Like everyone else the location was great. Our room was on the third floor 2 double beds. The room was large and comfortable. The beds were great not to hard and if you have read my other reviews I'm very particular about pillows and the pillows here were great to sleep on. The bathroom was a good size, it was a bath shower which was ok I just worry about slipping as it didn't have any non slip in the bath. I did find that there wasn't much room around the hand basin for toilet bags, toothbrushes etc. At night the air con would rattle off and on but was not to annoying. The first morning we were there I heard a large thud and couldn't work out what it was the next day my daughter said did you know the gym was next door. No I didn't but that was the thud just a suggestion maybe some sound proofing would do well. I only wish that hotels advise when checking in if you are going to be near anything like that and that includes lifts so you have the option to move rooms.
Overall I found the staff helpful and friendly and would recommend to stay if you want close to Burke Street Mall and the CBD you can walk everywhere from this hotel.
We didn't eat at the hotel as you had many options close by.
- Official Description (provided by the hotel):
- The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more less
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- Also Known As:
- The Swanston Hotel, Grand Mercure Hotel Melbourne
- The Swanston Hotel Grand Accor