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“Great Hotel” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
Ranked #79 of 157 Hotels in Melbourne
A TripAdvisor Member
“Great Hotel”
4 of 5 stars Reviewed June 21, 2013

This is the second time we have stayed here. No complaints whatsoever. Fantastic location close to mall, food etc Handy for shows, mcg and markets. Rooms comfortable, food excellent and a mini casino on the premises. Would recommend and will stay there again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

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2,279 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Canberra, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 20, 2013

Room, location, service was great with the exception of where our room is located right on the main drag. It was noisy for 3 nights we couldnt sleep. Reception claimed they are very full and unable to move us!, I dont believe this is true as we asked the cleaners/housekeeping they confirmed its not full at all in fact there were available room in the far end (much quieter).
In this respect - we were very disappointed! and did not enjoy our 3 day stay.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 605peggyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed June 19, 2013

My sister and I recently stayed in Melbourne for 3 nights for the Monet exhibition at the NGV and chose this hotel for it's location and the reviews that we had read on Trip Advisor. As someone who had never been to Melbourne before, this hotel is wonderful location-wise as it could not be more central.
The hotel is not the most up to date decor-wise however, we had a standard twin room which was huge - two double beds and a lot of spare space (a chest of drawers would have helped though). The room even had a microwave in it. Check in and check out were both quick and efficient and the staff that we encountered were all welcoming. Be warned that they can be very busy as this is also the reception for the attached Mercure Welcome Hotel.
If the various attractions are not within easy walking distance, (and most are), then there are tram stops right in front of the hotel.
The concierge - Chris - was fanastic - he explained where things were and provided a map and details of the best way to get there. The stop for the free City Circle tram is a few blocks up (on Latrobe), or down (on either Flinders Street) - we found this a great way to work out where everything was and what we wanted to see. If shopping is your thing, then it all starts directly around the corner - if you go out the side entrance of the hotel (Little Bourke Street), David Jones and Myer are literally next door. One of the great joys that we found was Melbourne's many arcades and lane way shops and eateries - just wander - but take note if you seen a place you want to go back to as there are dozen of them!!
We did not eat at the hotel as there plenty of eateries of various cultures and budgets right at the door-step or within a block or so. Haigh's Chocolates are in the foyer) and both Chinatown and the Greek District are within easy walking distance.

Room Tip: The windows do open however, it can be quite noisy.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kathybeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed June 18, 2013

Right in the middle of Melbourne city, surrounded by eateries and shopping centres, this is a very good location for a hotel catering for tourists who need basic comfort and convenience. On the surface this hotel would be considered mediocre but we grew to like it a lot because the hotel staff were very efficient, friendly and courteous. Above all, the cleaners were very honest: we accidentally left a gold wedding ring behind on checking out but was able to recover it two hours later.
The standard room was very clean. It had a comfortable queen-size bed. The room was spacious but the sofa provided only seated one person, making it necessary for the second person to sit on the bed when watching TV.
Full buffet breakfast was good with cooked-to-order eggs provided. Also catered to Asian taste.
The hotel has a gym and swimming pool but we didn't use either.
Our only complaint: The sound insulation between rooms was inadequate; we could hear the plumbing noises from adjoining rooms.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BluebirdOverRainbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 18, 2013

The staff were wonderful at this motel, always polite and helpful but two things will stop me using this motel again for travel. 1. I was put on a floor that stank of cigarette fumes and when I complained I was told that "yes they had a lot of airline staff staying who had been given permission to smoke"
I have ended up with a bad case of asthma and I don't get asthma - I also got terrible headaches - the stench of tobacco was really that bad and filled my room.
2. My room was never cleaned until after 2pm in the afternoon and I needed clean and tidy to work in.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank peterrobbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed June 17, 2013

Great value for money.The choice to stay for short business trip or holiday. Convenient and centrally located. Food choices are plenty and nearby. Tramps conveniently infront. Breakfast at your option and reasonable.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank azctza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 16, 2013

My husband and I recently stayed here for 3 nights. The hotel is located in an excellent position right in the centre of Melbourne with easy access to shops, restaurants (particularly Chinatown) and transport. Check in was efficient and staff were friendly. The room was clean and spacious with all of the amenities that you would require. The décor was somewhat outmoded and the hotel is tired and in need of an update. The downstairs bar with the poker machines was crowded and loud however the upstairs bar was comfortable. In terms of value for money, the three nights for the price of two offer was particularly good value. If you are not going to spend of lot of your time in your room, I would recommend this hotel for a stopover or short stay.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kezza280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Property: The Swanston Hotel, Grand Mercure
Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#73 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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