Stayed here on NYE 2013. Great price compared to other hotels on this night and was suppose to include unlimited free movies and a jacuzzi spa bath all for $180. Room was small but clean. Check in was quick and easy and staff member working at the front desk was friendly and efficient. I'd also called prior to my stay in regards to parking and the staff member on the phone was very friendly and helpful also. Location was 10/10 literally seconds from Lygon street. And staff aloud us to have a mid day check out!
Unfortunately the positives end there. We discovered upon arrival that the free unlimited movies included as a bonus with our room rate was actually just a movie channel which we found was very misleading as to what had been advertised.
we woke up and wanted to go in the jacuzzi in the and had to wait 20 minutes for the house keeping staff to open the jacuzzi for us. After entering the jacuzzi we realised we didn't have towels and asked 2 different house keeping staff members to bring us a towel but instead pointed and mumbled where the front desk is and said the staff there could help us; who would want to walk around in the lobby dripping went in a bikini in freezing cold weather?
Parking wasn't included and was expensive.
The staff members working in the customer services areas were excellent but the house keeping staff at this hotel need further professional development. The lack of friendliness from staff ruined our stay.
- Official Description (provided by the hotel):
- BEST WESTERN Travel Inn Melbourne is a boutique hotel accommodation in Carlton, situated close to the Melbourne CBD with only a short stroll to some of Melbourne's famous attractions. ... more less
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- Also Known As:
- Best Western Plus The Travel Hotel Melbourne
- Best Western Melbourne