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“Location, location, location” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
Ranked #80 of 157 Hotels in Melbourne
Jakarta
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Location, location, location”
4 of 5 stars Reviewed July 13, 2013

We chose this hotel because of its location and it turned out that out choice was right. The hotel is located in the heart of the city. Just a stroll away from everything: Flinders station, Cathedral, Federation square, Southbank Yarra River, restaurants etc. China town is just few steps away. There are many shopping malls around such as: QV (which has Woolworth dept stores and supermarket), GPO, Melbourne Central etc. Family with children should not miss Melbourne Museum and the Science Work (a little bit outside downtown, several stations away by train from Flinders). If you like garden, Melbourne has so much to offer. Fitzroy garden with its Cook's cottage and Royal Botanic Garden. Both can be easily reached by free shuttle bus that runs through several tourist attractions. There is also free City circle tram for tourist. We spent one afternoon at Lygon street which is filled mostly with nice Italian Restaurant. If you like Gelato, you can try one yummy Gelato shop served by a nice old lady. It is located beside 7 Eleven shop. Well, back to the hotel review, the room size was big enough for us with our 2 kids of 11 and 9. The bed was comfy enough and the reception was great. They even let us checked in few hours earlier. Overall, we satisfied with our stay there and definitely will come back to this hotel whenever we come to Melbourne next time.

Room Tip: We got room 1304 which was at the corner but had a very good view of Swanston and Bourke crossing.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Globaltrading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,257 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Newcastle, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 8, 2013

The room was a good value, good size - the king superior was booked. The walls are quiet thin, had a family next to us and the kids keep us up all night screaming. Not happy that the wifi was not complimentary it was only provided to people staying in the suites. Should be offered to all A-Club members. Good Location very central to all the shops and resturants. The staff was quiet friendly but a bit busy in the foyer to bookin as it was also the same reception for the Mecure Welcome.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank cazmo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
200 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed July 6, 2013

As many people said the location is great. In the middle of Melbourne CDB and just walking distance from China Town. In Melbourne, many hotel is very expensive but this one is perhaps value for money despite a great location.

The room is clean, the pool is located the top of the building and warm enough to swim. The staff is doing a job properly but not friendly.

The room details are not really good. The the painting of the room is very rough and not nicely done. There is no decoration or art (perhaps you don't need it but just small details) are not there at all. It will be nice to have picture or art in the room but it is really nothing.

The good thing was there was no hot water in the morning the day we were checking out, but the staff sent the maintenance person asap, and they gave us 30% off of the day straight away. That was really nice gesture I thought.

Overall, we will stay again not because of the service or hotel, because of location.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank makichan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Property: The Swanston Hotel, Grand Mercure
Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#74 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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