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“Ripped Off”

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Pullman Melbourne Albert Park
Ranked #73 of 158 Hotels in Melbourne
Certificate of Excellence
TRARALGON
1 review
“Ripped Off”
2 of 5 bubbles Reviewed February 3, 2013

I was very disappointed with this hotel. Firstly I paid extra to get 2 queen beds but ended up with 1 queen bed and 2 singles. I was told we only booked for 3 people but we booked for 4. Also said there were great views, however, we were looking over a fake grass roof and another building. The noise was constant all night, from other rooms and also from staff pushing trolleys past the door. We will never stay here again. Very disappointing.

Room Tip: Stay somewhere else!!
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VICAMBJOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 27, 2013
I would like to apologise for the shortfalls you experienced during your stay with us. Thank you for your feedback, as this will be reviewed and discussed further with my management department.

Guest reviews enable us to monitor our standards and we hope to be provided with another opportunity to welcome you back to the hotel on any future visits you may make to Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,357 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (338)
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English first
Coonawarra, Australia
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 2, 2013

A last minute accommodation emergency sent us to the Sebel last night - we have stayed their seval times before. There seems to have been a change at the Citigate - right from our late arrival we were treated so well. Valet parking, a welcome spacious room, great breakfast. I would be very happy to stay again and recommend it to friends. Our room was loft room with a king bed and after having some small rooms in the past, this was wonderful - thank you Sebel, much appreciated. The food at breakfast was rejuvenated and well presented. Very happy.

Room Tip: If staying for few days, see if you can get a loft room.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJS10016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 27, 2013
I am glad to hear your stay at the hotel was enjoyable this time. I will be sure to share your lovely feedback with my team and we hope to see you back at the hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ringwood, Australia
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed February 1, 2013 via mobile

From the arrival to departure all staff were excellent and super polite. The rooms do let the place down with torn curtains and old furnishings that need replacement, but the bed was comfortable and there was no problem when we requested an extra pillow. The breakfast was fantastic, all fresh and well presented and if you book the night before you save $6 and in today's world that is great customer satisfaction. Although we did not have a view of Albert Park we were allowed to book in at 11am instead of leaving bags and having to register later. Great front desk staff and a great entrance to the hotel.

Stayed January 2013, traveled as a couple
Helpful?
Thank Bryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 27, 2013
I’m glad to hear you enjoyed your stay and that various members of our staff were more than helpful with any of your requests. I will be sure to pass your feedback onto our Chef in regards to the breakfast presentation and quality.
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Brisbane, Australia
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed February 1, 2013 via mobile

Stayed just 1 night, enjoyed the hotel Staff very friendly, very good in fact. Breakfast was excellent. The room was adequate, good bed, clean and well equipped. No noise from traffic or other guests. Would recommend, even when charged for the morning paper and $7.80 for a light beer.

Stayed February 2013, traveled with family
Helpful?
Thank FreqtravelGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 27, 2013
Thank you for taking the time to post a review on your stay. We are glad to hear you enjoyed your time with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands, United Kingdom
Level Contributor
304 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed January 29, 2013

On flight back from Cairns to Sydney.About 40 Mins from sydney 33,000 feet and Capt tells us we are unable to land at Sydney due to time and other aircraft are being stacked.And we are going to land at Melbourne Airport. Virgin Australia arranged for a stop over at The Sebel & Citigate Hotel after a good few hours at Airport having no idea what was going on we was taken on a 40 min coach trip. The Hotel was very nice and rooms clean and beds comfortable but $8.50 for a 1.5 ltr water is a bit too much i think. Breakfast was Fantastic and Kirsty what a star very helpful and nothing was too much she helped us a lot with information. Thank You

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RichieC82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 27, 2013
Thank you for staying at The Sebel & Citigate Albert Park Melbourne and for taking the time to post feedback on your stay. I am glad to hear you enjoyed your stay and that you enjoyed breakfast. I will be sure to pass your lovely feedback onto Kirsty and will look into your comment in regards to the cost for bottled water in the room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
4 of 5 bubbles Reviewed January 29, 2013

My only problem was the 6.30am start to breakfast dining which meant I had to miss breakfast and wasn't able to eat until late lunch.

The rooms were neat and tidy and staff service at the front desk was pleasant and helpful.

Other than missing breakfast a nice stay.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry1059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 27, 2013
I apologise for the inconvenience caused in regards to the time the restaurant opens for breakfast service. Next time you stay with us, please advice on check in that you have an early departure and we will be able to organise a special arrangement for you.

We hope to see you back at the hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed January 26, 2013

Stayed during the Australia day long weekend, slippers and toothbrush were not provided so we requested this from front desk. Toothbrushes were indeed available, however we were told the quota for the day had finished for slippers. We had 6 other rooms and other group members were able to get some. The next day we requested slippers twice before they finally appeared in our lakeview room. If you're good with breaking safes you'll be successful with finding the right water temperature for shower. We took around 5 min each and other group members had same issues with mixer. Just incase you've just checked in and reading this, the bar soap is actually for handwashing, ask for tubed bath soap if you don't see it on vanity. Stained bedsheets and midnight water dripping noises are other highlights of our stay.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 27, 2013
Thank you for your recent TripAdvisor post, I would like to apologise that you were not satisfied with the service provided during your stay with us. I am sorry that you didn’t receive the toothbrush and slippers when requested and that you had to ask for them several times before they were received. These comments along with the comments on the stained bed sheets and water issues will be reviewed and discussed further with my Executive Department.

Your time with us should have been a much smoother and enjoyable experience, and we hope to be provided with another opportunity to welcome you back to the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Melbourne Albert Park

Property: Pullman Melbourne Albert Park
Address: 65 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly The Sebel )
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Melbourne
#47 Family Hotel in Melbourne
#49 Business Hotel in Melbourne
#67 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Melbourne Albert Park 5*
Number of rooms: 169
Official Description (provided by the hotel):
Pullman Melbourne Albert Park is located opposite Albert Park Lake, just minutes from Melbourne’s CBD and St Kilda’s beaches. The hotel offers 379 spacious guest rooms featuring LCD TV's, on demand movies, satellite television and internet access, in-room safe, iron and ironing board, mini-bar as well as tea & coffee making facilities. The hotel also features a gymnasium, indoor pool, spa and sauna as well as three dining outlets. ... more   less 
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Also Known As:
The Sebel And Citigate Albert Park Melbourne
The Sebel & Citigate Albert Park Melbourne Hotel Melbourne
Sebel Albert Park Hotel Melbourne

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