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“A mixed bag” 3 of 5 stars
Review of Quality Hotel Batman's Hill on Collins

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Quality Hotel Batman's Hill on Collins
4.0 of 5 Hotel   |   623 Collins Street, Melbourne, Victoria 3000, Australia (Central Business District)   |  
Hotel amenities
Ranked #110 of 156 Hotels in Melbourne
Brisbane, Australia
Level Contributor
223 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“A mixed bag”
3 of 5 stars Reviewed November 8, 2013

A nightmare to locate as there is minimal signage on the building. Once found after 3 laps in the car and a phone call, there is no valet parking, so another lap to locate the driveway. Note there is also very minimal parking. Once at reception, the staff were friendly and offered an upgraded room at no cost. Finally something is working in my favor. Until I enter the room to find it is occupied. Down the lift again, with luggage, to re reassigned another room. This one unoccupied, thank goodness. How embarrassing for them and I. Now the room, it was comfortable with clean amenities. The bathroom is exceptionally small however. The room service deal of a light snack, desert and drink is good value for money. Checkout went smoothly with an exceptionally friendly lady on the counter. As stated a mixed bag.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Kazza880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, November 13, 2013
Dear reviewer, thank you for submitting your comments following your recent stay at Quality Hotel Batman's Hill on Collins. Your feedback regarding the experience you had with our car park, and in particular with the occupied room has been addressed with our Management Team for immediate action involving the relevant team members. This is unacceptable practice and well below our desired level of service. Should you wish to provide further details, please contact us at sales@batmanshill.com.au. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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707 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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  • Dutch first
  • English first
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English first
Wellington, New Zealand
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 6, 2013

For a first-time visitor to Melbourne I wasn't disappointed in choosing this hotel. Our room was spacious, quiet and very clean! This staff were helpful and friendly and I would stay here again. Only bummer was the idiot who banged on our door at 12.45am (over exuberant race-goer I'd say!!)

Room Tip: I know the rooms around the back don't have an outlook but they are quiet!
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Diane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, November 13, 2013
Dear reviewer, thank you for your review regarding your recent stay with us. We hope that you enjoyed your first trip to Melbourne, and are pleased to see that you were happy with your stay. We hope to welcome you back to the hotel for a second time on your next trip to Melbourne. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed November 3, 2013

Hotel is across the road from Southern Cross Station. Plenty of cafés and restaurants nearby. If you want to go to Burke Street Mall you can walk up Collins St, takes about 15minutes. Or catch the free Tram. Rooms a little small but acceptable.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank toeknee17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, November 13, 2013
Dear reviewer, thank you for your comments highlighting our convenient location in Melbourne's CBD. We hope that you enjoyed your time with us and look forward to being your host again in the near future. Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yarra Valley
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 29, 2013

Was booked into a club room with a view. Arrived to find we had been upgraded to a one bedroom apartment. Thought this would be great. We were wrong. Our nice view was nowthe wall of the next building. Very dark room, outdated furniture. No couch in the apartment, and even when the heating was turned off, could still hear the drumming of it in the pipes all night. We asked to be put back in the room we booked, but were told there were none available now. Very dissapointing as it was for a special occassion!

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Skoosh

Helpful?
2 Thank Melsy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, November 13, 2013
Dear reviewer, thank you for your comments regarding your recent stay with us. Your feedback has been addressed with Management for immediate review with the relevant departments & team members. We apologise that on this occasion, the level of room quality and service you received was well below our desired standard, and that you were unable to be moved back to the room you originally booked. We invite you to reach out to us at sales@batmanshill.com.au should you wish to provide any extra comments and we would be happy to discuss this further. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Melbourne hotels

London
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed October 27, 2013

I booked a standard double with a cot for myself & my 5 month old baby for a weekend trip to Melbourne. I arrived at the hotel just after midday & was told that my room was ready & that I could get a free upgrade to a club room, score!

The room was really spacious with a big bed & space for the travel cot too. Air con worked just fine & I could not hear any noise from the street or from other guests (apart from the odd door slamming in the morning).

Unlike some previous reviewers I found the reception staff to be really friendly & helpful (as are most people in Melbourne). The hotel is really centrally located, close to several different tram stops & Southern Cross Station. You can also catch the Circle Line tram for free, which is really handy to get up to Flinders Street on.

I would definitely stay here again if I came back to Melbourne.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Princess_Dani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, October 31, 2013
Dear reviewer, thank you for your comments regarding your recent stay at Quality Hotel Batman's Hill on Collins. It is great to see that you enjoyed your stay with us. and we will advise our Front Office staff of your positive feedback. We hope that you return to stay with us again in the near future. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 26, 2013

This hotel is the best positioned if you are using Southern Cross station or the skybus to Melbourne airport. It is situated on the Collins st Spencer st corner. Efficient front office staff and no problems at all. I would stay here again.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank westoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, October 27, 2013
Dear reviewer, thank you choosing to stay at Quality Hotel Batman's Hill on Collins. We appreciate your positive feedback, and hope that you do return in the future. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 25, 2013

You pay for location more than anything else here...... across the road from southern cross station/sky bus and Trams right outside. We booked a club room, glad we did , was suited to our needs, {just} did not see the normal rooms, but I doubt if we would of been as comfortable in 1 on those. The beds do need upgrading ! ! ! Staff very helpful and the cleaners/service staff very friendly. Would stay here again, but would depend on the deal we got.

Room Tip: higher the better, only 5 floors high, but would advise to go for a club room.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank goonerpaul69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, October 27, 2013
Dear reviewer, thank you for your comments regarding your recent stay with us. We appreciate you highlighting our convenient location right opposite Southern Cross Station, and for the feedback regarding your bed - we will consider this for any future upgrades/developments. We hope you do choose to return to Quality Hotel Batman's Hill in the future. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Batman's Hill on Collins

Property: Quality Hotel Batman's Hill on Collins
Address: 623 Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#56 Family Hotel in Melbourne
#92 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Hotel Batman's Hill on Collins 4*
Number of rooms: 190
Official Description (provided by the hotel):
Centrally located in the heart of Melbourne CBD, Quality Hotel Batman's Hill on Collins is right opposite the Southern Cross Station and within walking distance of many of the city's best-known attractions. Our modern facilities include a range of 190 convenient and comfortable suites from 20 sq m economy rooms, 28 sq m premiere rooms and fully equipped apartment from 35 sq m studios to 50 sq m 2 bedrooms. A great choice whether it is for short trips or longer-term stays. Function rooms can cater up to 180 guests for either business conferences or private parties. Choose from a variety of wining and dining options at our restaurants and bars, including a $12 daily lunch that is popular with both local Melbournians as well as guests staying at our hotel. Free unlimited data web browsing Wi-Fi and multi-device hi-speed packages available at an extra cost will keep you connected while away from home. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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