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“Ideal Location” 4 of 5 bubbles
Review of BEST WESTERN Atlantis Hotel

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BEST WESTERN Atlantis Hotel
Ranked #94 of 160 Hotels in Melbourne
Southampton
Level Contributor
74 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Ideal Location”
4 of 5 bubbles Reviewed January 17, 2012

We stayed for 4 nights on our first visit to Melbourne. We got a shuttle from the airport and went around various hotel drop offs. Our first impression was we were a little out of the action. Check in was smooth with a good team on the front desk. Room was a Dock Side View, it does look over the railway and the Ethiad Stadium so do not expect great views but interesting all the same. Room was generous size very clean and well decorated. Bathrom very good with all that you would need. Empty Fridge for storing food / drink etc.

We went for an explore on our first afternoon and found we were only a 10 min walk from the main part of the CBD. We then found the Circular City Tram which allows you to hop on and off where you want for free. In fact we walked back from Lygon Street on two nights and found it a pleasent and safe journey back.

We did in fact find that the hotel was quiet generally with no road noise and good sound insulation between rooms.

We would stay again and in fact did when we decided not to stay at another Melbourne Hotel.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank SimonSouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,760 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (372)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed January 16, 2012

Room stunk of cigarettes on a non smoking floor. Television broken. When asked for assistance verbally abused and threatened by manager. Absolutely disgusting!

  • Stayed January 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank janeMary1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantis300, General Manager at BEST WESTERN Atlantis Hotel, responded to this review, January 17, 2012
Please read more balanced reviews below - this guest was asked to leave by management


Regards
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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2 of 5 bubbles Reviewed January 11, 2012

Stayed here recently .While the room and location were Ok I found the customer service
to be of poor standard and the attitude of one senior staff or manager to be
quite arrogant and condescending.
For example wen asking for general tour information I was given a tour brochure of a bus company recommended by hotel and told if need any other information to go to tour information office which is almost 30 min walk...I could give a few examples but I got overall impression some staff and management could have been a lot more helpful and friendly to
hotel guests.

  • Stayed December 2011, traveled with friends
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Helpful?
2 Thank yellow_cab49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed January 11, 2012

* great location
* close to trams, train
* well equipped rooms
* friendly service, nothing is a problem

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hippychick808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey Channel Islands
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 8, 2012

Good location hotel, easy to get around Melbourne and very close to Southern Cross station ( Sky bus goes to and from here)

Rooms were very modern trendy and comfortable.

Swimming pool was lovely to.

highly recommended and reasonable on price compared to other central Melbourne hotels.

Happy Travelling

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jersey_Gem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
189 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed January 7, 2012

We stayed here new years eve rather than driving and trying to get a taxi home. The hotel check in time is 12.00 noon and check out at 10.00am. Which is fine except on new years day when you want to sleep in. The hotel is fairly new and convienient to all public transport and is about 20 minutes walk to the centre of the city. There is car parking on site and reasonably priced at $15 plus the breakfast is only $11 although the selection is limited to continental plus scrambled eggs and baked beans. The staff were efficient an friendly.
There is a pool in the basement although the ambience in the basement is not good.
Overall a good hotel reasonably priced convienient and a good choice for new years eve Although a later check out would be nice.
Tip - Walk up to Latrobe Street for the free city circle tram. You can orient yourself and get on and get off when ever you like.

Room Tip: The top floor rooms have views over to docklands
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank WineloverMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 7, 2012

Stayed here for 3 nights in late Dec 2011. It is in the CBD although on the edge of the "square" so to speak. However with trams along Spencer and La Trobe Sts this isn't an issue. Basically across the road from Coles. Walking distance from where the Skybus drops you under Spencer St station. Nice pool, sauna and gym facilities at the hotel. There was a breakfast but wasn't included in my room rate and I didn't choose to have. Room was a good size with "oversized" shower. Appeared as though it had been recently renovated. I would recommend to all for good value accommodation in Melbourne's CBD.

Room Tip: City view one side - these rooms tend to be more. Docklands view and Etihad Stadium otherside.
See more room tips
  • Stayed December 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brett153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Atlantis Hotel

Property: BEST WESTERN Atlantis Hotel
Address: 300 Spencer St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in Melbourne
#85 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Atlantis Hotel 4*
Number of rooms: 232
Official Description (provided by the hotel):
The 4 Star Atlantis Hotel welcomes business and leisure travelers into a comfortable atmosphere where you'll feel right at home. Located on Spencer Street and right opposite Southern Cross Station and Etihad Stadium and easy walking distance to all the marvelous Melbourne has to offer. Connect with comfort in one of our 232 guest rooms, 160 of which were only opened in August 2009 whilst the others have just undergone a complete refurbishment. These contemporary rooms all contain sleek furnishings, flat-panel 32 Inch LCD TVs, a comfortable bed, a generous working desk and some with City or Docklands views. Whether you're in Melbourne on official business or as a citizen of leisure, the Atlantis Hotel is your connection to the heart of the city.Bringing your car? The Atlantis Hotel has car parking available on-site for a nominal charge of $15 per night. Want to keep fit and active whilst at the hotel? Then why not head down to the heated pool for a few laps, jump into the gym for a workout on our LifeFitness® equipment or just relax in the sauna? However should you prefer to relax whilst at the hotel then why not speak to one of our friendly reception staff for some great tips on where to eat or drink in town. We can also arrange tours and offer advice on what to do and see whilst you are in Melbourne. ... more   less 
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Also Known As:
Best Western Melbourne
Melbourne Best Western

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