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“Best hotel experience”
Review of Adelphi Hotel

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Adelphi Hotel
Ranked #1 of 159 Hotels in Melbourne
Certificate of Excellence
Launceston, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best hotel experience”
Reviewed May 10, 2014

This hotel is unlike any hotel you have ever seen before. From the moment we arrived till the moment we left the staff were AMAZING!!! They were the most helpful and friendly people in hospitality that i have ever came across, from helping us up to our room and checking that everything was ok to offering us an umbrella for our days shopping around town, they even organised a taxi to be there for us when we returned for our airport transfer. The room was fantastic, unlike anything i have stayed at before. There was a welcome note personalised for my wife and I as well as a big lollie jar to pick at. The decor of the room was really well designed and such a cool look, everything was of a very high quality. Not to mention the famous deserts, they were simply amazing. I would call them edible art and they tasted unbelievable. If you want somewhere to stay that is different/better than a traditional hotel look no further than adelphi its simply amazing.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Clint B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanceLagudi, Operations Manager at Adelphi Hotel, responded to this review, July 12, 2014
Hi Clint B,

I'd like to attach your first sentence to the hotel logo :). We know we are different and it is something we embrace. It's so nice to read about how wonderful your stay was and how the team extended to you the service that truly is setting us apart. Small hotels do present you with an opportunity to do things different but you still need to have the team and the processes to pull it off. Sounds like we are doing ok.

Thank you so much for your amazing review of your amazing stay at the very different Adelphi. We can't wait to welcome you back again.

Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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952 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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English first
St Leonards, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 5, 2014

Perfectly located, amazing restaurant/ reception area and overall the perfect experience. Service when we arrived was professional with a beautiful aroma upon entry. The room was lovely and the bed was AMAZING! The most comfortable ever! The lollies were a real treat. We had a late tea at 11:30pm at the cocktail bar and the one-on-one service from Thomas (the cocktail king!) was what topped the overall experience. The only slight downfall was some loud banging noise early morning which hindered my sleep-in....but the bed was comfy enough for me to enjoy just laying there. Looking forward to coming back, hopefully in August!

  • Stayed May 2014
    • Value
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Helpful?
1 Thank sammyjiams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanceLagudi, Operations Manager at Adelphi Hotel, responded to this review, July 12, 2014
Dear sammyjwilliams,

Thank you for choosing Adelphi as the hotel for your first Tripadvisor review. We are very honoured that your stay was so amazing that you were inspired to share the details. I love that you had a perfect experience. It really is what we strive to deliver.

You will be pleased to know that your next visit will be even better due to the sound improvements that we have made to Adelphi since you stayed.

We look forward to welcoming you back,
Lance
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 3, 2014

We stayed at the Adelphi for our wedding anniversary, and the customer service was second to none. The whole experience was one I am looking forward to doing over again next year.
We had dinner at their restaurant, which was beyond perfect, enjoyed drinks at the bar, a cheese platter by the roof top pool, amazing French champagne, and a cute high tea breakfast. We were also showered with lollies which were mostly taken home for the kids to cure "mummy guilt" the next day, but still very much appreciated. The only hiccup was being woken up at 6 by loud banging noises above our room, which was stopped once I called reception. A sleep in would have been nice though.
Thank you to the Adelphi staff for not disappointing, you really are one of a kind.

  • Stayed April 2014
    • Value
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Helpful?
2 Thank Ruthie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanceLagudi, Operations Manager at Adelphi Hotel, responded to this review, July 12, 2014
Hi Ruthie S,

It was a pleasure to have you with us for your special occasion and thank you for sharing your experience at Adelphi. We do like a special occasion here :).

My apologies for the early morning noise. We have made a number of changes to the hotel over the last few weeks to provide a quieter atmosphere for our guests and we look forward to you experiencing these when you return next.

Thanks again,
Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Five Dock, New South Wales, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2014 via mobile

What a fabulous experience. It all started from the booking, a personalized email sent set the scene for the warmest, friendliest, relaxed and funkiest hotel stay.

From the moment the doors opened, a warm smile greeted us and the waft of sugar felt like we had stepped into Willy Wonker's. The swing chairs and mismatched lounges, lamps and long share tables... it just exudes fun and is a little bit magical.

One of the staff members from Om Nom (the in-house dessert restaurant where we had brekky every morning) explained that she had never been so happy here, that the managers ran the place like a family. It's not hard to believe, I was amazed at how lovely everyone was, happy to have a laugh, help with Melbourne facts for us tourists, but also provide professional service.

The hotel is on Flinders Lane, about 100m from Swanson Street - smack bang in the middle if the city. The prices are not excessive but even if they were, this place is a gem. We'll definitely be back!

Thank you! B&RG

  • Stayed April 2014
    • Value
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Helpful?
1 Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanceLagudi, Operations Manager at Adelphi Hotel, responded to this review, July 12, 2014
Dear B&RG,

Thank you for your lovely review of your visit to Adelphi. It is quite clear you were able to embrace all that we are trying to achieve here at the hotel. Not only regarding what we offer our guests but also in how we are building a culture within the team. The best service is always from people that love what they do and we are certainly trying hard to create an environment that everybody wants to be a part of.

