Location is great, right in Melbourne CBD, but unfortunately that is probably the only thing going for it.
Reception service was cold and unfriendly (maybe because I'm only 23!). Dropped off bags with the porter and reception said would call when a room became ready and when it was close to 2pm (check in time), still no call so I went back to enquire. Room was ready but they just didn't call. Enquired about bags, reception then said they'd arrange for it to be brought to our room. Returned back to hotel at 5pm, still no bags in room and then realised we actually had to collect the bags ourselves! Very confusing service!! Porter was great though - friendly.
Stayed in the Superior King room. Small room. Bathroom was tiny with a sliding door that doesn't even have a lock. The King bed was made up of 2 single beds which was odd. TV was fuzzy.
The standard is more 3 star motel, rather than hotel. I will probably not be staying at this hotel again.
- Room Service