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“Delicious and attentive”
Review of Adelphi Hotel

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Adelphi Hotel
Ranked #1 of 159 Hotels in Melbourne
Certificate of Excellence
North Palm Beach, Florida
Level Contributor
9 reviews
“Delicious and attentive”
Reviewed February 2, 2014

We had an amazing stay at the Adelphi. The staff was beyond attentive...ensuring that all our questions were answered and all accommodations and day trips were set. The hotel bars desserts and drinks are delicious and decadent. The rooms were clean, well stocked with delicious sweets and the beds were very comfortable. We had fresh macaroons delivered daily!! That's decadent!!
The location is excellent, 1 block from Federation Square and St Paul Cathedral and more importantly, about 3 blocks away from deGreaves Street...the only place to get breakfast. Check out the rooftop pool which has a glass bottom overhang...its a great photo and very cool.
Lastly, we learned never to underestimate the high value of free wifi. Thanks Adelphi...we had an amazing time.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance L, Operations Manager at Adelphi Hotel, responded to this review, February 5, 2014
Dear Juan M,

Thank you for visiting us here at Adelphi during your recent trip to Melbourne. It is great to hear that you both enjoyed your stay so much. We take much pride in the attitude and attentiveness of the team here at the hotel and I will be sure to share your kind words with them.

While we understand that our location makes our little hotel attractive for travellers we also know that it is the little things we do within the hotel walls that make the biggest difference such as the free wifi and the macaroons (although as a result I do eat way too many:)).

On behalf of the team here thank you again and we hope you thoroughly enjoyed your time in Australia.

Kind regards,
Lance
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
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Perth
Level Contributor
7 reviews
3 hotel reviews
Reviewed January 30, 2014

My Husband and I stayed here for our first wedding anniversary. It was fantastic! We called up to ask if a late check out was available, which luckily it was. When we checked in we were sat down on the most gorgeous sofa hanging from the ceiling. As soon as we walked in we knew we had selected the right hotel. Our room was on the 3rd floor. On the mirror in the room was a lovely note wishing us a happy anniversary which was a nice touch :). A big jar on the desk had a not telling us that everything in our room was free. We had fairy floss, pringles, jellybelly beans, chupa chups, cashews, popcorn, bottles of coke, water and juice. The room was gorgeous and the bathroom industrial. Once we were settled there was a knock at the door and we were brought a bottle of bubbles to celebrate with and a beautiful handwritten note signed by the staff :D
We had our free welcome drinks in the Om Nom bar downstairs and ordered one of their tasty deserts. Pictures attached.
We ordered room service breakfast which again was amazing. It is not often that you can be impressed on a regular basis.
The hotel is a bit noisy at night but its Melbourne so there arent that many low hotels that arent. The bed was sooooo very comfortable and with ear plugs it wouldnt be an issue.
Overall we left planning our next trip back.
Thanks to the wonderful staff we met over that weekend.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TarynandRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance L, Operations Manager at Adelphi Hotel, responded to this review, February 5, 2014
Hi TarynandRyan,

Thank you for choosing to spend your first wedding anniversary with us here at Adelphi. As you can imagine we have become a popular destination for romantic nights away. We have made an effort to do things a little outside the norm and it is great to read about how much you enjoyed and appreciated some of these such as our inclusive rates and personal touches on arrival. We know we are a different hotel and want that to be felt by all visitors the moment they arrive.

We aim to impress on a regular basis :)

See you again soon and be sure to call us at the hotel when you plan on returning. We would love to get to know you and that starts when you make your reservation.

Lance
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Sydney
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 27, 2014

It's taken me a while to write this because I've been a bit conflicted about this hotel. I love what the owners are attempting to do. Location is great…a short walk to Flinders St station, Bourke St Mall and there's a Lord of the Flies nearby for vegos like me. We had a swim in the pool and it was nice, but not lovely as it could be in the future. Of course we knew this part of the hotel was yet to be refurbished so perhaps I'll just say, looking forward to seeing how this bit comes together.

Probably the disappointment for me was in the bathroom. We stayed in a Comfy King room which was totally lovely, but the bathroom looked like something from an institution. Probably a very modern, well designed institution, but way too much cold, grey steel and I missed not having a bath. And yes things like hairdryers should be standard, but the design doesn't allow for things like that to be tucked away in drawers. I'm guessing the designer was male? I also missed being able to make a quick cup of tea.

