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“Great place to stay” 5 of 5 stars
Review of Melbourne Marriott Hotel

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Melbourne Marriott Hotel
Ranked #15 of 157 Hotels in Melbourne
Certificate of Excellence
New Yor, Los Angeles
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place to stay”
5 of 5 stars Reviewed December 22, 2013

My daughter and I spent 3 nights at the Marriott a week ago and loved every minute of it. The staff were so polite and couldn't do enough to help us and make our stay as enjoyable as possible. Rooms very clean and quiet , didn't hear any street noise. I have a bad back so always concerned how beds will be- was one of the most comfortable beds I have ever slept in. Bathroom quite modern and very clean. Hotel in great position to city centre - 5 minute walk to city mall and 3 minute to nearest train station We both absolutely loved our stay at the Marriott and if we ever need somewhere to stay again in Melbourne it will be the Marriott.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank size10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, January 2, 2014
Dear Size10,

Thank you so much for taking the time to write a detailed review following your recent experience with us here at the hotel.

I am so pleased to hear that you and your family had a wonderful stay with us.

I do hope we see you again in the not too distant future.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,207 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
197 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed December 20, 2013

We have had a great couple of days at the Melbourne Marriott. Arriving early on our first morning from an international flight we were greeted with efficient concierge service and a friendly receptionist. Our room was ready so we could shower and then have a coffee in the Exec Lounge before going out to explore the city.

The room was very well appointed and had plenty of hanging but limited drawer space. There was a large safe for laptop, passports, etc. The bathroom was well fitted with a nice large shower but no bathtub – not a problem for us as we prefer showers but it is noted that a number of new and refurbished Marriotts seem to be preferring the “shower only” option.

Breakfast in the Exec Lounge had a wide range of fruits, breads and hot and cold items and excellent coffee and juices. In the evening there were snacks and a good range of spirits, wine and beers as well as soft drinks.

We eat both evenings in the Hotel Restaurant and found the food and service was excellent. They could have done more to publicise the specials and with some meats off the menu it was quite a limited choice – but more than sufficient to cover us for our two evenings. Given this is Australia and eating in-hotel the prices were fair.

Checkout as concierge services on departure were equally as efficient as arrival.

In all an excellent stay and will come back if we return to Melbourne.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank yhi904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, December 22, 2013
Dear yhi904,

Thank you very much for taking the time to write such a wonderful review following your recent experience with us here at the Melbourne Marriott.

I am glad to hear that you enjoyed the front office service and all of our food and beverage outlets.

I do hope to see you at Melbourne Marriott again soon.

Sincerely,

Edward White
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 17, 2013

Very disappointed. Toaster provided but no knife to butter toast. Booked and paid extra for 4 people, but only 2 glasses & 3 towels & 2 bathrobes provided, you do the maths. Had to fill the kettle from the ensuite, no kitchen sink, no microwave. On leaving the valet driver parked our brand new car (only 6 days old, & still on the first tank of fuel) illegally in a No Standing area protruding into the lane of traffic over bicycle lane. Clearly outside their designated valet parking area. Where we found our BRAND NEW car scratched on the rear right side. The Hotel staff wouldn't take ANY responsibility leaving us to fit the bill for the vehicles damage. What was meant to be a great family weekend in Melb with my daughters seeing Taylor Swift in concert on Sat and the plan was to do Xmas shopping on Sunday as a family, which never eventuated as we were all too upset, so drove 2 hrs back home. I will NEVER stay or recommend the Marriott Hotel to anyone!!! PLEASE PLEASE CHECK YOUR VEHICLE BEFORE YOU LEAVE & HOPE & PRAY THEY TAKE OWNERSHIP WHEN THEY CAUSE YOUR VEHICLE TO BE DAMAGED.

Room Tip: Valet parking - Check your vehicle on leaving for any damage and don't expect the Marriott to ta...
See more room tips
  • Stayed December 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Chez D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, December 18, 2013
Dear Chez D,

Thank you for taking the time to write a review following your recent stay.

I am sorry to hear that you did not have a pleasant experience. I understand that it must have been frustrating not having enough amenities in the room upon your arrival, so I apologize for this. This has been addressed with the team.

