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“Basic” 3 of 5 bubbles
Review of Bayview Eden

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Bayview Eden
Ranked #109 of 158 Hotels in Melbourne
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
“Basic”
3 of 5 bubbles Reviewed November 14, 2012

On arrival, (as we were unsure of 'check in time') the staff member was somewhat curt. Facilities/parking were not explained. Our booking was with a late check out, only to return to our room 15mins prior to find cleaning service at our door. Staff at breakfast - very friendly/polite. Cleanliness-PET HATE...hair in the bathroom. We got what we paid for.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hmmmrelax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this review, November 15, 2012
Thank you for your feedback.
I'm disappointed to read that you did not enjoy your stay with us. Please be assured that I will look into all your points of concern with the staff members involved and Department Heads to prevent a similar occurrence in the future.
I hope you will allow us to prove to you that it is not of our usual impressive standards on your next visit.

Kind Regards

Russell Cooper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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605 reviews from our community

Traveler rating
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    151
    54
    29
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (158)
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English first
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed November 12, 2012

I stayed here in January 2012 and was quite disappointed.
The rooms really need to be updated as they are starting to look very dated, and were not as clean as they should be.
However the staff were very welcoming and friendly.

  • Stayed January 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this review, November 15, 2012
Thank you for taking the time to review your stay.

We appreciate all comments as this assists us with giving the guest what they require. I will pass on your comments to relevant departments so they may take the necessary actions.

I am pleased to see that the staff were very welcoming and friendly.

We will hopefully be able to assist you on your next visit.

Kind Regards
Russell Cooper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

Great view from level 7 for a very reasonable $109. Staff very helpful and friendly. Room was basic but clean and comfortable. Not used to a small television though. Walked into the city, would stay again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank suew158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this review, November 15, 2012
Thank you for your comments.

I am pleased you enjoyed your stay with us.

I look forward to welcoming you back on your next visit to Melbourne.

Russell Cooper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

Had a 2 night stay here for my birthday weekend. Due to a flight error we did not get into Melbourne until midnight, and since by that time it was my birthday, we went out drinking! Staff were very accommodating for our 4am check in, and they did not let us down the whole time. Smiles, politeness, and complete attention when they deal with you. We got help when we needed room extras, and when we needed to use the Internet.
The only thing that annoyed me was that despite having the 'Privacy Please' sign on our door we still had housekeeping knocking slightly a few times (not enough to wake us up completely, but enough to break the deep sleep) and that culminated in a phone call at 1pm, asking if we wanted the room done. When I said no and queried the fact that we had a Privacy sign on our door they replied that yes, but some people forget them there and so they double check. Very nice, but when we got in at 4am and went to sleep after 5am, well, what's the point of even having a sign on the door if it's going to get ignored? Still, they were very nice about it so I didn't get too narky.
It wasn't as close to the CBD as I had imagined, but there were trams around the corner that went to Swanston Street, so if you don't mind cabbing it back from the city after hours (or if you're an avid golfer), then it's definitely a great place to stay. :)

Room Tip: If you really don't want to be disturbed, I don't know, maybe leave a note with front desk...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LilDrag0nfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this review, October 25, 2012
Thank you for your positive feedback regarding our customer service.

We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northants, UK
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed October 11, 2012 via mobile

Very disappointing hotel.

The room was very "tired". Like a time warp from the 60's, old and worn fittings. The TV cabinet had a thick layer of dust.

Cafe looked pretty basic.

The name "Bayview" does stretch the imagination. You can see the bay, but only beyond a very busy wide road, a golf course and a park.

Definitely one to miss. There are much nicer hotels in Melbourne.

  • Stayed October 2012
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BritPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this review, October 11, 2012
Thank you for taking the time to comment on your stay at our hotel.

We appreciate all feedback as this assists us with ensuring guest satisfaction.

I will forward your comments to our Executive Housekeeper. I will also advise our General Manager with regard to your overall impression of the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Melbourne hotels

Geelong, Australia
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed September 6, 2012

Spent one night at Bayview Eden in Queens Rd last week. Booked on the web - 2 rooms at $120 each. The check-in was good. The staff were very helpful and friendly and l requested two adjoining rooms which l was given. The common areas are ok - quite comfortable, usual hotel furniture etc, but could use some updating - classic marble floors and chesterfields! The pool area (indoor heated) was really good but the pool was a bit chilly. There's a small gym. But.....the rooms. Oh dear. They look like something from the 70's (but not in a good way) with the huge clock-radio-light-tv beside consoles which had the dirtiest knobs l've ever seen - 30 years of greasy grimy fingers l guess. I did not touch it. Also the 'grooves' around the top of the console (and other matching room furniture) were full of dust. I couldn't stand looking at it. I had to clean it. Otherwise the room was cleaned very well - good white linen and towels, refurbished bathroom which was very clean, except for the bath floor which you stand in to shower. Good toiletries. However, over all this was not a room l wanted to spend any time in and l would certainly not eat in there. The carpet and furniture were covered in various stains and there were cigarette burns on the desk, just horrible. Decor pale pink and grey paint - ick, and walls and skirting dirty, damaged and marked. Wall prints torn UNDER the glass??? This is not the fault of the cleaning staff, this was a maintenance issue. Speaking of maintenance, the battries in my tv remote were flat and the lamp in the adjoining room had a broken globe. I called the desk and they sent two maintenance men to my room very promptly, but l had to spray the room with perfume (Chanel - what a waste) to get rid of the cigarette smoke emanating from their every pore and thread of clothing which was also very dirty. They were polite and helpful but let themselves down in the presentation stakes.
The car park is a shocker. No valet and the parking is virtually all reserved (for whom?) except for weekends. Narrow dark concrete round-and-round ramps going down for ever and when you get to the end - no spots! Breakfast was a disgrace food wise -but again really nice staff. The hot buffet seemed like it had been cooked days ahead (we ate at 8am). The small sausages were so salty and dry that they were starting to turn white on the casings. The scrambled egg was a weeping mass of rubbery curds that would make a chicken kill ITSELF! The mushrooms tasted really weird (???) no idea about them, and the hash browns were soggy and oily. The cold buffet was good. Nice selection of fruit, yoghurt, museli etc, and many types of juice. Terrible coffee. Check out was quick and again the staff were great. They deserve a better hotel to be honest. Good for school groups l think. Will not return, but you get what you pay for. Glad l didn't pay the rack rate!

Room Tip: Stay somewhere else.
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Virginia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayview Eden M, Front Office Manager at Bayview Eden, responded to this review, September 11, 2012
Thank you for the detailed feedback. I was pleased to read our staff service was prompt and friendly. The issues listed with regards to product have been addressed with relevant department heads. Thank you for the opportunity to address these matters.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayview Eden

Property: Bayview Eden
Address: 6 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly Eden on the Park)
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Melbourne
#96 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Bayview Eden 4.5*
Number of rooms: 192
Official Description (provided by the hotel):
Bayview Eden Melbourne is conveniently located on Queens Road overlooking the picturesque Albert Park Lake and Port Phillip Bay. It is located in the heart of the St Kilda Road business district and is only a short tram ride away from Melbourne's Central Business District and Crown Entertainment Complex. ... more   less 
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Also Known As:
Bayview Eden Melbourne
Bayview Eden Hotel Melbourne

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