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“Noise”

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The Swanston Hotel, Grand Mercure
Ranked #81 of 158 Hotels in Melbourne
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2,447 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Newcastle Australia
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18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed November 4, 2010

If arriving by car it is a nightmare firstly to get to the Hotel and unless you area local you would have great difficulty finding it because the main street outside the hotel does not allow cars. To get to the Hotel you have to know about a lane way that comes down from Russel st so you can access the rear of the hotel
The noise from the trams is unbearable at times and the beds and pillows were far to hard The only saving grace comes from my wife who loves this hotel and she is the only reason I stay here is the location which connects directly to the main department stores in Melbourne
My wife could live in this hotel but I am sorry not me

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank Errol2280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed November 3, 2010

Friendly, efficient front office staff. Concierge, David in particular, all very helpful and knowledgable, a true asset to the hotel, invaluable service. Louden restaurant, smooth run team, simple food served really well, cooked perfectly each day and a moderate choice of offerings, would like to see a simple breakfast muffin or pastry added to the buffet. Housekeeping ok, but seemed to miss a particular item each morning ie bath mat, or glass or leave a dirty cup behind and there were some areas in the bathroom that certainly seem its time for a 'deep' clean. Overall good value and fantastic location.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed November 3, 2010

The Swanson Hotel promised so much when I booked. It had a fantastic location being in the heart of Melbournes shopping, walking distance to a beautiful chapel, a short tram ride to the fantastic museum. Yet, the first two rooms that were allocated to me had dirty and chipped walls, hence I requested a clean room for the third time. I was a little surprised that a hotel of that standard would not ensure that their rooms weren't clean for guests, especially with young children. They did however apologize with a complimentary bottle of wine and were helpful at checkout with airport transfers and luggage storage.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Property: The Swanston Hotel, Grand Mercure
Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#74 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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