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“In the middle of everything”

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The Swanston Hotel, Grand Mercure
Ranked #90 of 161 Hotels in Melbourne
Reviewed February 12, 2013

Stay at this hotel to be on the doorstep of Chinatown and heaps of well-priced eating spots and coffee houses just up Little Bourke Street. Booked through Accor AdvantagePlus website, value for location, big, clean room with comfortable bed. The breakfast is passable, the Cocoon Lounge is pleasant for a refreshing drink and their happy hour concept is clever to enjoy a discount on drinks and bar food. Our room 1103 was situated well back from streets so quiet and had good view over central city. This hotel is well-worth considering if you want short-stay in centre of city to soak up its many attractions.

Room Tip: Room 1103 is set well back from streets, so is quiet and offers nice view of city and night lights
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  • Stayed: February 2013, traveled as a couple
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Thank lookingnorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,459 - 1,465 of 2,588 reviews

Reviewed February 12, 2013

This is the fourth time I have used this venue in Melbourne and the staff are consistently well trained and extremely helpful - they go out of their way. This also extends to the little coffee shop. Really comfortable rooms and cost effective. I have not experienced a bad meal in their restaurant and would recommend this to anyone. The location is brilliant for shopping and getting around

  • Stayed: February 2013, traveled with family
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Thank Chriss1559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

  • Stayed: February 2013, traveled with family
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Thank Aaronltan
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 7, 2013

Excellent location in Melbourne CBD and very reasonable price. Staff are friendly, rooms are spotless. Dining at the hotel is not great (quite limited selection) but with so many choices just a leisurely stroll away, in almost any direction, maybe they just don't feel its important.. The bar is above average and great place to meet before heading out to one of those nearby restaurants. If you are travelling for business and need to iron a shirt you may have to struggle with what I found to be the worst ironing board in existance!

  • Stayed: February 2013, traveled on business
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Thank IanM16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2013

  • Stayed: February 2013, traveled as a couple
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Thank Tas01
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 6, 2013

Spent the Saturday night in the city, and decided to give this hotel a shot. Wasn't disappointed! Rooms were very large, good view of the city, beds were comfy, and the staff were friendly. Would definitely head back again

  • Stayed: February 2013, traveled with family
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Thank adios_see_ya_soon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

We booked this hotel directly with Accor, and got a 40% discount. We were given a suite with king-sized bed and separate lounge. The location is very central, close to main shops, trams and restaurants. Swanston Street is very lively - the only downside of being so central is that there was a lot of noise, especially from buskers, sometimes through to 4.30am. The room was clean and comfortable, but a little dated.
Breakfast was only $16.50 per head, which is really good value compared to other Australian hotels we have stayed in. We went to Cocoon Bar, which had nice cocktails.
There is a pool on the top floor, which we used. It's small but it's nice to cool off in the heat.
The staff were helpful. There is a casino on the ground floor, and that probably caused the reception to be a little smoky some of the time.
Overall, it's a standard hotel. If you're looking for something upmarket or special, its probably not the place for you. If you're looking for a good value hotel that is in the centre of the city, and a good base to explore the city from, then this is a good hotel for you.

  • Stayed: February 2013, traveled as a couple
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Thank Loveurope22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#82 Luxury Hotel in Melbourne
Price Range: $111 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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