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“Good All Rounder”
Review of Bayview Eden

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Bayview Eden
Ranked #116 of 160 Hotels in Melbourne
Reviewed July 21, 2013

This hotel has everything. Generous sized rooms, good staff, very good service, Gym, spa, sauna, indoor lap pool, quality food and very accomodating. Easy to get to if you don't want to drive in Melbourne traffic in the city. In July this will be the third time we have stayed here. Unlike some hotels it does do what it says it will do and it does have the facilities that it says it has.

  • Stayed: May 2013, traveled as a couple
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Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this reviewResponded September 5, 2013

Thank you for taking the time to leave feedback on your recent stay with us.

It is a pleasure to read that our return guests always experience the high level of service we strive to provide.

We look forward to welcoming you back on your next visit.

Kind Regards

Russell

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 18, 2013

We stayed here for one night to attend a conference. Checking in was relatively easy but there was no bellhop to assist us with our luggage when we first walked into the lobby...it was pouring with rain and we were wet and trying to carry in all our luggage. Service was at least friendly. Hotel room was okay compared to others we've stayed in. Nothing 4 or 5 star of course but decent. Bed was a bit on the lumpy side (the middle part of the mattress was noticeably more 'sunk in' than the sides of the mattress) but there was all the bits and bobs in the bathroom, plenty of hot water, and other amenities you find in a typical hotel room (tv, desk, chairs etc).

One thing we were a bit meh about regarding the hotel room was the way the lighting system worked in the room! Trying to figure out which switch did which light, I think the bathroom had TWO light switches - very confusing.

But our biggest complaint was the gym! We saw on the hotel website that they bragged about having a skyview gym right next to the spa...well this was obviously a huge mistake to have gym equipment so close to hot water and steam. LOTS of the equipment was rusty and old...I think it was the exercise bike my husband sat on, the seat came off! Very unsafe, so he stopped using it. I think this is something the hotel should look into - moving metal equipment away from the spa because the steam obviously effected the metal bits and pieces of the gym.

We didnt do the breakfast because we thought they might be an ala carte option but only buffet breakfast was provided. We were running a bit late that morning for our conference and didnt have time to induldge in a buffet breakfast. So we skipped breakfast all together!

The hotel did provide us with umbrellas to use when we had to walk to our conference building, and did watch our luggage for us after we checked out. Thank you.

Overall the sleep value was okay, butttt given how many other hotels there are in Melbourne, I probably wouldnt stay here again Im afraid. The gym experience was a real let down :((

Room Tip: always ask for a room away from elevators.
  • Stayed: June 2013, traveled as a couple
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Thank tigorbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this reviewResponded September 5, 2013

Thank you for your review. We value all feedback to ensure a high level of service and standard is maintained for all guests.

Please be assured, i have forwarded your comments regarding the gym equipment onto the relevant departments for immediate action.

Kind Regards

Russell

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2013

The hotel is very nice and comfortable. Breakfast were OK with quite a nice choice of hot and cold. There isn't a lot to do near the hotel or other restaraunts, But it has easy access via the trams. The stop is only a few minutes walk away, tickets available in the 7-11 shop near the stop. In Melbourne there is also the Tour Tram which is free and does a circular route around the city centre. This is ideal to get to see the different parts of the city.

  • Stayed: June 2013, traveled with friends
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Thank porchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this reviewResponded September 5, 2013

Thank you for taking the time to review your recent stay with us.

I am pleased to read that you enjoyed your visit to Melbourne.

Kind Regards.

Russell
Front Office Manager

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Reviewed July 10, 2013

Very friendly staff. Comfy bed and nice spa and sauna.

Love the 24/7 room service as well :)

Also having Maccas and Subway around the corner was very handy.

Only issue was the toilet would run.... And the tv didn't have HDMI or USB port.

Would stay there again though. Good value for money.

  • Stayed: July 2013, traveled with friends
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Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this reviewResponded July 16, 2013

Thank you for the feedback.

I am pleased to read that you enjoyed your recent stay.

I hope you choose to stay at the Bayview Eden Melbourne on your next visit.

Kind Regards

Russell Cooper.

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Reviewed July 9, 2013

I will definitely stay again at Bayview Eden. It's a good location, excellent value, especially for families! Plenty of parking and our deal included buffet breakfast for 4, which our kids loved! Especially the pancakes!

  • Stayed: July 2013
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Thank ctw30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this reviewResponded July 16, 2013

Thank you for your kind review.

I am pleased to read that you and your family had enjoyed your recent stay at the Bayview Eden.

We look forward to welcoming you back on your next visit.

Kind Regards

Russell Cooper.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

I stayed here as the conference I was attending was on site. Upon entering my room I found strands of hair in the bathroom basin and on top of the bar fridge. There was dust on the bedside lamps and dust bunnies in the bathroom. These things I could tolerate. However I drew the line at the dirty toilet (hadnt been cleaned -I kid you not) AND the toenail clippings which fell out of the bathmat when I took it off the side of the bath to put it on the floor. Even though the staff were able to move me to another cleaner room, the staff member seemed indifferent to the fact the room was filthy. I would definately NOT recommend staying at this hotel.

  • Stayed: June 2013
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2  Thank saz038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this reviewResponded July 16, 2013

Thank you for taking the time to inform us of your unfortunate experience during your last stay. Your feedback is very important for Bayview Eden Melbourne as we like to ensure a high level of service and standard is maintained for guest’s satisfaction.

I would like to take this opportunity to thank you for bringing to our attention the points you have raised. I have forwarded your review onto the relevant Departments for further discussions and to take the appropriate action.

Please be assured, this is not of our usual high level of service.

Kind Regards

Russell Cooper

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

Top value in area. Undercover parking only $10 per night with unlimited access. Management responded to minor food issue promptly and positively. Will use this venue again. While hotel is a little older than others in area, rooms were large and comfortable with whisper quiet central aircon/heating. Stayed 3 nights.

Room Tip: Was on 5th floor with no noise from Queens Road.
  • Stayed: June 2013, traveled with family
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Thank dick_ayre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this reviewResponded July 16, 2013

Thank you for your feedback.

It was a pleasure to read about your recent stay. I have forwarded your review onto all the relevant staff for there congratulations.

Kind Regards

Russell Cooper

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayview Eden

Address: 6 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly Eden on the Park)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Melbourne
#100 Luxury Hotel in Melbourne
Price Range: $80 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bayview Eden 4.5*
Number of rooms: 192
Official Description (provided by the hotel):
Bayview Eden Melbourne is conveniently located on Queens Road overlooking the picturesque Albert Park Lake and Port Phillip Bay. It is located in the heart of the St Kilda Road business district and is only a short tram ride away from Melbourne's Central Business District and Crown Entertainment Complex. ... more   less 
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Also Known As:
Bayview Eden Melbourne
Bayview Eden Hotel Melbourne

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