With regards to your car, I believe we have spoken to you directly regarding this matter. We communicated to you that we have reviewed our CCTV footage and found no signs of us being liable for the car damage if you would like to discuss this any further please do not hesistate to get in contact with me directly at the hotel.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 16, 2013

My partner and I recently splashed out for a Junior Suite at the Marriott, for a much needed relaxing weekend in the city.

The hotel itself is in a great location; a short walking distance to all bars, shops and cafes in the city. We had a very warm welcome upon arrival and the reception staff and concierge were extremely friendly and polite.

The room, however, was slightly disappointing. We've stayed in hotel suites before that have blown us away with privacy and comfort. This time the room was cold - we were unable to warm it up as there was only air conditioning in the room, no split system. The decor made us feel that we had been transported to the 1970's.

Overall, we had a good experience - we made the most out of being close to the city. We unfortunately didn't get a chance to try the hotel restaurant, but the food did look yummy. Next time we won't be paying extra for a suite as we didn't feel it was worth it. I cannot fault the service as all staff we dealt with were extremely pleasant.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jem H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, December 18, 2013
Dear Jem H,

Thank you very much for taking the time to write a very detailed review outlining your stay with us here at the Melbourne Marriott.

Very pleased to hear that you enjoyed the service from our staff.

I apologise for the heating not working during your stay, I can understand this would have been slightly uncomfortable due to the unpredicatable Melbourne weather. This has been noted and our engineers will check the room you stayed in.

I do hope that we get to welcome you and your partner back to the hotel in the future.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 16, 2013 via mobile

From the booking right through to checkout the service was the best I have experienced from any establishment. The Hotel is luxurious and ticks all boxes although the professionalism and positive upbeat attitude of the staff is first class and makes me want to return. A massive thank you to J.C who is the happiest and most hard working employee I have ever encountered anywhere. Thanks Team Marriott for a great experience I will look no further when staying in Melbourne next!

Stayed December 2013, traveled with family
Helpful?
Thank mayfin08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, December 18, 2013
Dear Mayfin08,

Thank you very much for taking the time to write such an amazing review!

So glad you enjoyed the service that we provided, I will be sure to pass on your kind words to J.C he is one of our long serving employees and is a very valuable asset to the hotel!

Look forward to seeing you next time you stay with us.

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmhurst, Illinois
Level Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 14, 2013 via mobile

This hotel serves a great breakfast. Great meeting rooms. The staff are gracious and helpful. The pool is great. The rooms are large and the Internet connections are superb. Good location. Good walking distance to China town, museums, Greek restaurants, and shopping. Good access to buses and trained. Close to government buildings.

Stayed December 2013, traveled on business
Helpful?
Thank CFT99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, December 15, 2013
Dear CFT99,

Thank you for your detailed contribution following your recent stay with us.

Sounds like you had a fantastic time exploring some of the many attractions that we have surrounding the hotel.

I do hope to see you at Melbourne Marriott again soon!

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 14, 2013 via mobile

After a problem discovered on arriving, this was rapidly resolved and some nice complimentary extras included. Close to everything. Quiet comfy room. Great service from all staff. Food very tasty and cooked just right. Highly recommended.

Stayed December 2013, traveled as a couple
Helpful?
Thank lynden_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, December 15, 2013
Dear Lynden_d,

Thank you so much for your review outlining your experience at Melbourne Marriott Hotel.

I do hope that we both of you back at the hotel in the near future!

Sincerely,

Edward White
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melbourne Marriott Hotel

Property: Melbourne Marriott Hotel
Address: Corner Exhibition And Lonsdale Streets, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#14 Luxury Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 186
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and service that is unparalleled amongst other Melbourne luxury hotels. Boutique in size, yet grand in style, the Marriott offers the perfect welcome. Featuring spacious rooms, starting from 36 square meters in size, our luxury Melbourne hotel's accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets, as well as the cultural and culinary extravaganza of Chinatown, Melbourne Museum and Royal Exhibition Building. For sports enthusiasts, our hotel is a short walk from MCG and Rod Laver Arena and only a seven-minute tram ride to Etihad Stadium. And for business travelers, we offer stylish, state-of-the-art event space for up to 250 guests, as well as on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury Melbourne hotels at Marriott. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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