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“Very good place to stay” 4 of 5 stars
Review of Quality Hotel Batman's Hill on Collins

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Quality Hotel Batman's Hill on Collins
Ranked #109 of 156 Hotels in Melbourne
Perth, Australia
2 reviews
“Very good place to stay”
4 of 5 stars Reviewed September 9, 2013

I have spent 3 nights on this Hotel. My fiancee and myself had arrived about 7:30am, at hotel and were expecting to drop our bags and come back around 2pm for cheking but surprisinly we were able to do a early checking and we got a room upgrade. This was a great starting.
Room had nice size, good bad and bathtube. The view of room was fantastic, towards to Southern Cross station. The only dwnside was the noisy from street and constructions (Special on early mornings), but it wasn't a big problem as we're waling up early.
Location is fantastic, a short walk from Southern Cross station, couldn't be better.
I really recommend this hotel for people looking for a good location in Melbourne's CBD and a fair price. Real good value for money.

Regards,

Thiago Santos

Room Tip: Rooms with views to Collins street can be noisy sometimes
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Thiagofrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, September 12, 2013
Dear reviewer, we appreciate your comments following your stay at Quality Hotel Batman's Hill on Collins - it is great to see that you enjoyed your time with us, and we hope to welcome you back again very soon! Enjoy your weekend!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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710 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Perth, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

As we arrived early the staff were happy to hold our luggage then when we came back all our luggage was in the room. The room was clean and well equipped with plenty of tea, coffee and hot chocolate. There was no noise and we had a good sleep. Overall a pleasant experience and would stay there again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, September 4, 2013
Dear reviewer, thank you for commenting on your recent stay at Quality Hotel Batman's Hill on Collins. It is great to see that you had an enjoyable stay, and we hope to welcome you back again on your next trip to Melbourne. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed August 26, 2013

Fairly good location, close to the station where the airbuses arrive and leave from. We are keen walkers and mainly walked up to the other end of town, but the free tram wasn't far away and there were plenty of other tram lines close by. The staff were polite and we were lucky enough to be able to check in early. On departure we were asked if we wanted to leave our bags before we got a chance to ask just that question. The room was ok and very clean. Personally I'm not keen on split bathrooms but it was ok for a couple of days. My husband in particular found the bed uncomfortable and we had difficulty adjusting the aircon, which was either too cold or too hot. We would probably stay again, particularly at the low rate that we paid.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Warrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, August 26, 2013
Dear reviewer, thank you for taking the time to provide us with your feedback regarding your stay at Quality Hotel Batman's Hill on Collins. We appreciate your detailed comments regarding your room, including the issues you outlined with the bed and the air conditioning. These will be taken on board to allow us to grow and improve over time. We look forward to being your host again in the future. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 12, 2013

I went over with a friend for a footy weekend from 2-5 Aug. It is within easy walking distance to Docklands. We asked at Reception how to get around and were told to get a taxi however, we discovered the hotel had a tram stop right outside the front door!
Our first twin room was #118 - it was cold and very noisy - the window wouldn't shut and we were right next to the outside air-con duct, also we couldn't get into the drawers in the wardrobe as the wardrobe door couldn't open far enough due to the door closer on the top of the room door. We asked to move and we were relocated without issue. However, both rooms were tiny. OK for one but not 2 adult females both trying to get ready!
Staff were aloof but polite when spoken to. The bar closed at 11pm which wasn't much use after getting back from an evening footy game. The rooms were clean, with tea/coffee/hot choc provided and clean towels.
All in all it was adequate but will go elsewhere next time.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Anna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, August 20, 2013
Dear reviewer, thank you for your feedback following your stay at Quality Hotel Batman's Hill on Collins, and we appreciate you highlighting our ideal location in Melbourne's CBD. We are sorry that you were dissatisfied with the size of your room - we do encourage our guests to visit our website prior to booking, as the relevant dimensions are listed online, as are the facilities available to guests in each room type. Moreover, kindly note that our Front Office and reservations teams are always happy to answer any questions you may have regarding room specifications for any future bookings. We hope to see you again in the near future. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosford, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 12, 2013

