You get what you pay for I suppose. We got 4 nights for the price of 3 but I think I might have preferred 3 nights in a better hotel. Having said that, I couldn't fault the location and the service we received was good after a tricky start.
Having read on Trip Adviser that rooms next to the lift were noisy I requested one as far as possible away from the lift. The room we were given was right next to the lift! It was small, dark and frankly, awful. I spoke to the girl on Reception to ask if she had thought we wanted to be near the lift! She was very apologetic and , after a short wait she upgraded us to a better room. It was much larger and well away from any noise, although very dark and gloomy.
The bed was comfy and the shower was good, housekeeping was fine so no real complaints though it did feel a bit like staying in a caravan and the artexed ceiling was cheap looking with pipes across it.
The concierge was very helpful with suggestion for places to eat and Reception were hogue in sorting out our coach to the airport.
The lift situation might have been a problem if we had been less fit- we walked up and down the back stairs rather than wait for the one lift. To be fair we were aware of the lift renovation before we booked but felt that the location of the hotel and the 4 for 3 offer was worth the inconvenience.
The lobby and reception area let the hotel down, it is shabby and untidy and cheap looking.
If you want a reasonably priced hotel in a central location and don't mind shabby surroundings then Hotel Mercure Welcome isn't bad value.
- Official Description (provided by the hotel):
- Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance. ... more less
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- Also Known As:
- Mercure Welcome Melbourne Hotel Melbourne
- Accor Welcome Melbourne