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Reviewed December 29, 2010

woul;d never stay or recommend again i work in the service industry and had problems from checkin to checkout and most of the staff could not cared less. The only person who helped was a parking attendant who went out of his way to help but the rest of the staff and management could not care less as it was peak time they knew they could re rent the room at higher price so no help at all the airconditioning is one system per floor not room and the rooms were so hot check in is non existent and do not bother with the 2 oclock chek in try 3pm or after if they feel like it and the excuses run wild.Even when complaining to management it was excuse after excuse and they did not even address the issues and offered an upgrade next time there will be no next time and no recommendations

  • Stayed: July 2010, traveled with family
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2  Thank krhiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, Manager at Pullman Melbourne Albert Park, responded to this reviewResponded January 24, 2011

Dear krhiggins

Thank you for your comments relating to your recent stay with us. In relation to the airconditioning we have been able to isolate this problem which has now been rectified and we do hope to have another opportunity to welcome you back to the hotel again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2010

As soon as set foot in this hotel, i knew i would very much enjoy my stay.

The staff are very friendly and are willing to do anything you ask of with a smile. e.g I asked them to bring my car up at 1am and they still did it with no hassels at all.

The hotel is very clean and has quite decent facilities.

The rooms are clean and are attended to daily, being left sparkling.

The bed is very comfortable, with the exception of the pillows-way too hard.

The walls are paper thin-i heard people yelling and fighting some nights.

Overall a great hotel with aweasome service, the only thing that brings it down is the bad sleeps i had.

  • Stayed: December 2010, traveled as a couple
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Thank C-Reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, Manager at Pullman Melbourne Albert Park, responded to this reviewResponded January 19, 2011

Dear loveloss,
Thank you for your comments concerning your recent stay with us. We were delighted to hear that you enjoyed your stay and have taken into account a review of pillows could be necessary. Our apologies are extended in that you were disturbed by noisy guests; our evening staff would always be willing to attend to any disturbances as guest comfort is vital. We look forward to welcoming you back on any future visits you may make to Melbourne and again, thank you for your comments.

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Reviewed December 19, 2010

I had a spacious room with a nice comfy bed and excellent bathroom facilities.

Recommended for corporate travellers.

  • Stayed: May 2010
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Thank RongotaiApartments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, Manager at Pullman Melbourne Albert Park, responded to this reviewResponded January 19, 2011

Dear RongotaiApartments
Thank you for your very kind remarks concerning your recent stay at our hotel. These comments have been shared with our team and we look forward to welcoming you back on your next visit to Melbourne

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Reviewed December 14, 2010

Stayed once in June 2010 and said I would never stay there again, but was obliged to stay there a second time in December. Business meeting rooms are well set out and the public areas are comfortable, but the rooms are dark and unattractive. Climate control is a problem. The meeting areas were either too hot or too cold, and the rooms are drafty and cold in winter and hot and humid in summer. Staff were inexperienced, falsely told a friend who came to drop something off for me that I had already checked out, and the following evening woke me in my room to ask whether I was planning to check out as per my reservation the following morning. Fit and finish needs some work. Setting of the hotel is unappealing on a very busy highway, and is not convenient to local attractions without a car.

  • Stayed: December 2010, traveled on business
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1  Thank SJeffery49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, Manager at Pullman Melbourne Albert Park, responded to this reviewResponded January 19, 2011

Dear SJeffery49,
Thank you for your comments concerning your stay at our hotel. It was very disappointing to note that your experience did not meet your expectations and we have reviewed how best we can improve upon all aspects of your stay mentioned in your Trip Advisor review. Please accept our apologies and we sincerely hope we will have another opportunity to welcome you back when next you are visiting Melbourne.

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Reviewed December 3, 2010

The Sebel Albert Park is a fine hotel for a night when travelling on business.

The rooms were pleasant and spacious, however the bathroom was very dated. It appeared as if the rooms had been refurbished while the bathrooms had been forgotten.

The room service food is of a good quality and isn't too expensive.

Service is with a smile and is efficient.

I'd recommend if you're staying for a conference in the area. For me, it was at the hotel and this made things very easy,

  • Stayed: December 2010, traveled on business
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1  Thank Maritime_Historian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, Manager at Pullman Melbourne Albert Park, responded to this reviewResponded January 19, 2011

Dear qe2cruiserqm2,
Thank you for your comments concerning your stay at our hotel. These comments have been shared with our team in particular that you enjoyed your stay. We have taken into account your comment concerning your bathroom and will be attending to this matter when next we refurbish certain areas of the property. We do hope to have another opportunity to welcome you back to the hotel when next you visit Melbourne.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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