We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,556)
Filter reviews
1,556 results
Traveler rating
594
560
239
92
71
Traveler type
Time of year
LanguageAll languages
More languages
594
560
239
92
71
Show reviews that mention
All reviews st kilda windows restaurant lake view queens road room service conference facilities accor hotels the executive lounge buffet breakfast valet parking indoor pool attending a conference tram stop chapel street king bed per day room was spacious
Filter
Updating list...
1,180 - 1,185 of 1,556 reviews
Reviewed March 30, 2013

We live in the outer suburbs of Melbourne, but often spend a night or two in the city when we have events on there. Generally we stay at a different hotel, but that was full so we tried a mystery deal, and got the Pullman. It was Good Friday and we'd just been volunteering at events for the Royal Children's Hospital and were quite tired. Judging purely by the self park, they didn't seem that busy and we were very happy to find that we'd been upgraded from a room with two queens to a family room. The room was quite large with a queen and two singles. The bathroom also had a spa bath and a separate shower. Very nice.

After the long day, we were too tired to look anywhere else for dinner, so just went down to the restaurant. Although it looked quite upmarket, the staff were very friendly, while still maintaining a very professional bearing. Shortly after being seated, our 9mth old started playing up. She was teething and not very happy at all .. parents will know what that means. Anyway, I ended up taking my daughter out and tried to calm her outside in the (empty) business centre. One of the staff members came over to see what was up. He was very good about the situation and then left me after asking if there was anything he could do to help. In the restaurant, they took my meal back and kept it warm while my wife finished her's. My wife then came to relieve me and I got back just as my meal was being delivered. Again, the staff in the restaurant were really good.

Anyway, rather than continue with War & Peace, let me just say that even through the external bearing of the staff was what you'd expect from an upscale hotel, they were also very warm, friendly and helpful to families. And it wasn't just us either. There were other families with young children at the restaurant and the staff seemed to be equally excellent with them.

Date of stay: March 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JWood70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this reviewResponded April 2, 2013

I’m glad to hear you enjoyed your stay and that various members of our staff were helpful and able to accommodate yourself and your family while dining in the restaurant. We hope to be provided with another opportunity to welcome you back to the hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

We have just arrived and our first impression is exceptional service. "Andy" was the first person we met on arrival and I give him 5 stars for customer service professionalism. The room is as expected as per pictures and exceptionally clean. We are looking forward to seeing what else this accommodation has to offer as we are here for a 4lovely night stay.

Date of stay: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Judimw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this reviewResponded April 2, 2013

I’m glad to hear your first impressions of the hotel have been great. I will be sure to pass your lovely feedback onto Andy. We hope you continue to enjoy the rest of your stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

I've stayed here many times when it was the Sebel - so I was interested to see what differences there would be under Pullman management.
There is little physical difference at the moment - things look much the same. What was different was the service. Under he Sebel brand the service was only average, the staff seemed pretty disinterested. However under the Pullman management the staff are attentive,and proactive - a nice change, well done!
My room was large and clean, nothing special but ok. A nice fruit basket welcomed me back (thank you). There was no wifi available, although it is advertised, which was frustrating. Room service took awhile to answer but the food turned up quickly. The food itself was ok - not great but ok.
The buffet breakfast is typical 'production line' hotel food - pretty ordinary really, plus they have one of those terrible automatic coffee machines that make horrible coffee - please employ a barista!!!
The hotel is well located, across the road from Alfred Park (do yourself a favour and take a walk around the lake ) and walking distant to Chapple street, as such the hotel can be quite crowded with tour groups.
I'm looking forward to seeing what the future brings

Date of stay: March 2013
Trip type: Traveled on business
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this reviewResponded April 2, 2013

Thank you for your recent review. I am delighted to hear the service you experienced during your stay was great. I will be sure to share this lovely feedback with my team. A barista is something we will look into for the breakfast area. Thank you again and we hope to see you back at the hotel in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

We had 3 nights at the Pullman. From the start the staff were great. The bed....at last a hotel which provides the doona with two separate sheets rather than the doona wrapped in a cover. We were provided with a king size comfortable bed. Large room with plenty of room to walk around. That said, I am told that the hotel rooms are to be refurbished, that would make the hotel even better.
Its location is a little out of town & needs a tram ride to take you to town. The tram is only a 3 min walk from the rear entrance
Being there at weekend challenged me to find alternative reasonably priced breakfast. There is a cafe 1 1/2 blocks away on St Kilda Rd heading to the city, open at weekends "Bistro Bakini" 568 St Kilda Rd. Also on your way there you will pass a convenience store. Week days turn towards St Kilda & you will get a big breakfast for $11 at "600 cafe"

Room tip: Rooms on the south side are quieter
Date of stay: March 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank boothcam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this reviewResponded April 2, 2013

I appreciate you taking the time to post your review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want. I’m glad to hear you enjoyed your stay, and we look forward to seeing you back at the hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

We stayed at the Pullman last night, for one night. Great location directly opposite Albert Park. All staff were very friendly and warm. Check in was easy as was valet parking. The room was much larger than we expected and provided ample space and places for work. We did dine in the restaurant and Friday night was Seafood Buffet - I probably wouldn't rate the buffet. We will look for this hotel again in the future. We did book through Last Minute and got an excellent rate.

Room tip: Our room was a Queen room - great space.
Date of stay: March 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank COOPSADELAIDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this reviewResponded April 2, 2013

Thank you for your recent review we very much appreciate your comments and feedback. I will be sure to review and discuss this further with my team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews