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“It was the little extras”

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Melbourne Marriott Hotel
Ranked #9 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“It was the little extras”
5 of 5 bubbles Reviewed April 8, 2014

Stayed at the Melbourne Marriott on a Saturday night while going to the Melbourne comedy festival. Great room, and the service was amazing. Beautiful buffet breakfast. Took advantage of the valet parking, all our bags collected and taken to our room. Greeted at the front desk promptly and offered a glass of champagne and also given a bottle of wine as a gift for our stay. After returning from the comedy festival that evening a small box of chocolates and a card had been left in our room with a little message hoping we had enjoyed the comedy festival. After checkout the next morning and collecting our car, we found a small bag of lollies in the car thanking us for staying. It was these little gestures that really made our stay. Great location and easy to get too.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChezAKO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, April 10, 2014
Dear ChezAKO,

Thank you so much for your posting. It is always fantastic for us to receive positive feeback.

We really do try very hard to look after our guests as well as we can, and it is most gratifying to know our efforts are being appreciated.

Great to hear that you enjoyed your stay and we look forward to the opportunity to welcome you back again.

With kind regards,
George Varughese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,427 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Fort Myers, Florida
Level Contributor
116 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed April 2, 2014 via mobile

I've been staying at Marriott properties around the world for over thirty years. This is the best run property I've ever been to. Name recognition, great rooms, friendly, helpful staff and the surprises keep coming. When we got into our car to depart the valet had left a thanks for staying card with a bag of candies to see us on our way. The location is great for walking the city. Plenty of nice restaurants and pubs. Easy to get out of town for a trip to Philip Island or other area attractions.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank BKbeachers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, April 2, 2014
Dear Bill S,
I was thrilled to receive your posting following your recent visit with us here at the Melbourne Marriott and have passed your comments on to our team.
I'm glad you managed to see a few attractions out of the city during your stay and hope to have the opportunity to welcome you both back again soon.

Kindest regards,
George Varughese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellesley, Massachusetts
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed March 30, 2014

As a Marriott Platinum member, I am a frequent visitor to Marriott hotels and definitely found this property well above average.

Despite a pretty nondescript exterior, the lobby was welcoming. The staff was very friendly and helpful, beginning with greeting me by name during my early morning arrival and extending to the cleaning staff (which I often find to be the downfall in the "friendly" department). Room was spacious, clean and modern and bed/pillows were very good.

Location is convenient with access to the city's tram system only a few blocks walk. While not quite in the "luxury" category, it's a well sorted property with good staff and I'd recommend for either business or personal stays. I'll definitely go back on my next trip to Melbourne.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, April 2, 2014
Dear William W,
I was pleased to receive your review following your visit with us last month and thank you for taking the time to respond.
It was pleasing to hear that you received a warm welcome and were comfortable in your room. The hotel is very well positioned in the city, which is a great advantage whether you are here on business or leisure.
Hope to have you back again soon.

Kindest regards,
George Varughese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 24, 2014 via mobile

Stayed for 1 night,22nd March,and from our arrival we we greeted with a glass of sparkling and prompt friendly service. Our room was excellent,fantastic HD TV and the comfiest of beds. After popping out for lunch upon our return we had been left some chocolates and a bottle of sparkling from the concierge!!!! Great stay,by far the best hotel I've stayed at in Melbourne and I've done a lot of them! High quality and high standard of customer service. Will be back in June.

Stayed March 2014, traveled as a couple
Helpful?
3 Thank adelaidegreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, March 24, 2014
Dear adelaidegreen,

Thank you so much for taking the time to post this review following your recent stay with us!

Sounds like you and your partner had a very relaxing time during your visit to Melbourne.

We look forward to welcoming you both back to the hotel in June!

Sincerely,

George Varughese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
138 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

From the time we pulled up in our car, Peter greeted us, to the time we checked out, this hotel sits quietly in Melbourne, but, oh so good.
We stayed on the Sunday night over the long weekend for a special occasion. Checking in, Sonia was attentive, welcoming and genuine, offered us a glass of champagne and the kids chupa chups........a lovely start.
Our room was clean, quiet and had good space, with separate luggage area - how nice.
Dinner was lovely, a very busy night, but, was good food and service.
Brekkie - delicious and what choice! Brian was attentive and great with the kids, keeping them entertained - hire him out as a clown I say! Sunday night, we cam to the Bar for a drink - ice-creams and mocktails for the kids, whilst we enjoyed a nightcap. The two Canadian girls were lovely, attentive and friendly.
Great night, great service.
Thank you

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cookie077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, March 24, 2014
Dear cookie077,

Thank you very much for taking the time to write a very detailed review following your recent experience with us here at the Melbourne Marriott.

I very much enjoyed reading this and I will be sure to pass it onto the team. It sounds like you had a brilliant family holiday!

I do hope we get to welcome you all back at the hotel for your next vacation!

Sincerely,

George Varughese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed March 20, 2014 via mobile

This hotel reception area and restaurant are all suitably comfortable / welcoming. Our room was slightly tired and another room we saw was the same. The room was comfortable enough although AC wasn't great. However the staff were brilliant at breakfast. Great with kids, including chefs. Better than we would expect, but from speaking to others it seems the hotel is well known for its service.

Stayed February 2014
Helpful?
2 Thank Mercedes1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, March 24, 2014
Dear Mercedes1970,

Thank you very much for such a flattering review!

I am very glad to hear that you enjoyed the service we provided, and I am sorry to hear that you had difficulties with your air conditioning our engineering team do aim to fix any issues like these if they occur very promptly.

I do hope that you chose to stay with us again when you next visit Melbourne.

Sincerely,

George Varughese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 bubbles Reviewed March 20, 2014 via mobile

Took family of 4 with 2 young boys on Marriott reward points stay for 5 nights. Great location in downtown Melbourne, next Chinatown and great parks near by. Service was amazing, staff went out if their way to make sure we had great time. Strongly recommend it and will be staying at more Marriott properties due to this stay.

Stayed March 2014, traveled with family
Helpful?
Thank Jesse A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, General Manager at Melbourne Marriott Hotel, responded to this review, March 24, 2014
Dear Jesse A,

Thank you very much for taking the time to post a review following your recent experience with us!

I am so pleased to hear that you and your family had a fantastic stay with us here at the hotel. All of our operations staff certainly do make it a priority to please all of our guests.. so I will be sure to pass on your feedback to the team!

I do hope that we get to welcome you all back to the hotel during your next visit to Melbourne.

Sincerely,

George Varughese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melbourne Marriott Hotel

Property: Melbourne Marriott Hotel
Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Melbourne
#10 Family Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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