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Mercure Welcome Melbourne
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Reviews (4,406)
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All reviewsgreat locationthe cocoondavid jonesbourke streetrooms are smallcentral locationthe heart of the citybuffet breakfastvalet parkingwould stay againpublic transportfederation squaretram stopmyeremporiumconciergeeateries
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1,525 - 1,530 of 4,406 reviews
Reviewed July 30, 2014

I arrived on a Friday night, late. Three staff on the desk to sort through all the arrivals for both hotels (Mercure Hotel Welcome and Grand Swanston) Check in was easy and staff very efficient.

I had a room on the 5th floor. The room was smaller than I expected, especially the bathroom but it was all in good condition. It seemed the bathroom had been updated recently. There was enough room to store my luggage in the open wardrobe and having a desk and chair was handy for repacking and storing items. There was a kettle with coffee, tea and biscuits.

I'm always prepared for noise when staying in the centre of Melbourne but I was pleasantly surprised that I didn't hear a thing. I did, however, hear "Whooshing" noises during the night that I thought at the time was wind. When it was morning, I realised that it was actually the lift going up and down. (My room was right next to the lifts) I am usually a light sleeper but with the air-conditioning on, I didn't hear the Whooshing noises anymore. On the air-conditioning, I think it was having a few issues figuring out if it was hot or cold. It was on 18 degrees but both the heat and cool lights were on. Whatever temperature it was, it seemed to alleviate any stuffiness.

I took advantage of the buffet breakfast offered by the cafe - $18 if pre purchased at reception otherwise $25. Good selection of food and always someone there to check the levels of food.

The location is a bonus. I walked everywhere; even down to Rod Laver Arena and MCG. The Skybus hotel service picks up and drops off at this hotel. Luggage storage is free upon check out.

The location, price and amenities for this hotel was just right for my weekend away.

Room Tip: Room 521 was next to the lifts. Some people may find this bothersome.
  • Stayed: July 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Thank bluechilli8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this reviewResponded July 30, 2014

Dear Bluechilli8,

It's great to see such positive comments from a Senior Contributor. We're pleased to read that you enjoyed your weekend stay with us.

I'll be sure to pass on your feedback regarding the airconditioning to our Maintenance Manager for his urgent perusal.

We look forward to welcoming you back on your next weekend getaway.

Kind regards,
Alex Mihardja, Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this reviewResponded July 30, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 28, 2014

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this reviewResponded July 30, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 27, 2014

In the heart of Melbourne and adjacent Chinatown Central, Mercure Welcome was great for our short stay for Les Mis. The rooms were simple and smallish but well appointed with tea, coffee and a shower pressure that was fabulous. The bar had a great atmosphere and was busy.
This was very good value for money and we would go back.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Stanthorpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this reviewResponded July 30, 2014

Dear Stanthorpe,

Thank you for taking the time to write a positive review on Trip Advisor after your recent stay with us.
We look forward to welcoming you back on your next visit.

Kind regards,
Alex Mihardja, Operational Project Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2014

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this reviewResponded July 30, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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