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“Great value hotel in fabulous location.” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

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The Swanston Hotel, Grand Mercure
Ranked #79 of 157 Hotels in Melbourne
Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great value hotel in fabulous location.”
4 of 5 stars Reviewed April 23, 2013

This is a really good hotel right in the heart of Melbourne. It is great as you can walk to so many areas of interest. Great shopping, museum, art gallery, lovely food and best of all, lots of theatres are in walking distance. The rooms are a generous size and I love the twin doubles. One of the best features is that the rooms have DVD players, microwave and toaster as well as fridge. Friendly staff and excellent room service. We ordered dinner three times in our room on our recent stay, and each time the food was generous, good quality and delivered in a good time frame.

The bathrooms are looking just a little worn now, with some age stain marks on the ceilings, but the cleanliness is fine. I still think that this is a very good value hotel considering it is in the heart of the city. If you can get a good rate, I certainly would recommend this hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank adelmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,279 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Eagle heights
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed April 21, 2013

Not sure if "Grand" should still be in the title for this hotel as Grand is not a description I would use. Our room, a superior King Size, was a good size with a very small bath room, but was very basic. No mini bar, furniture that would be good at a back packers hotel, and really quite noisy from surrounding rooms and people in the corridor. In saying that though, the room was comfortable and clean. The staff were excellent, curtious, helpful, and friendly. ( I might suggest that porters and Valet parking staff, or any one else coming into your room or car be issued with deodorant) Breakfast was adequate and check out and check in very efficient and speedy. Location is ideal if you are visiting Melb as it is centrally located, close to Chinatown and trams. Good value for money though.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Biasca93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed April 20, 2013

We were lucky enough to get this hotel on a 40% off deal. A friend and I caught up with our two 8 yo daughters. They had a ball in the pool, and the location meant we could go on mini shopping trips in the day (and Chinatown meals at night) without being too far from their Monster High games in the room! Clean with great service. Will definitely stay again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank danielat1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
1 review
4 of 5 stars Reviewed April 18, 2013

Having stayed at the Swanston Hotel a few times , I find its location so central to the main food and shopping areas of Melbourne, its comfortable, quiet and the staff are extremely helpful!! For a quiet drink or a special breakfast the Cocoon Bar is the spot to go to.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank essend0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shepparton
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed April 17, 2013

Every time I stay at 'The Swanston Mercure" Melbourne I feel like it's my home away from home. I love the comfort of my favourite room - 1206 - the staff who book us in and everyone we come in contact with are always so friendly and nothing is too much for them.....YAY!!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank thefairy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 17, 2013

We found the hotel to be in a fantastic location, central to everything. Breakfast & service was wonderful. Was hoping to stay for free using our flyby points. When placed booking 2 days pryor to stay, hotel management advised only book out a minimum number of rooms for flybys customers, therefor had to pay full price due to minimum already booked.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Karen3153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed April 16, 2013

My wife and I stayed in this hotel for one night, when we travelled to Melbourne for a concert.
We claimed our free night with Accor membership, and were pleasantly surprised by quality of the hotel. We were greeted warmly by staff, including valet staff who parked our car overnight (cost $35) Our room was large and comfortable, spotlessly clean, including the bathroom. We enjoyed the buffet breakfast in the cafe next morning, good value at $16.50.head. We would certainly stay here again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank vanc27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Property: The Swanston Hotel, Grand Mercure
Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#73 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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