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“Wont be staying again”

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Mercure Welcome Melbourne
Ranked #106 of 161 Hotels in Melbourne
Reviewed March 20, 2013

Paid for a "supreme queen room" and got a dodgy tiny room that backed right onto the lifts ... rang reception to check they allocated correct room and it was, none left to swap into. noisy, filthy stained carpets, NO MINIBAR, a view out window of brick wall ... wont be staying again.

  • Stayed: February 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank sallie025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,239 - 2,245 of 4,340 reviews

Reviewed March 20, 2013

The rooms were old and aging. In terms of the infrastructure, there's nothing spectacular about the hotel. Nonetheless the air-cond was nice and chilly, beds were comfortable and the location was fairly central. Although parking is a down-right hassle.

The staff are all friendly and helpful, and are a redeeming point for the hotel. Without the effort and attention of the staff and housekeeping, I'd be suspect of the quality of the room.

Overall, if you're in the city for business or plan to be out for the entire day, the hotel is functional and practical for you to rest.

  • Stayed: February 2013, traveled on business
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Thank ZHMak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

We didn't realise when we booked that we were staying in the poor version of the hotel. I thought it was all one hotel but it appears the Mercure and the Mercure Welcome are two very different things. While the rooms were clean, the carpet was quite dirty and the bathroom very basic. I thought it was extremely overpriced for what we got, but in saying that it was the weekend of the Grand Prix. The location of the hotel was fantastic, walking distance to shops and Southbank. If your looking for a bed with no frills and can get it for a cheaper price than $289 this is the hotel for you.

  • Stayed: March 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank TravellerA80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

I have never been to Melbourne before, so I thought it pretty expensive for a very small room looking out on to an alleyway. That said, the bed was comfortable, breakfast average, and the staff pleasant and helpful

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Sluglett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2013

I constantly visit Melbourne for concerts that are on in the city. Mercure Welcome has a great central location for business in the CBD and exceptional prices. Staff are friendly and very helpful and accommodating. Rooms are a little on the small-side, but perfectly adequate for someone like myself. I always stay there when i visit Melbourne city.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank iamcheerbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

Having satyed at Accor and mercure hotels for several years, I found the Mercure Welcome in Melbourne very disappointing and not up to Mercure standard. the reception staff were very good - apart from that the hotel was dirty and run down, and did not appear to be maintained. Every door, handle and surface, cupboards, lifts had dirty hand prints, it was not generally clean. No minibar, paper thin walls. You heard the toilets in other rooms, the lift was noisy. It felt more like a university dorm than an hotel. The coffee maker and cups were on the floor of an open desk, in a dusty room

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank 926SWT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

Stayed here on a work trip. On the positive side the service was great, location great, and rooms well cleaned. However, the room was small and marks on the wall and cracked basin suggested a bit of a makeover is required. Ideal for those on holiday not wanting to spend too much time in their room. Business travellers would suit a larger room.

  • Stayed: March 2013
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1  Thank nzlhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Welcome Melbourne

Address: 265 Little Bourke St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #106 of 161 Hotels in Melbourne
Price Range: $84 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Welcome Melbourne 3*
Number of rooms: 330
Official Description (provided by the hotel):
Surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants, the 3.5-star Mercure Welcome Melbourne hotel is located in the very heart of Melbourne's CBD and offers guest affordable budget accommodation and a base from which to explore all the attractions and events in Melbourne. Shopping meccas like Emporium Melbourne, Bourke Street Mall and H&M are right on the doorstep of the Mercure Welcome Melbourne hotel, plus other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. Guests can conveniently also take advantage of the free CBD tram service, with a tram stop just metres from the entrance. ... more   less 
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Also Known As:
Mercure Welcome Melbourne Hotel Melbourne
Accor Welcome Melbourne

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