We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Staff lied to me twice”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Quality Hotel Batman's Hill on Collins
Ranked #103 of 160 Hotels in Melbourne
Reviewed July 18, 2013

Checked in to a noisy room with loud a/c just outside window and asked to me moved. Rude receptionist told me hotel was full. When I pushed a little harder and he actually bothered to check, it turned out there were actually a large number of alternatives available.

I moved to a different room which had hair all over the sheets, and hadn't been dusted in a long time.

The following day I returned to the room and it wasn't made up. I went to reception and the receptionist told me they only cleaned if I left the tag on the door. This turned out to be another lie when I asked to speak with the manager.

Rude staff, bad cleaning - don't bother!

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this reviewResponded July 22, 2013

Dear reviewer, thank you for your feedback following your stay at Quality Hotel Batman's Hill on Collins. We are sorry to hear that your experience with us was entirely unsatisfactory, and that the service you received was well below our desired standards. Your comments will be addressed with our Front Office Team to ensure that your experience is not repeated with any future customers. We welcome your feedback, so we would also encourage you to contact our Rooms Division Manager if you wish to discuss your stay further. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (902)
There are newer reviews for Quality Hotel Batman's Hill on Collins
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

550 - 556 of 903 reviews

Reviewed July 15, 2013

Finding a hotel room to sleep a family of 5 is not easy in Melbourne's CBD, but this hotel did that, and right over the road from Southern Cross Station.

The hotel room was cramped, but was clean and breakfast was offered for just $12, which was great value.

Because of the confines of the room, you wouldn't want to spend much time in it, but for an overnight stay it was perfect, and the location was superb.

We would certainly recommend the hotel for families.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PJW1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this reviewResponded July 18, 2013

Dear reviewer, thank you for your kind comments regarding your recent stay at Quality Hotel Batman's on Collins. We are pleased to see that you had a positive experience with us overall, and we hope you choose to stay with us again in the near future. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013 via mobile

We came here after being booked in by Wyndham... They aren't related apparently

We arrived around 7.30pm on a Thursday night after a long drive and arriving in their driveway/carparking I ran upstairs and was told first come first serve, no spots available.... They said we can park flinders street or somewhere else.

So we had to unload and I waited while my partner found a spot.... He did and for the 3 days it was to be around $125!! We nearly died. Nobody told us this when booking nor when I went to check in.

I was so upset when we checked in that I mentioned it and the concierge again said first come first serve... I mentioned the price and then eventually (not straight away) he mentioned a discount they can offer us.
Why was this not immediately offered when I first came inside or even when aired my grievance?

We then came to our room to find a foul smelling bathroom and brownish stains on our toilet seat which my partner needed to clean off.
The next day when raising this we later received a knock on our door with who I presume we're head of house cleaning and a cleaner whose first words were "you complained"

I won't even get into the 1.5 hr wait that was quickly changed to sometime under an hour wait on a pizza from room service.... We cancelled this eventually and there was no attempt at an explanation or apology.

Most of the staff seem to have no job satisfaction or concern for their customers.

Very sad to have stayed here. Especially since we don't get many weekends away.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Public Relations Manager at Quality Hotel Batman's Hill on Collins, responded to this reviewResponded July 18, 2013

Dear reviewer, thank you for your feedback following your stay at Quality Hotel Batman's Hill on Collins. In short it appears that your experience with us was entirely unsatisfactory and for that we apologise - we strongly stress that this is not our desired operating standard. The issues you have raised will be addressed with our Housekeeping, Front Office and Food and Beverage Teams for immediate improvement. We would welcome the opportunity to hear from you directly, and encourage you to contact our Rooms Division Manager to discuss your stay further if you wish. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

Just returned from Melbourne yesterday (8/07/13).
Great location, nice restaurant, friendly staff, room in level 1 was a bit small and can get a bit noisy - with people talking and toilet flushing. Overall, is good!

