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Best Western Plus Travel Inn Hotel
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Reviews (438)
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All reviewslygon streetmelbourne universitygreat locationlovely poolexhibition buildingspa roomminute walkcar parkingwalking distancequeen bedgreat place to staystayed here for nightschecking inreception staffpublic transporttram stopcarlton
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Reviewed February 4, 2014

Stayed 1 night in January. Family of 3 with a comfortable Queen and single bed. Great location, secure under hotel parking. Very clean, room not so big, but thats ok only needed to sleep! Free movies. Checking in and checking out was fast and smooth, staff very friendly and helpful. Pool was very good and clean , being very hot my husband and son spent all afternoon in the pool only getting out to go out for dinner. Totally recommend this hotel, close to everything and just a short tram ride into the city, and I recommend Lygon St (1 block away) for great Italian food, you can smell the garlic in the air. (D.O.C Pizzeria for real authentic italian pizza and Carlton Expresso for great coffee, all served by italian speaking waiters).

  • Stayed: January 2014, traveled with family
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Thank elle2461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2014

Stayed here Sat 25 Jan. Paid $180 directly via hotel including secure under hotel parking but not breakfast.

This hotel is in a really good location - right between the Melbourne Museum/Imax and Lygon St, Carlton for the eateries (approx. 1 short block each direction). We checked in, parked the car in the security parking and it stayed there until check out the next morning.

Wandered over to the museum to see the 007 Bond Exhibition (really good btw) and then in the evening we wandered back past the hotel straight to dinner at Lygon St (always a good street to eat). Then 2 min walk back to watch the women's final of Aust Open then popped back out about 10pm or so for dessert and a nightcap.

Very easy peasy.

The room is the usual chain hotel type room. Nothing outstanding, nothing wrong. Bathroom is very small but was okay for a short stay (not so great if wanting to stay enough nights that you'd need to hand wash clothes at the basin as it is a tiny half basin and just standard size shower. A 'one person at a time' ensuite but certainly functional. Had a very big mirror and great lighting.

Our room had a VERY comfortable - for us - (not hard, not soft) queen bed and also a single bed in it. A decent sized flat screen TV which was easy to see whilst lying/sitting on bed. Had a writing desk and two chairs and large mirror in the main room. Tea/Coffee making provided (coffee, decaf, sugar, black tea - no green, milk) and a bar fridge. Iron/ironing board, in room security deposit box, side tables, alarm clock, etc. Lighting in the room was good and had reading lamps above the bed, operated individually, which we liked.

The hotel has a small(ish) free-form style pool in a lovely enclosed courtyard area. Hubby said he saw a BBQ there and a sign saying 'laundry'. I am unsure if this was for public use but he said it appeared to be so.

We slept really well. For $180 I've had prettier rooms and bigger bathrooms but it did the job well and the location, for Carlton, can't be beat. I'd stay here again especially if I got it a bit cheaper - to be fair I booked in the night before and it was Aust Open Grand Final weekend as well as Australia Day weekend so prices were at a premium everywhere.

The only negative was the check in receptive girl was very lax in assisting the lady before us at the counter - she was saying at 3pm her room still hadn't been cleaned and her door was ajar when she returned. Short version is neither hubby nor I thought the reception girl handled the concern very well at all, just fobbed the lady off saying 'no-one can get in, you must have left it open yourself when you left' and 'cleaning has been done so you do have new towels, etc' to which the lady replied 'I literally just walked down and can assure you my room has not been made up and our wet towels are still on the floor'.

This is the main reason my review is an overall 3 star not 4 star as the customer was adamant someone had been in her room due a couple of things being moved but the reception girl was pretty apathetic about it. Perhaps this is a once off as certainly the girl in the evening and the man who checked us out were both prompt , friendly and provided good service.

  • Stayed: January 2014, traveled as a couple
    • Value
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Thank wishtago...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2014

Stayed here on NYE 2013. Great price compared to other hotels on this night and was suppose to include unlimited free movies and a jacuzzi spa bath all for $180. Room was small but clean. Check in was quick and easy and staff member working at the front desk was friendly and efficient. I'd also called prior to my stay in regards to parking and the staff member on the phone was very friendly and helpful also. Location was 10/10 literally seconds from Lygon street. And staff aloud us to have a mid day check out!

Unfortunately the positives end there. We discovered upon arrival that the free unlimited movies included as a bonus with our room rate was actually just a movie channel which we found was very misleading as to what had been advertised.
we woke up and wanted to go in the jacuzzi in the and had to wait 20 minutes for the house keeping staff to open the jacuzzi for us. After entering the jacuzzi we realised we didn't have towels and asked 2 different house keeping staff members to bring us a towel but instead pointed and mumbled where the front desk is and said the staff there could help us; who would want to walk around in the lobby dripping went in a bikini in freezing cold weather?

Parking wasn't included and was expensive.

The staff members working in the customer services areas were excellent but the house keeping staff at this hotel need further professional development. The lack of friendliness from staff ruined our stay.

Stayed: December 2013, traveled as a couple
1  Thank Tiffanyf1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

We travelled with a 7 yr old kid on a holiday. This hotel is located in a nice neighbourhood where Lygon St is just round the corner & walking distance to the tram stop. The room is clean but the design of the washing basin needs to be improved. Small basin makes the floor wet after a wash up in the morning. Internet access cost me $16.50 a day & only 1 device can log in at any one point in time.

  • Stayed: December 2013, traveled with family
    • Value
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    • Cleanliness
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Thank AudreyThen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013

If you like florescent room lighting and filthy carpeting, this is the hotel for you. Walking on the carpet in socks left black residue on the socks. The internet is without doubt the worst I have experienced anywhere in the world. It is expensive and is frequently either exceedingly slow or down altogether. Worse, for a couple who travel with laptops, iPads and iPhones, it allows for only one device to be connected at a time and the process to change devices is especially onerous. Calls to the internet support 800 number and emails to their website were not answered. Avoid the restaurant at all costs. On the plus side, the hotel is situated in a great neighborhood for restaurants and walking. It is especially convenient to the University of Melbourne. Despite the hotel’s problems, the staff, from the front desk to housekeeping, is to be commended for their cheerful attitude, pleasant demeanor and their genuine willingness to help in any way they could.

Stayed: October 2013, traveled on business
2  Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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