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“Great location”

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The Swanston Hotel, Grand Mercure
Ranked #90 of 162 Hotels in Melbourne
Reviewed June 5, 2014

I have been a regular business traveler to Melbourne and an Accor member. This hotel is one of my favourite in Melbourne. Located in the best spot in the CBD. Rooms are clean and well maintained, even in the standard room. The only gripe I have with the facility is the in-room wireless internet. Most times, it failed to work and even if it did work in the few times I used it, the connection was awfully slow - worse than my dial-up connection I gave up in year 2000! So, if you are on a business trip, bring your own 4G connection.

  • Stayed: June 2014, traveled on business
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Thank HTCSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded June 5, 2014

Dear HTCSydney,

Thank you for your feedback! Delighted to read that we are one of your favourite hotels when you're visiting Melbourne.
Our location is indeed unbeatable, and I am glad that you found our rooms to be clean & well-maintained.
I'll be sure to pass on your constructive feedback to our IT Manager to be passed on to our internet provider.

We look forward to seeing you again in the near future.

KInd regards,
Alex Mihardja, Operational Project Manager

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953 - 959 of 2,551 reviews

Reviewed June 5, 2014

  • Stayed: May 2014, traveled with family
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Tiffiney P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded June 5, 2014

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Reviewed June 4, 2014

Excellent location for shopping, dining and the theatre. We stayed three nights, the room was spacious, clean and comfortable. The staff were friendly and professional. The concierge had great knowledge of Melbourne and its amenities.

  • Stayed: June 2014, traveled with family
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Thank Judith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded June 5, 2014

Dear Judith C,

Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. I am extremely delighted to read that you found our team member to be friendly, professional and knowledgeable.

We look forward to seeing you again very soon!

Kind regards,
Alex Mihardja, Operational Project Manager

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Reviewed June 4, 2014

  • Stayed: May 2014, traveled as a couple
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    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank Gael P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded June 5, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 4, 2014

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Suzenian
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded June 5, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 4, 2014

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ken C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded June 4, 2014

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Reviewed June 2, 2014

We had a 2 night stay for shopping, theatre and dining and we couldn't have stayed in a better location. Everything (including Comedy Theatre & Draculas Cabaret Restaurant) was within walking distance.
The staff are very friendly and helpful and we had a very pleasant stay.

  • Stayed: May 2014, traveled as a couple
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Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erdi G, Manager at The Swanston Hotel, Grand Mercure, responded to this reviewResponded June 4, 2014

Dear Jennifer M,

Thank you so much for taking the time to write a positive review about your recent stay.
Our location is ideal to experience all Melbourne has to offer.
Certainly happy to read that you find our staff to be very friendly & helpful.
We look forward to your return.

Kind regards,
Alex Mihardja, Operational Project Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#80 Luxury Hotel in Melbourne
Price Range: $112 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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