So many places to cover with so little time :(..... Our tour agent put us up at this hotel. Great location - along Collins St.- we were able to see quite a lot! Managed to walk to Queen Victoria Market to get some good buys! At night - manged to go to the Crown casino. Next morning had a walk about at South Wharf - we had a great time! :)

Room Tip: Don't take up - Level 1 rooms!!!!!!!!!!!!!!!
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Phils00n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this reviewResponded July 9, 2013

Dear reviewer, thank you for providing us with feedback regarding your stay at Quality Hotel Batman's Hill on Collins. We appreciate your kind comments, and it is great that you were able to experience so much of the city in such a short period. We hope that you choose to stay with us again on your next trip to Melbourne. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013 via mobile

We stayed here on a Saturday night in a twin room. The room was an ample side. We thought the location of the fridge and coffee station next to the bathroom was a little odd but it didn't really make a difference. The staff were friendly, the rooms were clean. We were on the first floor so the trams and people downstairs were a little noisy at night but it wasnt too bad. The spencer st station and team services were directly out the front, plus within walking distance of the dfo and crown casino.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank AliArchAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this reviewResponded July 9, 2013

Dear reviewer, thank you for your feedback following your stay at Quality Hotel Batman's Hill on Collins. It is pleasing to see that your experience with us was a positive one, and we appreciate you highlighting our ideal location in Melbourne's CBD. We hope that you will choose to stay with us again in the near future. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
1  Thank Aimee B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this reviewResponded July 7, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 6, 2013

Had just arrived back on a late flight and wanted a place close to the station. Staff were very friendly , we were able to leave our luggage there for a few hours the next day while we caught up with family.
Big comfy bed, had a great few hours sleep, room a good size and the shower was great.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank COLLEEN57_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Batmans_Sales, Manager at Quality Hotel Batman's Hill on Collins, responded to this reviewResponded July 7, 2013

Dear reviewer, thank you for your feedback following your stay at Quality Hotel Batman's Hill on Collins. We are thrilled to see that you enjoyed your stay with us, and we hope to welcome you back again in the near future. Take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Central Business District
Pensione Hotel Melbourne - by 8Hotels
Central Business District
Vibe Savoy Hotel Melbourne
Vibe Savoy Hotel Melbourne
#61 of 160 in Melbourne
3,653 reviews
Central Business District
Holiday Inn Melbourne on Flinders
Show Prices
Show Prices
Show Prices
Central Business District
Quest Grand Hotel Melbourne
Quest Grand Hotel Melbourne
#58 of 160 in Melbourne
1,783 reviews
Central Business District
The Great Southern Hotel
The Great Southern Hotel
#135 of 160 in Melbourne
611 reviews
Docklands
Travelodge Hotel Melbourne Docklands
Show Prices
Show Prices
Show Prices

Been to Quality Hotel Batman's Hill on Collins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Hotel Batman's Hill on Collins

Address: 623 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#56 Family Hotel in Melbourne
#93 Luxury Hotel in Melbourne
Price Range: $94 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Hotel Batman's Hill on Collins 4*
Number of rooms: 190
Official Description (provided by the hotel):
Centrally located in the heart of Melbourne CBD, Quality Hotel Batman's Hill on Collins is right opposite the Southern Cross Station and within walking distance of many of the city's best-known attractions. Our modern facilities include a range of 190 convenient and comfortable suites from 20 sq m economy rooms, 28 sq m premiere rooms and fully equipped apartment from 35 sq m studios to 50 sq m 2 bedrooms. A great choice whether it is for short trips or longer-term stays. Function rooms can cater up to 180 guests for either business conferences or private parties. Choose from a variety of wining and dining options at our restaurants and bars, including a $12 daily lunch that is popular with both local Melbournians as well as guests staying at our hotel. Free unlimited data web browsing Wi-Fi and multi-device hi-speed packages available at an extra cost will keep you connected while away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Orbitz, Expedia, Hotels.com, Priceline, Booking.com, Travelocity, Cancelon, TripOnline SA, Hotwire, Agoda, getaroom.com, Evoline ltd and HotelQuickly so you can book your Quality Hotel Batman's Hill on Collins reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing