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“Very good hotel, high customer orientation”

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Melbourne Marriott Hotel
Ranked #11 of 158 Hotels in Melbourne
Certificate of Excellence
Singapore
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very good hotel, high customer orientation”
5 of 5 bubbles Reviewed March 16, 2013

Very good hotel. Clean and good rooms. Good value for money.

Very high customer orientation. Friendly staff & feeling welcome in this place.
Congratulations to management and staff! Well done.

Good location next to many small restaurants. 15 minutes to river.
Strongly recommend this place and I'll stay ther once I'm back in Melbourne again.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Artur Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,426 reviews from our community

Traveler rating
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    101
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 16, 2013

I stayed in this hotel for a course/conference and can not fault the hotel or the service. From arrival they were excellent and everything you would expect from a 5 Star hotel. The rooms are spacious and very well appointed. They even include an international travel adaptor.
The breakfast is excellent as is the Espresso Bar and they are included in the breakfast! The location of the hotel is first class and is really handy for the main tourist sites in Melbourne.
Overall a really good stay and would definitely stay again!

Room Tip: Room 305 (which I stayed in) had a view over the courtyard.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StuartJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed March 14, 2013

This hotel was not our favorite mainly because of the cleanliness of the room. It was not cleaned well prior to our first night which we did inform the staff about. The second night was better. The location is good. The valet staff is exceptional-- they helped us with directions, maps, our baggage, etc. we are very thankful for all their help which was beyond the norm.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chezleeby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MelbourneMarriott, Guest Relations Manager at Melbourne Marriott Hotel, responded to this review, March 21, 2013
We were most upset to hear that you were unhappy with the cleaning of your room on the first day. It was a little unclear if it was not up to standard on arrival or later in the day. All rooms should be thoroughly cleaned once per day with only suites and rooms on Executive Levels receiving a turndown service. At this time beds are remade (if required) and bathrooms are tidied up. We place great importance on cleanliness and were very disappointed to hear your comments. Please accept our sincere apologies. Great to hear however that our Concierge team was helpful. Hope to have you back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
133 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
1 of 5 bubbles Reviewed March 11, 2013

We made a booking for this hotel through the AAA Tourism site, we paid and received confirmation then the accomodation was cancelled by the Marriott Hotel via email, not even a phone call or explanation. I contacted the marriott hotel only to be told that they blamed AAA and should have not put the rooms up at the discounted price for the Grand Prix weekend. We contacted AAA who told us that they had the ok from the Marriott and we needed to take it up direct with the hotel. TERRIBLE, we are left with no accomodation for the Grand Prix as the Marriott are trying to be greedy and charge top dollar, and didnt even try to accomodate us with our CONFIRMED booking, just played the blame game. Coming to Melbourne regaularly will NEVER stay at this hotel after this disgusting service.

  • Stayed March 2013, traveled as a couple
    • Service
Helpful?
4 Thank Frequentoztravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

Like others here have said, it's very good --- but it's not 5-star excellence.
The staff/managers/etc are all great. The service is fine. But the rooms are just okay. Spacious, but not special. Worst part is the shower design in some (most/all?) rooms : Truly horrible layout/design.

However, the location is indeed excellent. Right in the center. Right next to Chinatown and all kinds of amazing amazing amazing food. Walking distance to the QV mall, the Bourke St mall, the Victoria Market, ... Location is great.

Melbourne is one of the best cities in the world. If you're in Melbourne, you're gonna have a good time. Enjoy.

Room Tip: Avoid rooms with adjoining doors. The walls are thin and you'll hear everything from next door...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vagabiztravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
101 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 7, 2013

The Marriott website promotes the Melbourne Marriott as being a 5 Star boutique hotel. It is very good with really helpful and friendly staff, excellent staff, but by international standards I would put it at 4 to 4 and a half stars and not boutique.

My room had an adjoining room and was not noise sealed which meant that conversations and alarm clocks etc were far from private. Other than that was well laid out, spacious, comfortable, reasonably well lit and adequately equipped. The curtain didn't close properly so it was not possible to fully darken the room during the day.

The shower taps are on the other side of the water stream, ie you have to get wet to turn the water on, which is ok if you are the one taking the shower but they are separate taps rather than a thermostatically controlled mixer so it is going to be too hot or cold while you get it right - not very 5 star. Also the mirror is not heated so it will mist up, again not very 5 star.

One of the things I have got used to in 5 Star hotels is some kind of music system, I didn't notice anything in this respect. Obviously there is scope for disturbing the neighbors but it would be handy for drowning out the noise from an adjoining room.

As for 'boutique' the Melbourne Marriott does not meet any description of boutique that I can think of. To me a boutique hotel is usually on the smaller side, have some distinctive attribute of luxury and very importantly will have a notable character or charm. As far I could see this Marriott was a normal hotel from the outside and on the inside.

Finally I would really appreciate hotels leaving a note as to whether tap water is drinkable or not - how are international travelers to know otherwise. Of course we can ask but a statement by the hotel is more reliable.

Would I stay there again? Yes.

Room Tip: Unless you need it I would not recommend an adjoining room, also check the lift location.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3rdimension
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 7, 2013

Thank you to all the wonderful staff for making our stay with you so enjoyable!
From the reception staff onwards, our experience was very positive. Being across the road from the course I attended added to the ease of the stay, while my husband was occupied walking around Melbourne and re familiarised himself to all the sights. The staff helped us celebrate our 39th wedding anniversary, even sending a surprise complimentary bottle of champagne and chocolates to our room.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Merryll1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melbourne Marriott Hotel

Property: Melbourne Marriott Hotel
Address: Corner Exhibition & Lonsdale Streets, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Melbourne
#10 Family Hotel in Melbourne
#13 Romantic Hotel in Melbourne
#19 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melbourne Marriott Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of the city, the luxury Melbourne Marriott Hotel features exceptional facilities and unparalleled service. Boutique in size yet grand in style, our hotel offers the perfect welcome. Our accommodations are at the center of the city's theater precinct and just minutes from the shopping delights of Bourke and Collins streets. Additionally, our hotel places you within a short distance from the Melbourne Museum, Royal Exhibition Building and the cultural and culinary extravaganza of Chinatown.For business travelers, we offer on-site event managers, exceptional catering and a full-service business center. Discover a leader among luxury hotels at Marriott Melbourne. ... more   less 
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Also Known As:
Marriott Melbourne
Melbourne Marriott

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