We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Ideal Location and Helpful Staff” 5 of 5 bubbles
Review of Melbourne Marriott Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Melbourne Marriott Hotel
Ranked #12 of 157 Hotels in Melbourne
Certificate of Excellence
Adelaide, Australia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Ideal Location and Helpful Staff”
5 of 5 bubbles Reviewed January 15, 2014

The Marriott is the perfect place to stay while in Melbourne. All staff were very helpful and friendly and I have to give a special mention to BRIAN who went out of his way to find information re places to see and where to catch the Tram for us as we hadnt been to Melbourne for about 10 years!...He couldnt have been more helpful....Thankyou once again Brian..... Buffet Breakfast was great, rooms quiet and very comfortable beds and overall a great experience. I wouldnt hesitate in recommending this Hotel as also within walking distance from the City Centre and Casino/Southbank....only 1 block from Her Majestys Theatre which suited us as we went to Melbounre to see Grease which was fantastic..! Pool and Spa was also excellent...

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shekaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear Shekaro,

Thank you very much for posting a review on tripadvisor following your recent experience with us!

I am glad to hear that you enjoyed your time in Melbourne again, I am sure a lot has changed since 10 years. I will pass on your kind words to the whole team and make special mention to Brian.

Brian has been at the hotel for nearly two years now and is a huge asset to our food and beverage team!

I do hope that we get to welcome you and your family back to Melbourne and hotel again soon.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,298 reviews from our community

Traveler rating
    714
    443
    94
    33
    14
See reviews for
291
403
78
324
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Brisbane, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 14, 2014

We knew we had chosen the right hotel for a short stay in Melbourne when we were greeted with a glass of champagne to welcome the New Year. The check-in and concierge staff were friendly, helpful and courteous, the room was spotless and spacious, the beds were comfortable, the shower was great, and the hotel was ideally located within easy walking distance of the stops for the free tram, the CBD, the museum, and the Lygon St restaurants. The only downside was my constant gripe about not having free WiFi in Aussie hotels (we spent 6 weeks travelling through the USA recently and not once did we pay for WiFi in a hotel) so had to break out the portable WiFi again.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DandKandBandC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear DandKandBandC,

Thank you very much for taking the time to write a detailed review following your recent stay with us here at the hotel. We truly appreciate all the feedback, as you are a valued guest.

It sounds like you had an amazing time with your family in the hotel and exploring all the attractions that surround us.

Please know that when you next visit us we do offer free wifi for Marriott Reward Members, and to be a member is also free!

Look forward to seeing you all again soon.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 13, 2014

The Marriott is in a great location, within easy walking distance to restaurants and the Bourke Street Mall. We found the staff to be very helpful, particularly the concierge - we had a few questions on a couple of occasions about driving distances and out-of-Melbourne places to visit and they were extremely helpful. They were there immediately to help us with our luggage, both on the way in and then when we left - their service was impeccable and we were very grateful for their help.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BlueGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear BlueGoldCoast,

I am so pleased to hear that you had a wonderful stay with us during your time in Melbourne!

I will be sure to pass on your kind words to our concierge team. They certainly are very informative about all the things to do in and around Melbourne.

Hope to see you and your family back at the hotel in the near future.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 bubbles Reviewed January 12, 2014

We stayed at the Marriott Melbourne for 3 nights using Marriott points. As many other reviewers have commented, the location is very good in the CBD. Our room was spacious, with a very comfortable king-sized bed and with excellent lighting throughout. My only complaint was that I was not recognized at check-in as a MC member nor offered any complementary services. I have earned a sizeable amount of MC points and I have used them in many world-wide Marriott locations and I guess that I am used to the special recognition. I only learned after the fact that I could have had free in-room WiFi, instead I trekked to the lobby everyday to use my IPad there. I take some responsibility because I should have asked, but......
Tip to other Marriott Melbourne travelers, the restaurant next door "Trunk" is an excellent place to have breakfast, and more reasonably priced as compared to breakfast at the hotel.
Overall, we enjoyed our stay at the Melbourne Marriott and we would return to it again should our travels bring us back to Melbourne.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RK502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 21, 2014
Dear RK502,

Thank you so much for taking the time to write a review, we truly appreciate your feedback. I apologise that you were not informed of the free wi fi for Marriott Reward Members, this is not best practice. I have addressed this with the team to ensure this does not occur in the future.

I am glad to hear that overall you enjoyed your stay and we do look forward to welcoming you back to the hotel when you next return to the hotel!

Please do get in contact with me directly when making your next booking.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide,
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 11, 2014 via mobile

We just completed a weekend stay at the Marriott.

We received a glass of sparkling wine, a cold beer and a kiddies activity pack on check-in. That was very welcoming!

We can hardly find fault at all. Two minor points are the lack of non-slip mats around the pool- our son fell on the tiles as the mats only extended to the pool's length, not width. And the shower temperature was a bit erratic. Plus points include the food (breakfast and dinner) and attentive concierge.

