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Best Western Plus Travel Inn Hotel
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Reviews (437)
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All reviewslygon streetmelbourne universitygreat locationlovely poolexhibition buildingspa roomminute walkcar parkingwalking distancequeen bedgreat place to staystayed here for nightschecking inreception staffpublic transporttram stopcarlton
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Reviewed January 11, 2014

Stayed here on NYE 2013. Great price compared to other hotels on this night and was suppose to include unlimited free movies and a jacuzzi spa bath all for $180. Room was small but clean. Check in was quick and easy and staff member working at the front desk was friendly and efficient. I'd also called prior to my stay in regards to parking and the staff member on the phone was very friendly and helpful also. Location was 10/10 literally seconds from Lygon street. And staff aloud us to have a mid day check out!

Unfortunately the positives end there. We discovered upon arrival that the free unlimited movies included as a bonus with our room rate was actually just a movie channel which we found was very misleading as to what had been advertised.
we woke up and wanted to go in the jacuzzi in the and had to wait 20 minutes for the house keeping staff to open the jacuzzi for us. After entering the jacuzzi we realised we didn't have towels and asked 2 different house keeping staff members to bring us a towel but instead pointed and mumbled where the front desk is and said the staff there could help us; who would want to walk around in the lobby dripping went in a bikini in freezing cold weather?

Parking wasn't included and was expensive.

The staff members working in the customer services areas were excellent but the house keeping staff at this hotel need further professional development. The lack of friendliness from staff ruined our stay.

Stayed: December 2013, traveled as a couple
1  Thank Tiffanyf1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

We travelled with a 7 yr old kid on a holiday. This hotel is located in a nice neighbourhood where Lygon St is just round the corner & walking distance to the tram stop. The room is clean but the design of the washing basin needs to be improved. Small basin makes the floor wet after a wash up in the morning. Internet access cost me $16.50 a day & only 1 device can log in at any one point in time.

  • Stayed: December 2013, traveled with family
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Thank AudreyThen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2013

If you like florescent room lighting and filthy carpeting, this is the hotel for you. Walking on the carpet in socks left black residue on the socks. The internet is without doubt the worst I have experienced anywhere in the world. It is expensive and is frequently either exceedingly slow or down altogether. Worse, for a couple who travel with laptops, iPads and iPhones, it allows for only one device to be connected at a time and the process to change devices is especially onerous. Calls to the internet support 800 number and emails to their website were not answered. Avoid the restaurant at all costs. On the plus side, the hotel is situated in a great neighborhood for restaurants and walking. It is especially convenient to the University of Melbourne. Despite the hotel’s problems, the staff, from the front desk to housekeeping, is to be commended for their cheerful attitude, pleasant demeanor and their genuine willingness to help in any way they could.

Stayed: October 2013, traveled on business
2  Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

Stayed here for 3 nights on a Travelsphere package holiday.Facilities include swimming pool, tea/coffee ,fridge,personal safe,fridge.Nice room not massive but adequate .close to free Melbourne tram link.Most attractions are within walking distance or the transport is easily available.,positioned in the middle of little Italy.
The staff are helpful when required and will help you ,however they do appear to be a bit a aloof

  • Stayed: November 2013, traveled as a couple
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Thank Redfox56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2013

Walked in and the two male receptionists didn't even really acknowledge our arrival or even look at us much, not much eye contact at all. Told them our name and one of them proceeded to process our reservation but did not know which one until one of them handed us a form to complete. Not a smile to be seen. Just going through the motions I guess of booking in the 30th couple for the day. But the rooms are modern, nice and clean and the rates are good. Nice pool area. Conveniently located to Lygon St restaurants, Melbourne Museum, Royal Exhibition Building and IMAX Theatre. Parking good. Besides the reception service we will stay again.

  • Stayed: November 2013, traveled as a couple
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Thank petama20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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