Anyway, we had a fun time for the most part and appreciated the welcome drink straw (which in our case we used to get a coffee next morning) and the lollies. I do wish the owners the best as I'm a big supporter of boutique hotel owners vs soul less chain hotels. I will stay again but will upgrade next time to a room with a bath!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ratl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance L, Operations Manager at Adelphi Hotel, responded to this review, January 29, 2014
Dear Ratl,

I'm glad that after a period of time considering your stay you have taken the time to share. We appreciate all forms of feedback here at Adelphi and in particular the very constructive type you have provided. We are very much aware that despite our fantastic location in the city this is not enough to sway all to choose our little hotel and we must deliver even more inside the Adelphi walls. Based on feedback received during the hotel's previous existence the bathrooms did not receive the full extent of the refurbishment that many other areas saw. In saying this we have looked at ways of softening the bathrooms and working with the stainless steel to better provide storage for the hairdryer and other items that currently find a home in the wardrobe. I am confident that upon your next visit you see a change and this will very much be a result of feedback received on this site. Hopefully at that time we will also have a renovated pool deck for you to enjoy.

When that visit does present itself please feel free to contact me direct at the hotel as I would like to personally take care of your reservation and ensure that you get that bath you missed this time around.

Thanks again,
Lance
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Edmonton, Canada
Level Contributor
119 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 25, 2014 via mobile

Very nice boutique hotel in downtown Melbourne. One block from Federation Square, next to the cathedral.

Funky but functional interior decor, decent size, extremely helpful staff.

There was a fair bit of street noise - not excessively and we were there on a Friday before Australia Day so some of it was to be expected.

That being said kudo's to the Adelphi for the little touches - welcome drinks at the bar and a "free" minibar full of water, juices, chips and candy - restocked everyday.

A very pleasant stay - unless you like the big hotel amenities.

Stayed January 2014, traveled as a couple
Helpful?
Thank OnTheGoCFO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance L, Operations Manager at Adelphi Hotel, responded to this review, January 29, 2014
Hi OnTheGoCFO,

Thank you for taking the time to share your recent visit to Adelphi and it is great to read that you enjoyed our rather unique approach to 5 star hospitality. We are proud of our bigger than normal rooms, inclusive rates and helpful staff. We are working on limiting the surrounding noise as much as we can for our guests despite our very central location.

Thanks again and we look forward to welcoming you back soon,
Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 24, 2014

My husband and I recently stayed at the Adelphi to attend the Australian tennis open. I travel with work and stay in a lot of "bland" 5 star corporate style hotels so it was to have the "boutique" hotel experience for a change. Absolutely loved the quirky decor and appreciated the attention to detail and the many little extras that you never get in the big chains. The personalised service was awesome and a big shout out to Ricky, who was the friendly concierge and jack of all trades really. It is in a perfect location to enjoy the many great eateries in Flinders Lane and was an easy walk to the express tram to the tennis courts. We loved it so much we will be back next year to do it all again :)

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance L, Operations Manager at Adelphi Hotel, responded to this review, January 29, 2014
Dear Luluw129,

Thank you for your review and we hope you enjoyed the tennis. It really is an amazing time of year to be in Melbourne and the Open is a must see. Great to hear you had a fabulous stay at our little hotel. I agree that the location is fantastic but at Adelphi we don't just rely on that to impress our guests. We make sure we have managers such as Ricky to truly make your experience special. I will be sure to pass on your kind words.

See you again soon,
Lance
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2 reviews
Reviewed January 22, 2014

I'm a management consultant, so I stay in a lot of hotels--I actually sleep more often in a hotel bed than my own bed. I would rate the Adelphi as 9/10, with every intention of staying here again when I'm in Melbourne, and I would absolutely recommend it to a non-business traveler, too.

It's a very chic hotel in a great location with excellent service. After you check in at reception in a lobby that smells incredible, someone brings you to your room, making sure your key works, showing you where to find things and how they work, and answering any questions. They leave you a macaron every night from the yummy dessert bar downstairs. I called reception because I had misplaced my phone, and they called me back 5 mins later to make sure I'd found it.

The rooms are all suites done in a modern style with a very comfortable bed. The snacks and drinks in the fridge are complimentary, and your booking also gets you a cocktail that you can have at the bar or sent to your room. The TV is large, the shower has great water pressure, and there's an iPhone 5 dock in the bedside alarm.

