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“Great hotel for people seeking a CBD location”
Review of The Crossley Hotel

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The Crossley Hotel
Ranked #36 of 159 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel for people seeking a CBD location”
Reviewed August 21, 2011

Stayed at the Crossley on Friday and Saturday for an event in the CBD. The staff was very helpful on checkin, ensuring that that the check-in process took less than 5 mins.

Was given a room on the 6th floor, rooms were very clean and there was no issue at all. Had dinner at the fish dish restaurant and was pleasantly surprised with the food, had the paella as they were having a paella night and partner had the steak, the employees in the restaurant were very attentive and food was amazing.
Also had breakfast there the next day which was great. Only thing that could be improved would be to maybe look into providing room service 24 hours. Also this is not a problem as chinatown is located at 2 mins away from the hotel.
My stay at the hotel was to checkout the facilities as a big group of us will be looking to book about 5-6 rooms in the next 3 weeks. and I can honestly say that there was no issue at all.
Also loved the fact that they have free wifi

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sharon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felicity P, Sales at The Crossley Hotel, responded to this review, September 12, 2011
Dear Sharon

Thank you for your lovely review, I am happy to hear you had such a positive experience. I have also passed your comments on to the Restaurant staff at Fish Dish. At this stage we offer room service during restaurant hours.

Looking forward to seeing you here again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Dutch first
  • English first
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English first
Somerset, Australia
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 20, 2011

The service was great - staff used their initiative and helped people with bags up stairs, getting lifts and getting taxis without needing to be asked. Professional, courteous and pleasant treatment. Rooms were spacious and airy with adequate heating throughout. Excellent balcony area and great view from our apartment. Close to all theatres (just around each corner) and right on Chinatown. Missed having a laundry but this was a minor drawback. All in all a great experience.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bronwyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felicity P, Sales at The Crossley Hotel, responded to this review, September 12, 2011
Dear Bron64

Great to hear you enjoyed your stay at the Crossley! Thank you for taking the time to post your review as well.

If you do require laundry services on your next stay we do have an external laundry service that offers pick-up and drop-off (at an additional cost).

We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2011

This hotel was booked some time ago for a short break in Melbourne. In the meantime has changed management which meant business centre had been closed and no longer had offer to use gym and pool nearby. This reduced value for money of hotel for me. Superior room was well maintained and mostly quiet EXCEPT for the garbage and delivery trucks in the street outside from 4am every night/morning. Also dodgy aircon would randomly decide to heat the room to 25C at odd hours of the day and night. Excellent location for theatres and restaurants. Good local transport.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank leasa85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felicity P, Sales at The Crossley Hotel, responded to this review, September 12, 2011
Dear Leasa85

Thank you for taking the time to post your review.

Since the change in management and ownership, the hotel itself has undergone quite a few changes. We recently re-opened the business centre so now all guests have complimentary access to computers and internet on the fourth floor. There is also free Wi-Fi throughout the hotel. We are in the process of renovating an area within the hotel that will provide guests with access to gym equipment. Your feedback about the pool has been taken on board.

The issue with the air-conditioning has now been rectified.

Hopefully we can welcome you back at the Crossley Hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 12, 2011

We stayed for one night with our three year old. The room was modern and comfortable. It was noisy at night to sleep, but this is to be expected in a hotel in the Melbourne CBD. No balconies with the rooms (apart from the penthouse I believe). Pricing was good. Best thing about this hotel is the staff - very friendly and professional. You wouldn't find anywhere better at a five star hotel. Outstanding service. Location is unbeatable.

Room Tip: For smokers be aware there are no balconies, just one smoking room on the third floor that opens fro...
See more room tips
  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Hunter_Angel2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felicity P, Sales at The Crossley Hotel, responded to this review, September 12, 2011
Dear Hunter2011_01

Thank you for your review and kind words about our staff.

You are correct, it is the one and two bedroom apartments on the top floor that have balconies.

Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 1, 2011

The best feature about the Crossley was the staff. theywere great, the rooms, accommodating and friendly - did not make you feel as though they were doing you a favour serving you!. The rooms, while small, are pleasant. The bathrooms are older style but quaint- not worn out as in some hotels- and there was a bath!

The one downside was the breakfast. It was included in the rpice - and I foolishle assumed that it meant full breakfast - and it didn't. the continental breakfast was a bit boring.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Selkirk052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felicity P, Sales at The Crossley Hotel, responded to this review, September 12, 2011
Dear Selkirk052

Thank you for taking the time to post your review. I am happy to hear you enjoyed your stay.

We look forward to welcoming you back at the Crossley Hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
Reviewed July 31, 2011

we were suprised and how large and well kept the room was,and breakfast the next morning was so large we couldnt finish it all. we will be back for sure

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sheki7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felicity P, Sales at The Crossley Hotel, responded to this review, September 12, 2011
Dear sheki7

Great to hear you loved the room! And thank you for taking the time to post your review.

See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 30, 2011

We stayed for two nights with two children (2 & 6) in a one bedroom apartment. There was heaps of room and the kids slept on the pull out sofa. There were a few problems like the upstairs heater was not working, but it was fixed very promptly and in the meantime the staff brought a portable heater. The staff were really helpful and friendly, we asked for more pillows, an extra blanket etc and everything was brought up really quickly. The property is a little dated but very clean and comfortable. Great location to China Town etc we walked everywhere, the markets, the mall. No pool but a huge spa which the kids loved.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Juliecatherine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felicity P, Sales at The Crossley Hotel, responded to this review, September 12, 2011
Dear Juliecatherine

Thank you for your positive feedback. I am happy to hear that you enjoyed your stay in the apartment.

Since the change in ownership and management, we have been working on updating the property (new carpet on the top floor, addition of the reading room and business centre in the hotel for all guests to use, and opening the restaurant and bar) and there are still many changes to come.

Hope to see you and the family here again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crossley Hotel

Property: The Crossley Hotel
Address: 51 Little Bourke St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #36 of 159 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Crossley Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
Contemporary, boutique style accommodation ranging from Standard rooms to Executive Suites with kitchenette and microwave. Located in the heart of the entertainment precinct of Melbourne, the hotel is synonymous with comfort and convenience whether for business or pleasure. ... more   less 
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