Checked in to a noisy room with loud a/c just outside window and asked to me moved. Rude receptionist told me hotel was full. When I pushed a little harder and he actually bothered to check, it turned out there were actually a large number of alternatives available.
I moved to a different room which had hair all over the sheets, and hadn't been dusted in a long time.
The following day I returned to the room and it wasn't made up. I went to reception and the receptionist told me they only cleaned if I left the tag on the door. This turned out to be another lie when I asked to speak with the manager.
Rude staff, bad cleaning - don't bother!
- Official Description (provided by the hotel):
- Centrally located in the heart of Melbourne CBD, Quality Hotel Batman's Hill on Collins is right opposite the Southern Cross Station and within walking distance of many of the city's best-known attractions. Our modern facilities include a range of 190 convenient and comfortable suites from 20 sq m economy rooms, 28 sq m premiere rooms and fully equipped apartment from 35 sq m studios to 50 sq m 2 bedrooms. A great choice whether it is for short trips or longer-term stays. Function rooms can cater up to 180 guests for either business conferences or private parties. Choose from a variety of wining and dining options at our restaurants and bars, including a $12 daily lunch that is popular with both local Melbournians as well as guests staying at our hotel. Free unlimited data web browsing Wi-Fi and multi-device hi-speed packages available at an extra cost will keep you connected while away from home. ... more less
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- Also Known As:
- Quality Inn Melbourne
- Quality Hotel Melbourne