This looks like a great hotel in a good location, so I booked a room through Wotif.com.
Unfortunately, my flight from New Zealand was cancelled and the airline made me travel the next day. I called the hotel as soon as the flight was cancelled - I was still on the plane and it was 3 1/2 hours before my ETA! - to let them know I would not be coming. They told me to contact Wotif to discuss a refund. I've just called Wotif, who rang the hotel for me, as it turns out that it is the hotel's policy that dictates whether a customer will get a refund. I was told that Atlantis have a very strict cancellation policy and this was not going to be an exception.
In short, be aware that under no circumstances will you be refunded if you cannot take up your booking with Atlantis. How disappointing.
- Official Description (provided by the hotel):
- The 4 Star Atlantis Hotel welcomes business and leisure travelers into a comfortable atmosphere where you'll feel right at home. Located on Spencer Street and right opposite Southern Cross Station and Etihad Stadium and easy walking distance to all the marvelous Melbourne has to offer. Connect with comfort in one of our 232 guest rooms, 160 of which were only opened in August 2009 whilst the others have just undergone a complete refurbishment. These contemporary rooms all contain sleek furnishings, flat-panel 32 Inch LCD TVs, a comfortable bed, a generous working desk and some with City or Docklands views. Whether you're in Melbourne on official business or as a citizen of leisure, the Atlantis Hotel is your connection to the heart of the city.Bringing your car? The Atlantis Hotel has car parking available on-site for a nominal charge of $15 per night. Want to keep fit and active whilst at the hotel? Then why not head down to the heated pool for a few laps, jump into the gym for a workout on our LifeFitness® equipment or just relax in the sauna? However should you prefer to relax whilst at the hotel then why not speak to one of our friendly reception staff for some great tips on where to eat or drink in town. We can also arrange tours and offer advice on what to do and see whilst you are in Melbourne. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Melbourne
- Melbourne Best Western