First off the staff both at Valet and Check in was excellent, very friendlyand helpful. We arrived late at night and booked a standard room, was pleasantly surprised to be upgraded to an excutive suite. All I can say is that I was glad we did not pay for this type of room, would have been rather disappointed if I had. The room is nice and spacious but the room we were given was on the Swanston road side which was very noicey. The cleaning service of the room as not very good either, the bath was not cleaned and the carpets were not vacumed. There service at breakfast in the Louden was not good either, had to ask 3 times for a table to be wiped after they cleared the dishes so we could sit there. Eventually wiped it ourselves so we could at least get a seat. The wait staff did not even bother to remove our used plates after we eaten they allowed them to build up until we left.
- Official Description (provided by the hotel):
- The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more less
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- Also Known As:
- The Swanston Hotel, Grand Mercure Hotel Melbourne
- The Swanston Hotel Grand Accor