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“Great Hotel with class and comfort.” 5 of 5 bubbles
Review of BEST WESTERN Atlantis Hotel

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BEST WESTERN Atlantis Hotel
Ranked #92 of 158 Hotels in Melbourne
Sydney
2 reviews
“Great Hotel with class and comfort.”
5 of 5 bubbles Reviewed April 6, 2011

Staff are great and helpful, room is very clean and roomy.
Will recomment to all.

  • Stayed March 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JanelleSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,755 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (372)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 4, 2011

Excellent value. I've stayed in many different places in Melbourne, ranging from B&Bs in Fitzroy and South Yarra, to warehouse apartments in the CBD to 5 star ritzy hotels on Collins St. and I believe the Atlantis is the best value. I haven't stayed anywhere else the past 3 years. I would particularly recommend it for business travellers like me who fly in and take the Skybus into town. The hotel is a short walk from Southern Cross station. Notwithstanding its location, the hotel is acoustically well-insulated and I've always had a good nights sleep, undisturbed by any noise from Spencer St.. The beds are very comfortable. The rooms are clean and the showers are excellent. They don't skimp on towels. I don't need or have time to watch cable TV, so the free-to-air digital TV is fine. Breakfast is OK, although it would be nice if there was more fruit. The wireless Internet service is reliable and fairly priced. I've inspected but never had time to use the pool and gym. Both look good. I thoroughly recommend the Atlantis.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulfield1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
4 of 5 bubbles Reviewed April 4, 2011

Good size rooms, comfortable beds (Queen plus), nice decor, and modern.
The rooms are always quiet with no noise from the room next door. Bathroom facilities are excellent.
Breaksfast is self serve but well priced to go with the excellent value for each stay. Don't worry about there not being a restaurant open in the evenings - you are in Melbourne and there are many good places to eat within easy walking distance!
Located right near Southern Cross station it is very quick to get to from the airport shuttle or any train into Melbourne.
The staff are always friendly and helpful.
I have stayed here many times and will certainly be going back many more times.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bowby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 4, 2011

We have stayed here over the last 18mths 8 to 10 times. Our friends we have referred to the Atlantis all agree it is the perfect place especially for country travellers wether by car or more particularly by train.
During this time we have observed the front end staff have to deal with numerous situations. At all times they have been most curteous and helpfull even when confronted by one of the rudest travellers we have witnessed.
We have seen staff ensure one gentleman receive the best rate possible to suit his circumstances & we have been assisted with parking for our guests.
We travel extensively in Aust. & overseas and as such have had plenty by which to compare.
All of the above go along way towards our deciding on a place to stay in Melb.
Atlantis we thank you.

  • Stayed April 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank happycamper1051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed April 3, 2011

We needed a cheap place tostay for the night and The Atlantis did not disappoint. A short walk from the Skybus stop at Southern Cross Station and a few steps to the free City Circle Tram.

The room was clean and tidy, a little on the small side but plenty of room for the two of us. Comfortable bed and nice large flat screen tv.

staff were all pleasant and helpful.

I would definetly reccomend this hotel!

Room Tip: Put a smile on your face!
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  • Stayed April 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HVD077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex, UK
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed April 2, 2011

Overall, we would recommend this hotel as it was well priced and reasonably central HOWEVER over the period of six days we stayed only one lift was working for the entire time and the one remaining lift was incredibly slow. When we arrived after a 30 hour journey it was to a surly receptionist although, to be fair, on every other occasion reception were really helpful and friendly.

Location is good but there are a couple of streets around the hotel that we were advised to avoid - nothing major, just a little unpleasant. Internet access is expensive - most hotels nowadays offer it without charge. Lack of air conditioning in common areas was stiffling.

Room was reasonable and surprisingly quiet for the central location but it wasn't clean or big. On the final morning I was checking round to make sure I hadn't left anything behind and found so much dirt, dust and belongings from previous guests that I was pretty appalled - and glad that I hadn't noticed it before. We had, however, noticed that general levels of cleanliness weren't great - not appalling, but could be improved upon. Bathroom didn't really ever appear to have been well cleaned and the same could be said of our room.

I would recommend it for good value - but don't expect too much.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank WonkyWabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed April 1, 2011

I have stayed in hotels all over the world this would be the worst ever, the staff just horrible not helpful at all and very very unfriendly.
Air condition very noisy when we asked to be fixed they told us to leave the bathroom light on and there was nothing else they could do.
The room not very clean we stayed there for 5 day our room not touched, no change of sheets for the five days, on the last night they removed the top sheet and left us with the quilt cover we helped ourselves to a clean top sheet from the trolly and made the bed ourselves. I

  • Stayed March 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank DebbieLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantis300, Front Office Manager at BEST WESTERN Atlantis Hotel, responded to this review, April 2, 2011
Thank you for your feedback - it is greatly appreciated in helping us continue to improve.

From my experience all our front desk staff are extremely friendly and try to assist guests in every way possible. That said I am sorry to hear about your experience and will be raising this review with them immediately.

Furthermore I have provided a copy of this review to the Housekeeping Supervisor for comment however given we do not know which room you stayed in it is a little hard to follow up with you but please accept my apology that the bed was not made to your satisfaction.

Here at the Atlantis Hotel we do a complete linen change on each 3rd night of a stay (as is industry standard) and this is then documented and kept at the front desk at all times. Hence during your 5 night stay with us the linen would have been changed at least once possible twice if required. Again due to not knowing your room number I am unable to give you any accurate information.

Thanks again for taking the time to review the hotel and do hope when you are next in Melbourne you choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Atlantis Hotel

Property: BEST WESTERN Atlantis Hotel
Address: 300 Spencer St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Melbourne
#83 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Atlantis Hotel 4*
Number of rooms: 232
Official Description (provided by the hotel):
The 4 Star Atlantis Hotel welcomes business and leisure travelers into a comfortable atmosphere where you'll feel right at home. Located on Spencer Street and right opposite Southern Cross Station and Etihad Stadium and easy walking distance to all the marvelous Melbourne has to offer. Connect with comfort in one of our 232 guest rooms, 160 of which were only opened in August 2009 whilst the others have just undergone a complete refurbishment. These contemporary rooms all contain sleek furnishings, flat-panel 32 Inch LCD TVs, a comfortable bed, a generous working desk and some with City or Docklands views. Whether you're in Melbourne on official business or as a citizen of leisure, the Atlantis Hotel is your connection to the heart of the city.Bringing your car? The Atlantis Hotel has car parking available on-site for a nominal charge of $15 per night. Want to keep fit and active whilst at the hotel? Then why not head down to the heated pool for a few laps, jump into the gym for a workout on our LifeFitness® equipment or just relax in the sauna? However should you prefer to relax whilst at the hotel then why not speak to one of our friendly reception staff for some great tips on where to eat or drink in town. We can also arrange tours and offer advice on what to do and see whilst you are in Melbourne. ... more   less 
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Also Known As:
Best Western Melbourne
Melbourne Best Western

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