Location wise it was perfect. Lots of important stuff within walking distance e.g. supermarket, eateries, Southern Cross Station diagonally across the road from the hotel, walking distance to day tour pick ups, walking distance to free city tram stop.
For the hotel itself, actually booked a family room but given a one-bdrm apartment with a king and several singles for a 5-night stay which was appreciated. (Thank you) But that is as good as it gets. For a start, wifi is complimentary for only an hour a day. You know something is not quite right when you look at the phone and find that all requests go through reception. There isn't even a dedicated housekeeping line? Basic amenities that you really expect to have in hotel rooms it is not provided for here e.g. bath slippers, shower gel (yup, you are given only the tiny round soap here which most hotels provide as hand soaps) in room safe (I can't imagine an apartment without providing a safe. You have to deposit important stuff like your passports in a safe deposit box at front desk) And back to the housekeeping... called to request for assistance regarding the bathtub one night, was promised to send someone up to check, never came. (I actually expected this considering reception handles all calls)
But all in all I don't have too much of an issue. You wouldn't either if you spend little time in the hotel and mostly out on day tours or exploring the city. I would have given a rating of 3.5 if I could as average isn't quite fair and very good is too much to give.
- Official Description (provided by the hotel):
- Batman’s Hill on Collins is a charming historical hotel conveniently located in the heart of Melbourne CBD, opposite Southern Cross Station and the Skybus Airport Shuttle’s city terminal. Our beautiful hotel is walking distance from Melbourne Exhibition and Convention Centre, Etihad Stadium, Crown Entertainment Complex, and The Art Centre. The hotel features 190 suites and apartments and fully equipped Studio, One Bedroom and Two Bedroom, a versatile conference center with 10 event spaces and two restaurants a public bar and entertainment room, as well as a cocktail lounge where our resident pianist plays songs on request. Starting life as the original state Bank of Melbourne, listed as a heritage building and offering an impeccable service, Batman’s Hill will make your stay unique. ... more less
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- Also Known As:
- Quality Inn Melbourne
- Quality Hotel Melbourne