The staff were wonderful at this motel, always polite and helpful but two things will stop me using this motel again for travel. 1. I was put on a floor that stank of cigarette fumes and when I complained I was told that "yes they had a lot of airline staff staying who had been given permission to smoke"
I have ended up with a bad case of asthma and I don't get asthma - I also got terrible headaches - the stench of tobacco was really that bad and filled my room.
2. My room was never cleaned until after 2pm in the afternoon and I needed clean and tidy to work in.
- Official Description (provided by the hotel):
- The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more less
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- Also Known As:
- The Swanston Hotel, Grand Mercure Hotel Melbourne
- The Swanston Hotel Grand Accor