My daughter & I stayed at this hotel from Friday Aug 2 to Monday Aug 5. My daughter booked our room in May as a Mothers Day gift as I had never been to Melbourne. We were allocated Room 113 on the mezzanine level which we found to be very small and dimly lit however we didn't intend to spend a large amount of time in the room so we didn't bother to say anything. 
However on Sunday afternoon whilst resting in our room, we started to smell very strong cigarette smoke which seemed to be coming from the room next door through our adjoining door. As we had booked a non-smoking room we were puzzled as to why someone would be smoking in a hotel room and in fact if it is actually legal to do so when there is no ventilation, opening windows or balconies.
I went to reception where I was curtly told that we were in smoking rooms and that when we booked in on Friday there were no non-smoking rooms left. How far in advance do you need to book to get a suitable room considering we booked 3 months in advance? I was then told quite abruptly that we were "checking out tomorrow anyway" and that if I wanted, a smoke machine could be put in the room whilst we went to dinner. 
After discussions with my daughter (and having a splitting headache from the cigarette smoke) we went to reception again and asked to be moved to another room. After a lot of huffing and puffing we were begrudgingly given a room on level 3 which was slightly bigger and much lighter. 
During our entire stay we found the staff to be quite abrupt and we never saw a smile from anyone at reception in the 4 days we stayed there. 
We found it extremely off-putting that any hotel would have smoking rooms with no ventilation which I would deem to be a serious health issue and we found the staff to be very uncaring and irritated when asked any questions. We will never stay at this hotel again and we will be advising everyone we know not to go near this disgraceful hotel

  • Stayed August 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank Ashlee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, August 20, 2013
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Batman's Hill on Collins. Our Front Office Manager has replied to you directly to address your concerns and rectify this unfortunate situation. To reiterate, we can assure you that this is not our desired operating standard, and we sincerely hope that you will allow us the opportunity to be your host in the future. Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Melbourne hotels

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 7, 2013 via mobile

Just stayed at this property for a footy game. Thoroughly enjoyed it. Location could not have been any better. Staff were really accommodating to our request. Had few drinks at their bar before the game with few local Mates. After the game we had some snack from their 24 hours room service menu.
it was a great value for money for us considering the ridiculous rate Melbourne hotel charge during events.
will be back later in the year.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jstevens642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, August 11, 2013
Dear reviewer, thank you for your feedback following your recent stay at Quality Hotel Batman's Hill on Collins. It is great to see that your experience with us was entirely positive, and your kind comments will be passed on to the team. We look forward to seeing you again in the near future. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed August 5, 2013

I stayed in a room with my boyfriend and one other friend in this hotel. The room is not that big as I expected but clean, and the bed was comfortable. Good locaton. Front office staff were nice actually when we asked for directions. However, after checked out, I found my glasses was missing. I called at around 7pm, but they said no housekeeping on duty, no one could answer whether my glasses was found or not, and told me to call again on the other day. I stayed in other hotels before and lost things as well. But "no housekeeping was on duty" was ridiculous! What if a guest asks for room clean at night?! Even told me to call back instead of following the case for me?! What's service is that! Not gonna stay once again!

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Tin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this review, August 12, 2013
Dear reviewer, thank you for your feedback following your stay at Quality Hotel Batman's Hill on Collins. We thank you for highlighting our ideal location in Melbourne's CBD and is it great to see that you were pleased with your room standards.

Regarding the issue you had with your lost glasses; our Housekeeping Department is solely responsible for taking control of all lost property at the hotel. This eliminates any items being misplaced or lost, and reduces the likelihood of our guests being misinformed. We acknowledge that the team member/s in question should certainly have offered to make contact with you regarding this from our end, and for that we apologise. If you wish to discuss your stay further, we would invite you to contact our Rooms Division Manager. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Batman's Hill on Collins

Property: Quality Hotel Batman's Hill on Collins
Address: 623 Collins St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#56 Family Hotel in Melbourne
#92 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Quality Hotel Batman's Hill on Collins 4*
Number of rooms: 190
Official Description (provided by the hotel):
Centrally located in the heart of Melbourne CBD, Quality Hotel Batman's Hill on Collins is right opposite the Southern Cross Station and within walking distance of many of the city's best-known attractions. Our modern facilities include a range of 190 convenient and comfortable suites from 20 sq m economy rooms, 28 sq m premiere rooms and fully equipped apartment from 35 sq m studios to 50 sq m 2 bedrooms. A great choice whether it is for short trips or longer-term stays. Function rooms can cater up to 180 guests for either business conferences or private parties. Choose from a variety of wining and dining options at our restaurants and bars, including a $12 daily lunch that is popular with both local Melbournians as well as guests staying at our hotel. Free unlimited data web browsing Wi-Fi and multi-device hi-speed packages available at an extra cost will keep you connected while away from home. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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