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“LOCATION is perfect”

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The Swanston Hotel, Grand Mercure
Ranked #90 of 161 Hotels in Melbourne
Reviewed December 2, 2012

the hotel room is quite big
the location is perfect. it is in the centre of the city
the staffs are helpful
definitely considering to come back in the future
there are some good restaurants in the hotel and chocolate shops downstairs

  • Stayed: November 2012, traveled as a couple
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Thank Afriana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,533 - 1,539 of 2,588 reviews

Reviewed December 2, 2012

Central location, ideal for sightseeing and shopping. Room decor a little drab and generally well worn.
$15 buffet breakfast good value with plenty of choice.
Wifi and business office use expensive when a short walk to a local cafe and the wifi is free!
Not impressed with the lack of portering service. Struggling with 2 suitcases and 3 lots of hand luggage and not even the offer to hold the lift doors open!
Taxi rank right outside but it felt like a mile when dragging my luggage (work related) as of course
there is no offer of help.

  • Stayed: November 2012, traveled on business
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Thank awayagainBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

Everything you would expect from a motel in the heart of the CBD. Fantastic location to hop on a tram or go for a walk around Melbourne. Take away food and cafes at your doorstep. No need for a hire car! Staff were fantastic, 10/10, very professional. The room was neat & clean, unfortunately only a view of the next building, but this is to be expected in the CBD. I would stay there again based on it's location, HOWEVER, did find the room very claustrophobic due to the lack of a balcony or opening windows.., luckily we were out a lot during our stay.
TIP: We travelled as a family and would recommend to tourists whilst visiting...., be sure to go the the Museum (check out Phar Lap), Old Melbourne Gaol (see Ned Kelly's face mask), go on the "Neighbours Tour" (check out Ramsay St) and Melbourne Zoo (for an open air adventure tour) where the animals come right up to you! We also enjoyed the nearby markets and a horse & carriage ride at night. Have a great trip!!!

  • Stayed: July 2012, traveled with family
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Thank JMACSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

Location was amazing, right in the centro of the city. Easy access to the free city route tram. Was only a ten minute walk from Southern Cross Station. The value for money was amazing and so much better than expected :)

  • Stayed: November 2012, traveled with friends
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Thank 16CinNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2012

  • Stayed: November 2012, traveled on business
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Thank NG1970
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 19, 2012

  • Stayed: November 2012, traveled with friends
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Thank Meg131
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 19, 2012

Well the biggest plus about this hotel is the central location in Melbourne City. It is literally in the middle of everything..... 1 min walk to Chinatown, Bourke St Mall.... 3 min walk to Flinders St station and Fed Square.

The room was spacious and well appointed, looking nice and modern. The beds and pillows were comfortable.

The bathroom was acceptable, but by no means stylish.... it is dated and the shower over bath was narrow. Water flow and shower head were really good though, and it was all nice and clean.

The parking is quite bad.You either have to cop a $35 valet charge, or park yourself 2 blocks away in a shopping centre carpark.... so this was inconvenient.

The staff were all nice, and checkin/ checkout was easy. They even responded promptly and without hesitation to a late evening request.

I would recommend this hotel because of it's location and presentable rooms.... just remember and be prepared for the parking scenario.

  • Stayed: November 2012, traveled on business
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Thank TheClarkeClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Swanston Hotel, Grand Mercure

Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#67 Romantic Hotel in Melbourne
#69 Business Hotel in Melbourne
#82 Luxury Hotel in Melbourne
Price Range: $111 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
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Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

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