But we had a fantastic time, and the most outstanding feature of the this hotel was the staff: they were very efficient and friendly. Very competent and a credit to the management.

We have stayed in many international hotels, but this one is a stand-out!

Stayed January 2014, traveled with family
Helpful?
1 Thank flo136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 19, 2014
Dear flo 136,

Thank you very much for such a flattering review!

It is always so pleasing to read these positive reviews, I am very happy to hear that you and your family enjoyed your stay at the Melbourne Marriott.

We have taken your comments on board about the non-slip maps and we are taking immediate corrective steps to avoid such problems in the future.

I do hope that we get to welcome you and your family back to the hotel in the near future.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

We stayed there for two nights having picked it as the Wotif.com mystery deal in the CBD and we loved it!
The staff were wonderful - chatty, interested and incredibly helpful. The room was spacious and well appointed but nothing too special. We were offered upgrades but declined as we were going to be out and about most of the time. That said we were very happy to see a proper desk in the room, something that others seem to overlook. The room featured a very large LCD TV with an impressive range of features that even included access to an up to date bill. While we did not use the Movies Channel the offerings appeared impresssive.
Despite the fact that we were right next to the lifts we didn't hear a thing and were never disturbed during our stay. What could be improved? Our Queen bed sagged on my wife's side so much so that she finished up sleeping on the floor which, in all fairness, she said was quite comfortable and she would have given the floor a good rating.
All in all highly commended however why, oh why, do hotels of this obvious quality not offer free wireless access??? When this is becomingly increasingly standard in B and Bs why not here?

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GerryEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 13, 2014
Dear GerryEllen,

Thank you so much for taking the time to write a review following your recent experience with us.

Glad to hear that you had a fantastic time in the hotel and Melbourne! The wifi is free in our hotel when you sign up for our rewards program which is also free so it is well worth doing next time you visit us.

We greatly appreciate your feedback and we do hope to see you at the Melbourne Marriott in the not too distant future!

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

Pros
-Fantastic location, shops in the CBD are walkable from the hotel. Public transport stations are near, and if not, a line of taxis usually wait right outside.
- Very efficient front desk staff and helpful housekeeping.

Cons
- Still relies on "Marriot Rewards" to provide wi-fi. Meaning if you're not part of this club, which I couldn't be bothered to join, there's quite a big fee to pay for wi-fi. Majority of hotels and even small resorts nowadays give wi-fi for free, for any hotel to still commodity it is opportunistic and frankly old-fashioned.
- The entire design of this hotel is quite stale. Hotel lobby looks like its been unchanged since the late 90s, the vibe was that of a lame suburb instead of the thriving city that is Melbourne.
- Beds in the room were comfortable, but furnishing can be strange. Toilets had cheap metal cups, and a shower curtain built on the same IKEA plastic rail I bought years ago for an apartment when I was broke.
- The breakfast buffet is awful. Stayed there for a week with an option to eat breakfast there everyday, but I only went twice. Has all the hallmark of a good hotel breakfast (eggs,toast,juices) - but it translated poorly. Soggy scrambled eggs, stale bread, boxed juices. Melbourne has an infinite number of breakfast places that are excellent, to eat here would be to waste that opportunity.

Overall, an OK place to stay in. You'll sleep very comfortably and the staff will go out of their way to help you.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Al Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Manager at Melbourne Marriott Hotel, responded to this review, January 13, 2014
Dear Alzqn,

Thank you for taking the time to write a very detailed outline of your recent stay with us here at the Melbourne Marriott.

It sounds like you had a very pleasant experience with all of our staff, and I will be sure to pass on your kind words to the team.

The majority of our guests that stay at the hotel will sign up to our rewards program as it only takes under a minute and there are a range of other benefits that come with joining the program best of all it is free.

I do hope that we get to welcome you and the family back to the hotel when you next visit Melbourne.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Southbank
The Langham, Melbourne
The Langham, Melbourne
#4 of 157 in Melbourne
4.5 of 5 bubbles 4,836 reviews
Central Business District
Grand Hyatt Melbourne
Grand Hyatt Melbourne
#20 of 157 in Melbourne
4.5 of 5 bubbles 3,533 reviews
Park Hyatt Melbourne
#3 of 157 in Melbourne
4.5 of 5 bubbles 2,210 reviews
Show Prices
Show Prices
Show Prices
Central Business District
The Westin Melbourne
The Westin Melbourne
#11 of 157 in Melbourne
4.5 of 5 bubbles 1,781 reviews
Parkville
Art Series - The Larwill Studio
Central Business District
Sofitel Melbourne on Collins
Show Prices
Show Prices
Show Prices

Been to Melbourne Marriott Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Melbourne Marriott Hotel

Property: Melbourne Marriott Hotel
Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Marriott, Odigeo, Priceline, Travelocity, Cheap Tickets, Agoda and HotelTravel.com so you can book your Melbourne Marriott Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Melbourne
Melbourne Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing