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“Good value hotel” 3 of 5 stars
Review of Mercure Welcome Melbourne

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Mercure Welcome Melbourne
Ranked #108 of 156 Hotels in Melbourne
Perth, Australia
1 review
“Good value hotel”
3 of 5 stars Reviewed October 25, 2013

Represents good value. Standard queen room is relatively small but you get what you pay for. The bathroom was modern and recently renovated - and the shower and hot with a great water flow - a bonus. The hotel offers a good basic service. Location was ideal close to Bourke St Mall. Good for a short stay.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank jmperth66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear jmperth66,

I am delighted to hear about your recent experience & thank you very much for your very objective reviews. Greatly appreciated.

We look forward to welcoming you back.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,759 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Brisbane, Queensland, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 23, 2013

I had 5 nights at the Mercure Welcome as a birthday gift to myself. The hotel is only average but is in a great location for access to public transport, shopping and restaurants. The room was clean and the price reasonable. I didn't use the hotel restaurant as there were plenty to choose from close by.

Room Tip: Wait until renovations are completed.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Karyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Karyn,

A Happy Belated Birthday to you. I am glad that you enjoyed your stay with us.
We look forward to have you back with us.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
1 review
4 of 5 stars Reviewed October 23, 2013

The Hotel was in a great location very close to the trams and shops the concierge where very helpful at showing us how to get around in Melbourne, We had Breakfast in the hotel which was great plenty to choose from and no waiting around all in all I would recommend the Mercure hotel to everyone

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Joy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Joy,

Thank you for your feedback & I am delighted to hear that you enjoyed every aspects of your stay with us.

WE look forward to seeing you again in the near future.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed October 23, 2013

At the time of my stay renovations were taking place and it made the hotel appear dirty and disorganised in public areas. The long queues for the single functioning elevator was particularly frustrating. The location was great for Melbourne CBD and walking distance to my business meeting, the purpose of my trip. To be honest I was disappointed with the hotel but the staff were apologetic. It felt chaotic. I would probably go back after the renovations are complete - after reading post-renovations reviews on here of course.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank KylieCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Kylie,

Thank you for your feedback. WE certainly share your frustration regarding the lift situation, unfortunately it took longer than expected for the spare-part to arrive. The renovation you were talking about must be related to the re-modelling of the entrance from Lt Bourke Street, which is at the final stage & would be completed at the latest by next week.

See you again soon, we hope.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed October 22, 2013

This hotel is in a great location in the centre of Melbourne. It is surrounded by restaurants and shops, in Swanston and Bourke Streets. It is an excellent location for public transport, with a Swanston Street Tram stop just out the front door, and a Bourke Street tram stop a few metres away.

The rooms are cosy and comfortable, but have every thing you need for a good night's sleep. The buffet breakfast has a reasonable choice of hot and cold foods, and you can order eggs any way you like directly for you waiter.

For the location alone, we would definitely stay there again.

Stayed August 2013, traveled as a couple
Helpful?
Thank Jeremy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Jerry,
We love hearing reviews from Senior Contributors - Thank you.
I am pleased that we met your expectations and you had an enjoyable stay with us.
Looking forward to welcoming you back.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
156 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed October 22, 2013

Although central location, the hotel really was not welcoming in its surrounds.
The room was very basic and with the pipes exposed on the ceiling. One could hear the water usage from above ie showers and loos. The room smelt like cheap disinfectant and was overpowering. Did have a great sleep though so a huge plus. Soul cafe is unfortunately the main thoroughfare for the poker machine room so gave it a very common feel. The food though was great. This would have been prepared in the main kitchen of the hotel. Personally I would not stay there again. Certainly not worth $170+ more like $80

Stayed October 2013, traveled solo
Helpful?
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Barbara,

Thank you for your feedback. The Mercure Welcome Melbourne is a 3.5 star hotel which offers excellent value for money given it’s location in very the heart of Melbourne. Our rate starts from $119.00/ night though it varies depending on the supply & demand.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

This hotel is in the heart of the city. Very close by to everything you need while staying in Melbourne. Friendly staff and comfortable rooms. Nice restaurant and good value breakfast. Would definitely stay here again.

Stayed September 2013, traveled with family
Helpful?
Thank Karl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi-GM, Manager at Mercure Welcome Melbourne, responded to this review, October 29, 2013
Dear Karl,

Thank you very much for your review & I could not have been happier to hear about your experience. We look forward to welcoming you and your family back to the hotel in the near future.

Kind regards, Alex Mihardja, Operational Project Manager, Mercure Welcome Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Property: Mercure Welcome Melbourne
Address: 265 Little Bourke Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #108 of 156 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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