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“non smokers beware - this motel allows smoking”

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The Swanston Hotel, Grand Mercure
Ranked #87 of 160 Hotels in Melbourne
Reviewed June 18, 2013

The staff were wonderful at this motel, always polite and helpful but two things will stop me using this motel again for travel. 1. I was put on a floor that stank of cigarette fumes and when I complained I was told that "yes they had a lot of airline staff staying who had been given permission to smoke"
I have ended up with a bad case of asthma and I don't get asthma - I also got terrible headaches - the stench of tobacco was really that bad and filled my room.
2. My room was never cleaned until after 2pm in the afternoon and I needed clean and tidy to work in.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank peterrobbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,253 - 1,259 of 2,527 reviews

Reviewed June 17, 2013

Great value for money.The choice to stay for short business trip or holiday. Convenient and centrally located. Food choices are plenty and nearby. Tramps conveniently infront. Breakfast at your option and reasonable.

  • Stayed: January 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank azctza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

My husband and I recently stayed here for 3 nights. The hotel is located in an excellent position right in the centre of Melbourne with easy access to shops, restaurants (particularly Chinatown) and transport. Check in was efficient and staff were friendly. The room was clean and spacious with all of the amenities that you would require. The décor was somewhat outmoded and the hotel is tired and in need of an update. The downstairs bar with the poker machines was crowded and loud however the upstairs bar was comfortable. In terms of value for money, the three nights for the price of two offer was particularly good value. If you are not going to spend of lot of your time in your room, I would recommend this hotel for a stopover or short stay.

  • Stayed: May 2013, traveled as a couple
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Thank Kezza280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

I found the Swanston Hotel in Melbourne to be an excellent central location. The staff were very helpful and the rooms clean and comfortable, all at a reasonable mid-range price. I have no hesitation in staying again at the Swanston when next I'm in Melbourne.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Ronk745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013

My mum and I stayed here for 2 nights. It is on the same block as the mall so we were able to drop our shopping back to our room and have a drink in the middle of our shopping. The beds were comfy. The bathroom was modern and had an amazing showerhead and luxury shampoo/ conditioners. The swimming pool was lovely and had great views over the city. The staff were really friendly. We definitely recommend and will stay here again.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Poolandlocation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013

Not having spent any time in Melbourne before, we were keen to have central location from which to enjoy our stay. The Swanston proved to be perfect for that purpose and we were able to access all our targets with ease. Spending most of our time " on the go ", we didn't stay in the building a lot, however it was a very pleasant place to come back to at the end of the day.
Would have no hesitation in returning for future stays.

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank krwBunbury_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

Right in the CBD and one of the few hotels with two double beds in the one room. Reception and other staff excellent, rooms spacious. It's a very good hotel. Only negative is buffet breakfast which is shared with welcome inn. Feeding time at the zoo! My advice is to go to the other restaurant for breakfast in the hotel or buy it from one of the many other places nearby.

  • Stayed: June 2013, traveled with family
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#79 Luxury Hotel in Melbourne
Price Range: $118 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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