and also a great base for Crown casino and the ever growing South Wharf precinct. My only complaint if you could call it that, was the bathroom was really small but when we were only there for one night and all we wanted was a comfy cheap bed it ticked the box. Also a great position if you're coming from regional Victoria basically a stones throw from Southern Cross Station. Have already recommended this hotel to family and friends that want value for money.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 27Terri27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 1, 2013
Dear 27Terri27,

Thank you so much for taking the time to write a review on your stay and for recommending us to your friends and family.

We are so glad to hear that you had such a wonderful time in Melbourne and that the Pensione exceeded your expectations. We pride ourselves on providing clean and comfortable accommodation at an affordable cost!

Should you wish to stay at the Pensione or indeed any of our 8Hotels properties within Australia or abroad, please feel free to give our friendly team here a call and they will certainly assist you in ensuring that your next stay with just as enjoyable!

We look forward to welcoming you again soon!

Warm Regards,

The Pensione Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland
Level 6 Contributor
412 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed March 25, 2013

The location is unrivalled: close to trams and Southern Cross station. The staff are quick, efficient, friendly and helpful and the rooms are clean and comfortable. I can't fault anything about my stay except that my room key kept playing up but was promptly seen to by the staff. Would recommend for long and short stays.

Room Tip: Ground floor towards the back of the building was nice and quiet
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geographyguy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 1, 2013
Dear geographyguy_11,

Thank you for taking the time to review your recent stay at Pensione Hotel Melbourne.
We are certainly lucky to be situated so centrally and we are so pleased that you found our team friendly and efficient and our rooms clean and comfortable!

Our apologies for the faults you experienced with your room keys. We have just recently had an overhaul of old keys so hopefully this has solved any problems we may have had.

We hope that we may once again have the opportunity to accommodate you again in the future, please feel free to contact our friendly team and they will certainly do their best to ensure that you have a wonderful stay with us again.

Warm Regards,

The Pensione Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hobart
Level 6 Contributor
247 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed March 25, 2013

My wife and I booked this property direct with the hotel.
Our room was $128 a night and although very cosy, it was beautifully presented.
We only had a double bed and to maintain privacy, we had to keep our curtains closed otherwise have the male in the room see us..
However, the room was presented beautifully, had peppermint teas available, a new TV and toiletries.
Also received a little gift bag with eye shades, ear plugs and chocolates which was very nice.
The reception staff were excellent both at checkin and checkout, although we didnt receive the call on Saturday as advised to let us know our room was available.
I think for a longer stay, I would upgrade to a bigger room with King bed but for an overnight, it was fine. The bed, linen and pillows were great.
Very quiet and close to trams, Southern Cross station, pubs, shops etc etc.
Overall, they have done this very well and worth a visit,
Just dont expect a big room to play in.

Room Tip: Upgrade to a superior room if you want more room
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ushy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calisha_Allsworth_HM, Manager at Pensione Hotel Melbourne - by 8Hotels, responded to this review, April 1, 2013
Dear ushy,

Thank you for taking the time to write a review on your stay!

We are delighted to hear that you enjoyed your stay with us and that you loved all the extra little touches in your room! The Pensione has many different room types available for guests with all sorts of differing needs and we would certainly love to have the opportunity to accommodate you in one of our larger room types. We are very sorry that you did not receive a call when your room was ready as promised and will most definitely follow this up!

Please feel free to give our friendly reception team a call and they will certainly do their best to ensure that your next stay with us is even better than the first.

We hope that we may welcome you again soon.

Kind Regards,

Calisha and the Pensione Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pensione Hotel Melbourne - by 8Hotels

Property: Pensione Hotel Melbourne - by 8Hotels
Address: 16 Spencer St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Wheelchair access
Hotel Style:
#4 Best Value Hotel in Melbourne
#18 Business Hotel in Melbourne
#39 Family Hotel in Melbourne
#45 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pensione Hotel Melbourne - by 8Hotels 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Modelled on the original European pensione hotels, the Pensione Hotel Melbourne combines original turn of the century building features with modern design and soft tones, creating a warm and inviting atmosphere.Set behind a beautiful Heritage-listed façade, the Pensione Hotel offers boutique interiors, breathtaking hospitality and incomparable value for money.Featuring all the desired hotel amenities, with warm and inviting staff that have a great knowledge of the local area, the Pensione is perfectly suited as a base to explore Melbourne. ... more   less 
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Also Known As:
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne

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