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The Swanston Hotel, Grand Mercure
Ranked #83 of 159 Hotels in Melbourne
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2,485 reviews from our community

Traveler rating
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    493
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    61
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
Echuca, Australia
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 17, 2012

Recently spent 1 night here as a family, 2 adults, 2 kids, great value for money. Fantastic location, room neat and tidy lots of space. Great service at checkin we arrived at 11am after travelling into Melbourne by train and were able to check in immediately. Friendly staff, in all a great place for a family stay

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballarat, Vic
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 17, 2012

Had a 2 night stay 14th, 15th December, 2012. Excellent location, central to everything. Lots cafes and shopping closeby. Reception fast and friendly. Room comfortable, clean and semi-modern and not too small for the 2 of us. Hardly any noise from outside room despite being located opposite lift.
Only let down is parking. Valet parking was $35. Offsite $22 but 10 mins walk away. Only one exit allowed offsite so if making several car trips, valet parking is probably the way to go.
Much much better than sister hotel, Welcome Grand Mercure, despite beling locted next door and using same reception

Room Tip: North side rooms overlook laneway.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beejw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
western australia
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 16, 2012

I have just arrived back after spending 4 nights at this hotel. Whilst the rooms could do with a bit of updating, they were clean, spacious and quiet. The location was excellent - tram stop right outside and close to the mall, central and chinatown. I would definitely stay here again. The staff are excellent - the day before we left we booked the skybus hotel shuttle to take us to southern cross station but unfortunately the booking had been made incorrectly. The concierge immediately organised to take us down to the station in the hotel car - great service. The only down side is that the internet service is not free - as is the case in many australian hotels. It was only $10 per day, but after travelling through many parts of the world and never having to pay for internet access this is disappointing.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank intikuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
Reviewed December 16, 2012

The hotel is very near to Chinatown which is convenient if you are bringing your family of young children and elderly. Many chinese restaurants with affordable prices (less than AUD100) for 4 adults. Although the interior of the hotel lobby and corridors looks old but still acceptable. Hotel rooms are clean and comfy and I've selected this hotel because it has 2 seperate queen beds which is ideal for my family with 2 young children. Counter and hotel staff are friendly too. (Especially Mr Liam)

As it is located in between buildings, parking/dropoff of cars maybe inconvenient with the limited access area. And if you have arrange for day tours coach pickup, you would have to walk about 300m away to the designated hotel for pickup. It would be great if breakfast is served with more varieties too. I've stayed for 4 days, so more variety will be appreciated.

Convenient stores and shops are easily available, most importantly to me, those big supermarkets like woffleworths and BigW are just nearby after Chinatown which we can grab almost what we need. Overall, I'm pleased and will definitely come back again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vivian7970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Property: The Swanston Hotel, Grand Mercure
Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#75 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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