My husband and I stayed at the Mercure Welcome in Melbourne last year. The staff were extremely friendly and very helpful. The concierge helped us getting around Melbourne giving us great hints and tips about Melbourne. The location of the hotel was fantastic, in the middle of the city with good access to trams.Its also right beside China town. The rooms very clean and nice and the cafe adjoining the hotel was really nice as well. Next time i go to Melbourne i will definitely stay at the Mecure again!!