It's great that you had such a wonderful stay and we are looking forward to seeing you again soon.

Kind regards,
Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 29, 2014

We had fantastic service as soon as we walked in. Our room was soooo good, great size, fab bathroom & we loved the message on the mirror for us. We were out all day at footy so it was great to come back & watch free movies & have free sweets & drinks. We has room service for dinner & service was great. The staff at the Om Nom dessert bar were fantastic as were all the staff. Can't wait to come back.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanceLagudi, Operations Manager at Adelphi Hotel, responded to this review, June 11, 2014
Dear Whingirl,

It seems everything was 'free' and 'fantastic' when you visited Adelphi :). It's great to read and I hope your footy team won on the day.

Thanks for sharing and we can't wait to see you again soon,
Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 29, 2014

Contemporary, clean, stylish, inviting and a sanctuary in the heart of Melbourne. Great location and atmosphere, Adelphi sits in the heart of Melbourne and is in a great location within easy walking distance of some of Melbourne's best attractions and transport.

We enjoyed great, personalised service and Adelphi's staff were more than accommodating to our requests to make our visit for a birthday celebration something to truly remember. The finishing touches were the pre-arranged, personalised message on the room mirror, a trip to the fabulous Om Nom bar, and most of all the signed birthday card from all of the staff and the great service we received.

Definitely somewhere I will be visiting again!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanceLagudi, Operations Manager at Adelphi Hotel, responded to this review, June 11, 2014
Hi Shayne H,

Thank you for the great review of Adelphi and happy birthday once again. We really are fast becoming the place in Melbourne for a special occasion celebration. It's great to read that the team looked after you so well and that you are looking to visit us again.

We look forward to welcoming you back,
Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warragul, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 28, 2014

My husband and I stayed last weekend so that we could celebrate our daughter's 50th birthday. We had asked for 9 champagne glasses to be in the room so that we could have a pre-dinner celebratory drink. As we came into the room, there they were all nicely set up on a tray and an ice bucket was brought up to the room for the bottle of champers. Added to that, a welcome note on the mirror, delicious-looking sweets in a jar and drinks in the fridge, all inclusive, Later on 2 delicious macarons were discovered on the bedside table.The bed was one of the most comfortable that I've ever slept in and I cannot praise this hotel highly enough. We loved it!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gillian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LanceLagudi, Operations Manager at Adelphi Hotel, responded to this review, June 8, 2014
Dear Gillian M,

Thank you for choosing Adelphi for the special occasion of your daughters 50th Birthday. It is great to read that you like the small touches that our little hotel extends to guests that you don't often see when travelling. We are different and very proud of it (still cover the basics like a comfortable bed though).

Look forward to seeing you again. Hopefully for your birthday :).

Kind regards,
Lance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adelphi Hotel

Property: Adelphi Hotel
Address: 187 Flinders Lane, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Melbourne
#3 Family Hotel in Melbourne
#4 Business Hotel in Melbourne
#8 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adelphi Hotel 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
Adelphi Hotel presents an extraordinary palette of temptations. Swinging couches, signature desserts, cocktails, candles and a pillow scent menu are merely the entree. Discover thirty-four sumptuous rooms, world-class amenities, our serene foyer, function areas and famous pool, as well as Ezard restaurant, Mon Bijou cocktail bar and the new Om Nom dessert restaurant and bar. Centrally located moments from Federation Square, yet tucked away on Flinders Lane,our guests enjoy the sensation of escape. Give in to rare indulgence. Let your eyes take in the colour and the light. Lose yourself in luxury, in texture. Absorb the subtle scents and soft sounds, the whispers, laughter and music. Dig in to experience delectable taste like never before. Settle in for the sweetest of dreams. Dive in, to be enlivened. Adelphi Hotel offers a variety of rooms and suites, catering to differing needs, occasions and budgets. All accommodation features contemporary styling and amenity, brand new plush carpets, modern LED strip lighting and bedroom vanity units. Relax with the in-room entertainment system and 40-inch flat-screen LED Smart TV. Enjoy our large, well-ventilated bathrooms and Appelles Apothecary bathroom treats. When required, work away at a writing desk with additional power points for laptops, mobile phones and iPods, plus bedside iHome docking station/radio alarm clock and universal connections for all audio devices including iPhone 5. Double beds are king-sized, with an additional rollaway bed for each room available upon request. Room rates include Wifi access, free local phone calls, a range of delicious in-room snacks and refreshments, and a welcome drink at the bar. The Boardroom at Adelphi makes an impressive setting for boardroom meetings and small-scale business events for up to 10 people. Located on the 8th floor, with north-facing windows overlooking Flinders Lane, it is bright, spacious and well appointed. ... more   less 
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Also Known As:
Adelphi Hotel Melbourne

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