The only reasons I don't give it 10/10 are for very minor points that matter more to business travelers: the room service menu is a bit limited, the gym is under construction, and the room didn't have a kettle or a hairdryer (they supplied the hairdryer readily upon request; I didn't ask for the kettle).

Honestly, stay here.

Extra note: I didn't get a chance to go, but I've heard the pool bar is fabulous

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Talkthewalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance L, Operations Manager at Adelphi Hotel, responded to this review, January 24, 2014
Dear Talkthewalk,

Thanks for your wonderful, and may I say very constructive, review. It is great to get very particular feedback on how we are delivering to our guests from experienced hotel travellers such as yourself. We have made a point of looking at the 'expected' things that hotels provide and tweaking them in a user friendly way that is easy to understand for the infrequent traveller and able to be appreciated by the more seasoned. We know that not all hotels escort you to your room. We know that key cards fail. We know all guests like hot showers and a big screen TV. We also know that everyone at some stage has left behind a phone charger. Our solution? Don't even bring one :).

And everybody likes Macaroons.

We have very recently been reviewing our room service menu and the need for a kettle in the rooms based largely on the feedback we have received. Kettle usage is hard to gauge until you remove it. On a nice day the pool deck is a great place to enjoy a drink and will only improve further during our refurbishment in the coming winter. The gym unfortunately won't be returning as part of the new Adelphi.

Thank you so much again for all of your feedback and please continue to do so when visiting us in the future.

Kind regards,
Lance
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Norwich, United Kingdom
2 reviews
Reviewed January 15, 2014

We stayed at Adelphi for our honeymoon stay in Melbourne and we had the best time! I loved the modern decor of the hotel and all the little treats that they had for us in the room. The dessert restaurant was fabulous as well!! Definitely recommended for anyone. The staff was excellent.
The breakfast was incredible as well!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MelP112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lance L, Operations Manager at Adelphi Hotel, responded to this review, January 24, 2014
Hi MelP112,

Thank you for sharing your great stay. In such a short, positive review you managed to squeeze in Amazing, Fabulous, Excellent and Incredible!! We are so grateful that you chose to spend such a special occasion with us here at Adelphi and look forward to seeing you both again soon.

Kind regards,
Lance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adelphi Hotel

Property: Adelphi Hotel
Address: 187 Flinders Lane, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Melbourne
#3 Family Hotel in Melbourne
#4 Business Hotel in Melbourne
#8 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Adelphi Hotel 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
Adelphi Hotel presents an extraordinary palette of temptations. Swinging couches, signature desserts, cocktails, candles and a pillow scent menu are merely the entree. Discover thirty-four sumptuous rooms, world-class amenities, our serene foyer, function areas and famous pool, as well as Ezard restaurant, Mon Bijou cocktail bar and the new Om Nom dessert restaurant and bar. Centrally located moments from Federation Square, yet tucked away on Flinders Lane,our guests enjoy the sensation of escape. Give in to rare indulgence. Let your eyes take in the colour and the light. Lose yourself in luxury, in texture. Absorb the subtle scents and soft sounds, the whispers, laughter and music. Dig in to experience delectable taste like never before. Settle in for the sweetest of dreams. Dive in, to be enlivened. Adelphi Hotel offers a variety of rooms and suites, catering to differing needs, occasions and budgets. All accommodation features contemporary styling and amenity, brand new plush carpets, modern LED strip lighting and bedroom vanity units. Relax with the in-room entertainment system and 40-inch flat-screen LED Smart TV. Enjoy our large, well-ventilated bathrooms and Appelles Apothecary bathroom treats. When required, work away at a writing desk with additional power points for laptops, mobile phones and iPods, plus bedside iHome docking station/radio alarm clock and universal connections for all audio devices including iPhone 5. Double beds are king-sized, with an additional rollaway bed for each room available upon request. Room rates include Wifi access, free local phone calls, a range of delicious in-room snacks and refreshments, and a welcome drink at the bar. The Boardroom at Adelphi makes an impressive setting for boardroom meetings and small-scale business events for up to 10 people. Located on the 8th floor, with north-facing windows overlooking Flinders Lane, it is bright, spacious and well appointed. ... more   less 
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Also Known As:
Adelphi Hotel Melbourne

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