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“Home away from home”

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Pullman Melbourne Albert Park
Ranked #73 of 158 Hotels in Melbourne
Certificate of Excellence
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Home away from home”
5 of 5 bubbles Reviewed February 23, 2012

An excellent place to stay while in Melbourne. Great room service, excellent sauna, efficient staff .

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julesmiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,357 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (338)
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English first
Brisbane
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 20, 2012

We stayed here the night before a friends wedding. Close to the city but quiet and great service. We had the hens party here the afternoon before hand and the concierge helped us organise all the food, drinks and pampering, very helpful as most of us were from out of town and we hadn't organised much before we arrived. Highly recommended.

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirsty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tauranga, New Zealand
1 review
5 of 5 bubbles Reviewed February 14, 2012

Great room, good staff. Check out the butter chicken on the bar menu ... yum!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 16, 2012
Dear Michael, thank you for your review. I will be sure to pass this feedback onto our chef. We look forward to seeing you at the hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed February 9, 2012

I recently stayed here for business and was quite surprised at how comfortable it was.

The room was huge, And it was very clean.

Staff were great and were only to happy to help with any questions.

Its close to the city and accross from Albert Park which is lovely.

The only problem was the thermostat was stuck and would not move I could have probably gotten this fixed but was very tired and just went to sleep and opened the window to let some cool air in.

I will not hesitate to stay here again.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GABETJTBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 16, 2012
Thank you very much for your comments and we are glad to know that you enjoyed your time at The Sebel & Citigate Albert Park Melbourne. I will have our Chief Engineer look at the thermostat in the room.

Thanks again, and we look forward to welcoming you back to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 8, 2012

Had a pleasant stay here for the Australian Open 2012. It's just outside the city centre but the tram stop is close by and it's a 15 minute tram ride to Fed Square (or $15 by taxi). Front desk people very friendly, helpful and professional. Rooms are a decent size, very clean, quiet and comfortable. We didn't eat at the hotel but apparently they have a great seafood buffet on weekend nights. Would recommend this hotel for a couple of days stay in Melbourne any time.

Room Tip: Lakeside view is nice. It is towards the street but the room is not noisy at all (insulated windows...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SydneyDinks69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 16, 2012
Thank you for staying at The Sebel & Citigate Albert Park. We were delighted to note that you had enjoyed your stay. It’s always a pleasure to receive positive feedback. We look forward to welcoming you back to the hotel; you will have to try our seafood buffet next time you stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

Thank you for a great 2 night stay at the Citigate in Albert Park. The service was fantastic and staff were always available and attentive and really helpful. It made the stay really plesant. The room we stayed in was all renovated and clean and very comfortable. We were really pleased having had such a great stay!!

Room Tip: We didn't have a room with a lakeside view but the room was had was very good. it was very large...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaisyKut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 16, 2012
We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests. Our staff pride themselves on their friendly levels of guest service and ensuring that all our guests are well looked after. Your comments will be shared with all of our team.

Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed January 30, 2012

We booked this hotel through a deal on lastminute.com and got a good rate for it.

Firstly the service at front desk was good. We were greeted by a friendly porter out front, who took our luggage and gave advice on the valet ($29 a day) v's self park ($16) a day, which I thought was considerate.
We were promptly checked in, and went to our room only to find it was two single beds. We had specified Queen bed on the booking, and had the print out as verification, alas this was not the room we were given. I went back to reception, and another two couples were complaining of the same issue. The response from front desk? "Oh, that's how the rooms for that deal are normally configured. The beds just zip together in the middle for a queen. I can send someone up now to reconfigure the room". I was ready for this response when it came to me, and I quickly refused and asked for a pre-made room as I had a business lunch to attend in 20 minutes in the city.
We were given a different room, but with a slight bit of guff and key slamming on desk when I asked for it. (-1 star)

Apart from that, all was fine with the staff of the hotel. Friendly without being too overbearing, and polite and courteous despite my run in with one member. The rooms, actually the whole hotel, is bland white. It's white everywhere. No pictures, no differing shades of colour, no prints. Just WHITE.
The room was simple, clean, but again just the typical modern day bland white that a lot of low cost hotels seem to have.
There is a well equipped gym and a pool also in the hotel, which I thought added value for the price.

The only gripe I had with the room was in the bathroom. The water pressure in the tap was crazy, which caused it to hum noisily unless you put it on full gush. This wasn't just our room, but other rooms I could hear in Tower 1 on level 5. Might have just been that level, I don't know.

So all in all, would I recommend? Yes, if you want a cheap place to lay your head. Bed is comfortable, room is clean, it's close to the St Kilda Road and heaps of trams to the city. But if you are looking for something a little more fancy, I wouldn't stay here as you'll be disappointed.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jimmymmurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebelCitigateAP, General Manager at Pullman Melbourne Albert Park, responded to this review, February 16, 2012
Dear jimmymmurphy, thank you for your review. I am glad to hear you enjoyed your stay, however I would like to apologise for the bedding error in your room. I will also have our maintenance department review the water pressure in the room.

Thanks again, and we hope to be provided with another opportunity to welcome you back to The Sebel & Citigate Albert Park Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Melbourne Albert Park

Property: Pullman Melbourne Albert Park
Address: 65 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly The Sebel )
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Romantic Hotel in Melbourne
#47 Family Hotel in Melbourne
#49 Business Hotel in Melbourne
#67 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Melbourne Albert Park 5*
Number of rooms: 169
Official Description (provided by the hotel):
Pullman Melbourne Albert Park is located opposite Albert Park Lake, just minutes from Melbourne’s CBD and St Kilda’s beaches. The hotel offers 379 spacious guest rooms featuring LCD TV's, on demand movies, satellite television and internet access, in-room safe, iron and ironing board, mini-bar as well as tea & coffee making facilities. The hotel also features a gymnasium, indoor pool, spa and sauna as well as three dining outlets. ... more   less 
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Also Known As:
The Sebel And Citigate Albert Park Melbourne
The Sebel & Citigate Albert Park Melbourne Hotel Melbourne
Sebel Albert Park Hotel Melbourne

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