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“Satisfaction” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
Ranked #83 of 156 Hotels in Melbourne
Bunbury, Australia
1 review
“Satisfaction”
4 of 5 stars Reviewed June 15, 2013

Not having spent any time in Melbourne before, we were keen to have central location from which to enjoy our stay. The Swanston proved to be perfect for that purpose and we were able to access all our targets with ease. Spending most of our time " on the go ", we didn't stay in the building a lot, however it was a very pleasant place to come back to at the end of the day.
Would have no hesitation in returning for future stays.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank krwBunbury_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,235 reviews from our community

Traveler rating
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    450
    99
    50
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384
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
hobart
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 14, 2013

Right in the CBD and one of the few hotels with two double beds in the one room. Reception and other staff excellent, rooms spacious. It's a very good hotel. Only negative is buffet breakfast which is shared with welcome inn. Feeding time at the zoo! My advice is to go to the other restaurant for breakfast in the hotel or buy it from one of the many other places nearby.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed June 14, 2013

From the time we pull up in the car to the time when drove away the service was second to none. The staff were friendly and helpful. The location was excellent. Right in the center of the city with Burke St Mall a 30 second stroll away. The food was delicious and the room was spacious, clean and very comfortable.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank venturer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 13, 2013

Whilst the location of the hotel is fantastic, I was really disappointed with the cleanliness of the room this stay. Disappointing because I always stay at this hotel and have never experienced this problem before. The bathroom was not very clean, with stains on the toilet seat and rim of the bath very unpleasant. The bathroom floor was sticky to walk on. The dinner ordered (after being hung up on three times) for room service was not at a good quality, with the chicken pink and undercooked and the non existent sauce that didn't arrive. The dinner arrived at a 'just warm' temperature.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank TassieTraveller19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
3 of 5 stars Reviewed June 13, 2013

The hotel was fine & in a great location in the centre of the shopping area. But the room was noisy from the street below. Plenty of towels etc. Staff were friendly & helpful but the breakfast buffet was dreadful! I asked for poached eggs & they were under cooked - cut into them & the whites just ran clear. My son asked for fried eggs & they were over cooked. The coffee was Nescafé from a machine eeew ! Disappointing on that front.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Bettina145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 13, 2013

Excellent location, comfy beds. This is our 2nd stay and we are very happy. Only downside is paper thin walls and street noise. Staff are friendly and concierge very helpful. Long lines at checkout time. No need for a car as close to everything. Thermostat in room 1212 was acting up a little.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank iona131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 13, 2013

Food Good. Staff extremely helpful. Walls in the room a bit thin. Safe not attached so did not feel that secure. Bathroom was dated but nice. We breakfasted downstairs in the bar, which was very nice.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank J0yce57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Property: The Swanston Hotel, Grand Mercure
Address: 195 Swanston Street, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#76 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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