We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“LOCATION is perfect” 4 of 5 stars
Review of The Swanston Hotel, Grand Mercure

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Swanston Hotel, Grand Mercure
Ranked #79 of 157 Hotels in Melbourne
Kediri, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“LOCATION is perfect”
4 of 5 stars Reviewed December 2, 2012

the hotel room is quite big
the location is perfect. it is in the centre of the city
the staffs are helpful
definitely considering to come back in the future
there are some good restaurants in the hotel and chocolate shops downstairs

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Afriana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,277 reviews from our community

Traveler rating
    607
    1,060
    454
    105
    51
See reviews for
593
747
224
397
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Peterborough, United Kingdom
Level Contributor
285 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 stars Reviewed December 2, 2012

Central location, ideal for sightseeing and shopping. Room decor a little drab and generally well worn.
$15 buffet breakfast good value with plenty of choice.
Wifi and business office use expensive when a short walk to a local cafe and the wifi is free!
Not impressed with the lack of portering service. Struggling with 2 suitcases and 3 lots of hand luggage and not even the offer to hold the lift doors open!
Taxi rank right outside but it felt like a mile when dragging my luggage (work related) as of course
there is no offer of help.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank awayagainBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bathurst, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 2, 2012

Everything you would expect from a motel in the heart of the CBD. Fantastic location to hop on a tram or go for a walk around Melbourne. Take away food and cafes at your doorstep. No need for a hire car! Staff were fantastic, 10/10, very professional. The room was neat & clean, unfortunately only a view of the next building, but this is to be expected in the CBD. I would stay there again based on it's location, HOWEVER, did find the room very claustrophobic due to the lack of a balcony or opening windows.., luckily we were out a lot during our stay.
TIP: We travelled as a family and would recommend to tourists whilst visiting...., be sure to go the the Museum (check out Phar Lap), Old Melbourne Gaol (see Ned Kelly's face mask), go on the "Neighbours Tour" (check out Ramsay St) and Melbourne Zoo (for an open air adventure tour) where the animals come right up to you! We also enjoyed the nearby markets and a horse & carriage ride at night. Have a great trip!!!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JMACSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 of 5 stars Reviewed November 21, 2012

Location was amazing, right in the centro of the city. Easy access to the free city route tram. Was only a ten minute walk from Southern Cross Station. The value for money was amazing and so much better than expected :)

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank 16CinNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
89 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed November 19, 2012

Well the biggest plus about this hotel is the central location in Melbourne City. It is literally in the middle of everything..... 1 min walk to Chinatown, Bourke St Mall.... 3 min walk to Flinders St station and Fed Square.

The room was spacious and well appointed, looking nice and modern. The beds and pillows were comfortable.

The bathroom was acceptable, but by no means stylish.... it is dated and the shower over bath was narrow. Water flow and shower head were really good though, and it was all nice and clean.

The parking is quite bad.You either have to cop a $35 valet charge, or park yourself 2 blocks away in a shopping centre carpark.... so this was inconvenient.

The staff were all nice, and checkin/ checkout was easy. They even responded promptly and without hesitation to a late evening request.

I would recommend this hotel because of it's location and presentable rooms.... just remember and be prepared for the parking scenario.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TheClarkeClan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Central Business District
Mercure Welcome Melbourne
Mercure Welcome Melbourne
#103 of 157 in Melbourne
3.5 of 5 stars 3,851 reviews
Central Business District
Novotel Melbourne on Collins
Central Business District
Somerset on Elizabeth, Melbourne
Show Prices
Show Prices
Show Prices
Central Business District
Mantra City Central
Mantra City Central
#90 of 157 in Melbourne
3.5 of 5 stars 308 reviews
Central Business District
Citadines on Bourke Melbourne
Chinatown
Mantra On Russell
Mantra On Russell
#35 of 157 in Melbourne
4.0 of 5 stars 1,350 reviews
Show Prices
Show Prices
Show Prices

Been to The Swanston Hotel, Grand Mercure? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Swanston Hotel, Grand Mercure

Property: The Swanston Hotel, Grand Mercure
Address: 195 Swanston St, Melbourne, Victoria 3000, Australia (Formerly Mercure Grand Hotel on Swanston)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Melbourne
#66 Romantic Hotel in Melbourne
#68 Business Hotel in Melbourne
#73 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Swanston Hotel, Grand Mercure 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Swanston Hotel, Grand Mercure is a 4.5-star hotel positioned in an unrivalled location in the very heart of Melbourne's CBD and city, surrounded by the city's most popular business and shopping precincts, theatres, galleries, bars and restaurants. With shopping meccas like Bourke Street Mall, Emporium Melbourne and H&M right on your doorstep, other attractions like Federation Square, Southbank, Her Majesty's and Regent Theatres, Queen Victoria Markets and Melbourne Central Shopping Complex are just a short stroll away. In addition, with a tram stop conveniently located at the front entrance - a quick tram ride will take you to all major sporting venues including the MCG and Etihad Stadium plus the city's cosmopolitan shopping and entertainment hotspots such as St Kilda, Chapel Street, Bridge Road and Brunswick Street. The Swanston Hotel, Grand Mercure is Melbourne's most centrally located hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, ACCOR, HotelTravel.com, Travelocity, Cheap Tickets, Agoda, Priceline, Odigeo, TripOnline SA and Hotwire so you can book your The Swanston Hotel, Grand Mercure reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Swanston Hotel, Grand Mercure Hotel Melbourne
The Swanston Hotel Grand Accor

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing