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“Anniversary” 4 of 5 bubbles
Review of Melbourne Marriott Hotel

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Melbourne Marriott Hotel
Ranked #12 of 157 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Anniversary”
4 of 5 bubbles Reviewed May 4, 2013

My husband and I stayed in March for our 13th wedding anniversary.
We got a deal which included valet parking, dinner and breakfast for 2, one nights accommodation for $385.00

Check in was a breeze and being offered sparkling wine at check in was a lovely touch.

The hotel room was spacious and clean.

Our package included dinner ($90 credit ) and a glass of wine each at the hotel restaurant, Essence . The service was extremely slow considering the small amount of diners!

Overall our stay was nice!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank loveholidays20_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, May 7, 2013
Happy 13th anniversary back in March! Glad you decided to spend it here with us. Sometimes dinner guests like to spread the meal over the evening, but we are very sorry you found the service too slow and apologise for your disappointment this time. Hope to have you back on another occasion.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,296 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Mornington, Australia
Level Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed May 1, 2013 via mobile

Check in was super friendly & efficient, before we knew it we paid for an upgrade to a king suite!
The cleanliness was excellent, apart from dust & fluff under the bed; huge walk in shower, dressing room with superb hanging space.
The bed was the let down; just too low! The mattress pillow must have a high polyester content because the over heating effect meant waking up & having to move regularly! Maybe that's why they don't have electric blankets?
We dined in the restaurant after going to the theatre where the service was very good; my companions had the three different steaks on the menu & agreed, cooked to perfection, as was my Barramundi, they were very quick in bringing hot vegetables to the table after realising the first were dtone cold.
If you are looking for a great location in the theatre sector & a great night out with friends... Then Melbourne Marriott & staff won't disappoint.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DeniseK2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, May 7, 2013
Many thanks for your feedback. So sorry for the slip-up with dust under the bed! Please accept our apologies. Your comments have been reviewed with our team and please be assured that closer attention will be given in the future We place high importance on the quality of produce in our restaurant, so were pleased to hear that the steaks and Barramundi were well received. Hope to have you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshkosh, WI
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 29, 2013

Our family of 4 (husband 2-12yr olds) stayed for 4 nights on the 10th floor with access to the executive lounge. Loved the hotel check in where we were greeted with a glass of Champagne. The location is great walking distance to China town, Greek area, Italian area, where there are many restaurants. A Seven Eleven right across the street. The best part of our stay was our access to the Executive lounge. The people working there were so helpful. They helped us plan outings we took from the hotel. We also had a niece that was living in town and we asked if she could join us in the lounge and they said yes! It was nice to have a quite area to catch up with her. Our hotel room was large, clean and quite. All the wonderful and professional staff members made this stay very enjoyable. Would certainly stay again!

Room Tip: Executive floor well worth the extra $$.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank momqtpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, May 7, 2013
So pleased to hear that your family enjoyed your stay with us. We are located in a great location, close to everything the city has to offer. We place great importance on the training of our associates, so it's good to know it's paying off - and they were helpful and professional ! The Executive Lounge is very popular and gives you a safe and relaxing place to be. We look forward to welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, VA
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed April 27, 2013

I struggled with this rating for a bit before writing the review, in the end I decided that I needed to lean towards 4 if I couldn't give half points. Overall it was an excellent hotel and an enjoyable stay, but a few items that kept it from being a 5.

The staff was excellent. Very considerate and professional, and all of them were helpful with trying to plan our days in Melbourne. Room was clean and comfortable, and Marriott beds never disappoint me when I'm away from home.

A few of the small items that knocked this place from a 5 to a 4:
-the hotel WiFi was a pain for me and at times downright inconvenient. I'm a Platinum member so the Internet was free of charge for me, but every time my iPad went to "sleep" it seemed like the web browser needed to re-authenticate my IP address, even though I signed up for the week of service. I know it's nit-picking but when you just want to pop in your room and look up a restaurant or an address, it's annoying.

-the hot water was very touchy for the showers. A fraction of a turn and it went from cool to scalding. Could have just been my room though.

-the executive lounge was mediocre. The service was great (see above) but the lounge itself just made you feel 'meh'. One computer, which can get backed up with people trying to check in for flights, nothing special for the view of the city food was good, but there is limited room on the counter tops to prepare your plate, and the lids for dishes were awkward. The best part was free wine and beer in the evenings; usually a charge at other hotels.

-I did the currency exchange at the front desk, exchanging $200 US and got back 178 or something in AUD, when it should have been closer to 194 with the real time exchange rate. I think the hotel took a minor fee, which is fine and expected at most other exchanges, but it was never disclosed ahead of time what the fee was.

-lastly, the in-room movies are ridiculously expensive. Anything worth renting is $19.00, and for that price you might as well throw in another $5 and go to the theater, or rent 4 movies on an iPad.

In all these things didn't bother me too much, but I couldn't give this hotel a full 5. I was using marriott points, so perhaps it bothered me less than if I was paying out of pocket. But I would certainly stay here again and they well deserve the Marriott name.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spolcecsekr7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, May 2, 2013
So sorry to hear you had problems with the wifi in your room. It's not been a major concern in the hotel before and I can imagine how annoying it would have been. Once again, the problem with the very 'touchy' hot water in the shower must have been related to your room. I wish we were aware of the issue whilst you were here and it could have been checked, and hopefully corrected. Many thanks for your comments regarding the Executive Lounge and these have already been reviewed. Thank you sincerely for taking the time to respond. Responses from our guests are greatly appreciated as we recognize that as a business we are not perfect and with valuable feedback such as yours we are able to identify our weakesses and take appropriate action.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 22, 2013

A friend and I stayed here overnight during a stopover in Melbourne. When I arrived in a taxi the concierge greeted me and took my bags in for me, which I wasn't expecting but it was lovely. The lobby area is very upmarket, and while the rooms are only just the slightest bit out of date, they were amazing as well. The robes in the bathroom were a plus, as was the modern bathroom, but the best part of the room was the most comfortable bed ever. I have since booked a return trip here for when I go back to Melbourne. Highly recommended!

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monica728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, May 2, 2013
So pleased you enjoyed your stay with us. All our beds have mattress "toppers" which make them feel very luxurious and most of our guests just love them. Everyone however has different preferences and they can be removed if required. Look forward to welcoming you back on a future visit to our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 22, 2013

This was our third stay at the Marriott in Melbourne. The staff was very warm and caring about our plans for our 5-night stay. Our room on the Club Lounge floor was bright, spacious, well equipped, and clean. The shower was large and easy to control. Towels were large and soft. The breakfast in the Club Lounge was deluxe with hot food, cereals, and breads. The lounge is open all day with a great coffee machine available. Valet parking service was impeccable with the car being brought to the lobby entrance within 5 minutes. The hotel knows how to cater to Americans.

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbridge, Ireland
Level Contributor
128 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed April 21, 2013

The Melbourne Marriott is very well run and maintained - as a business traveler you generally hope most of all for a hassle-free experience and this certainly delivers. Rooms are spacious, modern and clean, and service is professional.

The restaurant is good for breakfast but has a surprisingly lacklustre menu for dinner (and also room service) - central Melbourne is very well equipped with restaurants however so there are plenty of other options nearby.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank voehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, April 23, 2013
Thanks for your feedback. Sorry to hear that your room wasn't ready on arrival,particularly when you had a tired toddler with you. Our check-in time is 2.00pm and unfortunately we cannot guarantee availability prior to this time. Being a 'low rise' building in the heart of the CBD does make views difficult, but the Exhibition Street room allocations are brighter rooms with a better outlook. Pleased to hear that you otherwise enjoyed your visit and we look forward to the opportunity to welcome you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melbourne Marriott Hotel

Property: Melbourne Marriott Hotel
Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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