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“Perfect location close to everything” 5 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
Ranked #102 of 157 Hotels in Melbourne
Busselton, Australia
Level Contributor
171 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Perfect location close to everything”
5 of 5 stars Reviewed February 12, 2014

I stayed here for 3 nights and would defiantly come back every time I visited the cbd in melbourne.
Everything you need is here clean rooms and upgraded new bathrooms in my standard room on tenth floor.
We stayed in a standard room double ( queen bed) perfect size room for a 3 night stay.
My friend had a superior king with bath/shower and kitchenette mirovave and it was a lot bigger but extra in price but still affordable,you may choose a bigger room if planning to stay longer but both rooms where perfect.
They do offer breakfast but most cafés open at 730 am and are not far away at all. Very clean not noisy loved it. Will return

  • Stayed February 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank travelfun4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 13, 2014
Dear Travelfun4ever,

Thanks for the great review, it is always pleasing to read a positive review from a Top Contributor.

Delighted to hear that services and facilities used & provided were satisfactory for yourself and your friends.

Thank you again for your feedback & I certainly look forward to welcoming you back when you next visiting Melbourne.

Kind regards,

Alex Mihardja, Operational Project Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,854 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (368)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
1 review
2 of 5 stars Reviewed February 11, 2014

Very unpleasant incident during my stay. We chose "valet parking' and paid 35 AUD. Hotel valet staff called when leaving hotel and claiming due to city construction, we have to walk to parking. When talked to front desk questioning this issue, front desk staff say "we cannot control city construction blocking road". Come on, city consctruction you certainly cannot control, but you can control not to fully charge your "valet parking" service fee! Personally I will NOT recommend this kind of service attitude and it showed your hotel management team does not care how to deliver service but always think about charging client.

Room is small and we know that. Thin wall and hence constantly noise cannot be blocked.

Only good thing is location. Close to city center.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank alanzw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at Mercure Welcome Melbourne, responded to this review, February 17, 2014
Dear Alanzw,

Thank you for your feedback

I am saddened to hear of your recent experience with us & have discussed this situation further with our Front Office Manager.

Without knowing the details of your stay, it's rather hard for us to action your feedback properly. Please feel free to send me an email with the details of your reservation to H3028-gm02@accor.com and I shall look into it accordingly.

Once again, our most sincere apologies for the inconvenience caused & I look forward to hearing from you.

Kind regards,

Alex Mihardja, Operational Project Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Welcome Melbourne

Property: Mercure Welcome Melbourne
Address: 265 Little Bourke St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #102 of 157 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance. ... more   less 
Reservation Options:
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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