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“Great stay” 4 of 5 stars
Review of BEST WESTERN Atlantis Hotel

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BEST WESTERN Atlantis Hotel
Ranked #95 of 157 Hotels in Melbourne
Singapore, Singapore
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great stay”
4 of 5 stars Reviewed August 12, 2013

We stayed at Altantis for 6 nights. We reached the hotel about 10.30am and the room was ready, we were grateful for that. We stayed on the 14th floor and we can see a partial view of Flagstaff garden from our room. The room was clean and comfortable, housekeeping was done everyday. The location is good, it is just opposite the Southern Cross station. Once you are at the airport, just take the Skybus to Southern Cross station and walk to Altanis. The hotel is close to a tram stop with the free city tram. If you want, you can walk through Flagstaff garden to reach Queen Victoria market, it takes about 10minutes.

Room Tip: request fro high floor rooms
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank maythamhuimei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,602 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (339)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 11, 2013

The owner was very nice and helpful. Great security with a safe in your room. Walking distance to everything close to Etihad stadium and late 12pm checkout. Clean and staff are very polite. Will definitely stay again.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Renaekym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 11, 2013 via mobile

We felt we were nothing but an irritation to all the staff, from the moment we arrived until the day we checked out 5 days later.

We arrived close to midnight, straight from the airport and >20hrs travel. The man (boy) at the desk cut my greeting short by shouting "passports" at us. He was surly and unhelpful. We enjoyed a similar experience at the hotel reception on every occasion.
The room was poorly lit and had too few electricity sockets. It was acceptably clean.

The exception to our bad experience was Jarrod, who came to fix a tap - friendly, helpful & very pleasant. His colleagues could learn from him.

Overall, I would suggest avoiding this hotel. There are many other choices nearby.

  • Stayed July 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank agb198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Melbourne hotels

NSW
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed August 10, 2013

Having stayed three times now, I can say that Atlantis is consistently good. We stay in a family room which has 2 bedrooms and find it to be well maintained and housekeeping is good.
Conveniently located in Spencer Street, opposite Southern Cross station and near the tram routes it is easy to get to anywhere in the CBD. Across the road there is a Coles, the Spencer Street DFO and next door a handy restaurant, Il Sole (separate review), all of which makes for a trouble free stay.
Parking is available which is a plus in the city.
All rooms are fairly quiet and insulated against what goes on around about.
Staff are helpful and efficient. 24 hour front desk is a plus.
Wer'll be back again next year.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank crossbordertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leongatha, Australia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 6, 2013

The hotel is a short walk from Southern Cross station, with tram stop within half a block. I stayed in a Grandview room with fantastic views over Docklands - although the dirty window made photography difficult. These rooms are on levels 9-18 and very quiet, comfortable and quite spacious.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank leon1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 5, 2013 via mobile

Location for our stay was great and hotel room was good but the front desk staff really need a good lesson in customer service!!! I was extremely disappointed as the staff were very unhelpful and rude. Unfortunately due to the staff at check in I wont be recommending this hotel to anyone and really has left a bad first impression on me.

  • Stayed August 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Melli5998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed August 4, 2013

Over priced and over here in Melbourne! The Best Western Atlantis Hotel is a typical example of basic, poorly-designed hotels in China! What is appropriate in PRC falls short in Oz, but when it is the only room available - grab it!
Mercifully the reception staff were all pleasant, courteous young Aussies!
Adequate, clean, but mean when it comes to loo paper! There is no replacement roll unless you call reception BEFORE you need it! This is due to the fact frugal tourists apparently knock them off as fast as the rooms are serviced.
The room was freezing on a typical wet, winters night in 'bleak city'. It requires a trip to the ground floor to get printed instructions on how to get the aircon to warm up the room, because the process is too complicated to.convey verbally.
At $201 a night a starkly furnished room, without even a single drinking glass, in this 3.5 star hotel is expensive. It suits Asian tourists, because they get it at cheap package tour rates, (plus a bonus loo roll) and there is a nice rice warmer provided to enable them to enjoy takeaway in the room.
Another PRC touch was the intimidating, strong chain and big padlock securing the doors to the breakfast room! Very, very unusual for a Best Western!

Room Tip: Book a quiet room. Mine had a view over rooftops, but sleep quality was great! ASK ask for a spare l...
See more room tips
  • Stayed August 2013, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Romilly888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Atlantis Hotel

Property: BEST WESTERN Atlantis Hotel
Address: 300 Spencer St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
#84 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Atlantis Hotel 4*
Number of rooms: 232
Official Description (provided by the hotel):
The 4 Star Atlantis Hotel welcomes business and leisure travelers into a comfortable atmosphere where you'll feel right at home. Located on Spencer Street and right opposite Southern Cross Station and Etihad Stadium and easy walking distance to all the marvelous Melbourne has to offer. Connect with comfort in one of our 232 guest rooms, 160 of which were only opened in August 2009 whilst the others have just undergone a complete refurbishment. These contemporary rooms all contain sleek furnishings, flat-panel 32 Inch LCD TVs, a comfortable bed, a generous working desk and some with City or Docklands views. Whether you're in Melbourne on official business or as a citizen of leisure, the Atlantis Hotel is your connection to the heart of the city.Bringing your car? The Atlantis Hotel has car parking available on-site for a nominal charge of $15 per night. Want to keep fit and active whilst at the hotel? Then why not head down to the heated pool for a few laps, jump into the gym for a workout on our LifeFitness® equipment or just relax in the sauna? However should you prefer to relax whilst at the hotel then why not speak to one of our friendly reception staff for some great tips on where to eat or drink in town. We can also arrange tours and offer advice on what to do and see whilst you are in Melbourne. ... more   less 
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Also Known As:
Best Western Melbourne
Melbourne Best Western

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